Back to search
Find a Tender
AWARD
Complete Services
Contact Centre Solution
Published 26 Aug 2025
26 Aug 2025
- Primary CPV
-
64000000 *
Postal and telecommunications services
- Location
- 🇬🇧 North East
- Value
- £279,976
- Contract
- Not specified
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Northumbria House Silver Fox Way, Newcastle Upon Tyne, NE270QJ, United Kingdom · UKC
Contact
Award Criteria
- Quality
- Price
Related tenders
NORTHUMBRIA HEALTHCARE FACILITIES MANAGE...
All notices from this publisher Same CPV code
64000000 *
All notices with this CPV code
Reference: NH 2013
Contact Centre Solution for NHFM
Awarded to
Full CPV breakdown
- 64000000 — Postal and telecommunications services (primary)
Notice details
- Buyer type
- Local authority · Health
- Competition
- Direct award (no competition)
- Contract type
- Services
- Bids received
- 1
- Winning supplier
- Large company
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Options
- 2 x 12 months
- Language
- EN
- Published
- 26 Aug 2025 12:22
- OCID
- ocds-h6vhtk-058db3
- Notice ID
- NH 2013
Competition
1
Bids received
0
Bids from SMEs
1
Electronic bids
Organisations on this notice
Supplier Large
Bedford, MK41 7PH, United Kingdom
GB-COH 01812912
High Court
Review Body
London, United Kingdom
Lots (1)
Lot 1
Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd
· Cancelled
Full notice record
62 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Contact Centre Solution |
| Status | complete |
| CPV › Description | Postal and telecommunications services |
| Category | services |
| Description | Contact Centre Solution for NHFM |
| Lot › Description | Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Quality |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Description | 60 |
| Lot › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Award criteria › Criterion › Criterion 2 › Description | 40 |
| Lot › Has options | Yes |
| Lot › Options › Description | 2 x 12 months |
| Lot › Status | cancelled |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKC |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKD |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKE |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKF |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKG |
| Item › Delivery › Delivery 6 › Region (NUTS) | UKH |
| Item › Delivery › Delivery 7 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 8 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 9 › Region (NUTS) | UKK |
| Item › Delivery Location › Description | Northumberland |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Procurement Method Rationale Classifications › Description | The procurement falls outside the scope of application of the directive |
| Reason for this procedure | Supplier Continuity and VFM |
Awards
| Status | active |
| Supplier › Name | Netcall Technology Ltd |
Organisations
| Party 1 › Name | NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED |
| Party 1 › Identifier › Legal Name | NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED |
| Party 1 › Address › Street | Northumbria House Silver Fox Way |
| Party 1 › Address › Town / city | Newcastle Upon Tyne |
| Party 1 › Address › Region (NUTS) | UKC22 |
| Party 1 › Address › Postcode | NE270QJ |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Paul Greenwood |
| Party 1 › Contact › Telephone | +44 7747797572 |
| Party 1 › Contact › Email | Paul.greenwood@northumbria-healthcare.nhs.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.northumbria.nhs.uk |
| Party 1 › Classification › Classification 1 › Description | Regional or local authority |
| Party 1 › Classification › Classification 2 › Description | Health |
| Party 2 › Name | Netcall Technology Ltd |
| Party 2 › Identifier › Legal Name | Netcall Technology Ltd |
| Party 2 › Address › Town / city | Bedford |
| Party 2 › Address › Region (NUTS) | UK |
| Party 2 › Address › Postcode | MK41 7PH |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 3 › Name | High Court |
| Party 3 › Identifier › Legal Name | High Court |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED |
Contracts
| Status | active |
| Value › Value | £279,976 |
| Value › Currency | GBP |
| Signed | 18 Aug 2025 |