Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Buyer: NHS Midlands & Lancashire Commissioning Support Unit

Deadline

01 Dec 2025, 17:00

Region

England

Value

£43,006

Type

services

SME fit

Yes

Duration

Dec 2025 – Dec 2027

Description

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)

Awarded to

Digital Space Cloud Services Ltd £43,006

CPV codes

32412000 — Communications network

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Key details

CPV category: Communications network (32412000)
Procurement method: Call-off from a framework agreement
Published: 22 Apr 2026 10:01
VCSE suitable: No

Reference

OCID: ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45
Notice ID: MLCSU - 1773 600302924
In our database since: 17 Aug 2026