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Complete Services
Understanding the Customer 2026 -2029
Published 23 Apr 2026
23 Apr 2026
Closed 9 Feb 2026
- Primary CPV
-
73110000 *
Research services
- Location
- 🇬🇧 Birmingham, West Midlands
- Value
- £990,000
- Contract
-
2.9 years Duration
24/04/2026 31/03/2029
- Contract Types
-
73 *Research & development services79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Yes
Publisher Address
Three Snowhill, Snow Hill Queensway, Birmingham, B4 6GA, England · UKG31
Contact
Award Criteria
Not specified
Related tenders
National Highways Limited
All notices from this publisher Same CPV code
73110000 *
All notices with this CPV code
Reference: tender_511311/1571075
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
Awarded to
Full CPV breakdown
- 73110000 — Research services (primary)
- 79310000 — Market research services
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 23 Apr 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 23 Apr 2026 13:05
- Deadline
- 09 Feb 2026 14:00
- OCID
- ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca
- Notice ID
- tender_511311/1571075
Organisations on this notice
Ipsos Mori UK Limited
Supplier Large
3 Thomas More Square, London, England, E1W 1YW
Full notice record
49 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Understanding the Customer 2026 -2029 |
| Description | This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments. |
| Status | complete |
| CPV › Description | Research services |
| CPV › Description | Market research services |
| Item › Delivery › Delivery 1 › Postcode | B4 6GA |
| Item › Delivery › Delivery 2 › Country | British Oversea Territories |
| Item › Delivery › Delivery 3 › Country | Channel Islands |
| Item › Delivery › Delivery 4 › Country | Europe |
| Item › Delivery › Delivery 5 › Country | Isle of Man |
| Item › Delivery › Delivery 6 › Country | Rest of the World |
| Item › Delivery › Delivery 7 › Country | United Kingdom |
| Value › Value | £990,000 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 9 Feb 2026 |
| Contract period › Start | 24 Apr 2026 |
| Contract period › End | 31 Mar 2029 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | National Highways Limited |
| Party 1 › Identifier › Legal Name | National Highways Limited |
| Party 1 › Address › Street | Three Snowhill, Snow Hill Queensway |
| Party 1 › Address › Town / city | Birmingham |
| Party 1 › Address › Postcode | B4 6GA |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Email | IndirectProcurementMailbox@nationalhighways.co.uk |
| Party 1 › Role | buyer |
| Party 2 › Name | Ipsos Mori UK Limited |
| Party 2 › Identifier › Legal Name | Ipsos Mori UK Limited |
| Party 2 › Address › Street | 3 Thomas More Square, London, England, E1W 1YW |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | National Highways Limited |
Awards
| Status | active |
| Date | 23 Apr 2026 |
| Published | 23 Apr 2026 |
| Value › Value | £990,000 |
| Value › Currency | GBP |
| Supplier › Name | Ipsos Mori UK Limited |
| Contract period › Start | 24 Apr 2026 |
| Contract period › End | 31 Mar 2029 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/b4de0421-3be3-4680-9... |
| Document › Published | 23 Apr 2026 |