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AWARD
Complete
Institute for Customer Service Membership
Published 25 Aug 2026
25 Aug 2026
- Primary CPV
-
98112000 *
Services furnished by professional organisations
- Location
- 🇬🇧 Warrington, North West
- Value
- No value specified
- Contract
-
5 years Duration
01/02/2027 31/01/2032
- Contract Types
-
98 *Other community, social & personal servi...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Chadwick House Warrington Road, Warrington, WA3 6AE, United Kingdom · UKD61
Contact
Award Criteria
Not specified
Related tenders
UNITED KINGDOM NATIONAL NUCLEAR LABORATO...
All notices from this publisher Same CPV code
98112000 *
All notices with this CPV code
Reference: NNLC810
Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.
Awarded to
Full CPV breakdown
- 98112000 — Services furnished by professional organisations (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Reserved / special regime
- Light Touch
- Language
- EN
- Published
- 25 Aug 2026 13:14
- OCID
- ocds-h6vhtk-06eb93
- Notice ID
- NNLC810
Organisations on this notice
Supplier SME
4 Gainsford St, London, SE1 2NE, United Kingdom
GB-COH 03316394
Full notice record
49 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED |
| Party 1 › Address › Street | Chadwick House Warrington Road |
| Party 1 › Address › Town / city | Warrington |
| Party 1 › Address › Postcode | WA3 6AE |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKD61 |
| Party 1 › Contact › Email | procurement@uknnl.com |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.uknnl.com |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | INSTITUTE OF CUSTOMER SERVICE |
| Party 2 › Address › Street | 4 Gainsford St |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | SE1 2NE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI44 |
| Party 2 › Contact › Email | accounts@icsmail.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.instituteofcustomerservice.com/ |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED |
Tender
| Title | Institute for Customer Service Membership |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Special regime | Light touch |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | INSTITUTE OF CUSTOMER SERVICE |
| Item › CPV › Description | Services furnished by professional organisations |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Title | Institute for Customer Service Membership |
| Status | active |
| Contract period › Start | 1 Feb 2027 |
| Contract period › End | 31 Jan 2032 |
| Value › Value incl. VAT | £54,000 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 10 Aug 2026 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/080844-2026 |
| Document › Published | 25 Aug 2026 |