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PS25389 - AI-assisted signposting prototype to improve access to advice on the Acas website
Published 27 Apr 2026
27 Apr 2026
Closed 20 Feb 2026
- Primary CPV
-
73000000 *
Research and development services and related consultancy services
- Location
- 🇬🇧 Swindon, South West
- Value
- £92,700
- Contract
-
4 months Duration
22/04/2026 11/08/2026
- Contract Types
-
73 *Research & development servicesFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
Polaris House, Swindon, SN2 1FF, England · UKK14
Contact
Kallista Thomas
Award Criteria
Not specified
Related tenders
UK SBS
All notices from this publisher Same CPV code
73000000 *
All notices with this CPV code
Reference: tender_519437/1571738
***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****
This procurement is being concluded following a mini competition under the CCS DPS RM6200 Artificial Intelligence (AI)
Brief Description of Requirement
The purpose of this procurement is to design, prototype, and evaluate an AI-chatbot
experience for a single, agreed-upon advice topic, and to generate robust evidence of its impact compared with the existing website experience.
Awarded to
Full CPV breakdown
- 73000000 — Research and development services and related consultancy services (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a dynamic purchasing system
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 16 Apr 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 27 Apr 2026 10:54
- Deadline
- 20 Feb 2026 11:00
- OCID
- ocds-b5fd17-fa82a31a-22bd-426a-9e99-5fbf59bee6c3
- Notice ID
- tender_519437/1571738
Organisations on this notice
Supplier Large
Union Mills, 9 Dewsbury Road, Leeds, West Yorkshire, LS11 5DD, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND
Full notice record
49 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | PS25389 - AI-assisted signposting prototype to improve access to advice on the Acas website |
| Description | ***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the CCS DPS RM6200 Artificial Intelligence (AI) Brief Description of Requirement The purpose of this procurement is to design, prototype, and evaluate an AI-chatbot experience for a single, agreed-upon advice topic, and to generate robust evidence of its impact compared with the existing website experience. |
| Status | complete |
| CPV › Description | Research and development services and related consultancy services |
| Item › Delivery › Delivery 1 › Country | British Oversea Territories |
| Item › Delivery › Delivery 2 › Country | Channel Islands |
| Item › Delivery › Delivery 3 › Country | Europe |
| Item › Delivery › Delivery 4 › Country | Isle of Man |
| Item › Delivery › Delivery 5 › Country | Rest of the World |
| Item › Delivery › Delivery 6 › Country | United Kingdom |
| Value › Value | £92,700 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a dynamic purchasing system |
| Bidding period › End | 20 Feb 2026 |
| Contract period › Start | 22 Apr 2026 |
| Contract period › End | 11 Aug 2026 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | UK SBS |
| Party 1 › Identifier › Legal Name | UK SBS |
| Party 1 › Address › Street | Polaris House |
| Party 1 › Address › Town / city | Swindon |
| Party 1 › Address › Postcode | SN2 1FF |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Name | Kallista Thomas |
| Party 1 › Contact › Email | professional.services@uksbs.co.uk |
| Party 1 › Link | https://www.uksbs.co.uk/pages/default.aspx |
| Party 1 › Role | buyer |
| Party 2 › Name | Answer Digital |
| Party 2 › Identifier › Legal Name | Answer Digital |
| Party 2 › Address › Street | Union Mills, 9 Dewsbury Road, Leeds, West Yorkshire, LS11 5DD, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | UK SBS |
Awards
| Status | active |
| Date | 16 Apr 2026 |
| Published | 27 Apr 2026 |
| Value › Value | £927,000 |
| Value › Currency | GBP |
| Supplier › Name | Answer Digital |
| Contract period › Start | 22 Apr 2026 |
| Contract period › End | 11 Aug 2026 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/53e628b3-aab0-4ae3-a... |
| Document › Published | 27 Apr 2026 |