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Media Monitoring Software
Published 15 Sep 2026
15 Sep 2026
Closed 12 Oct 2026
- Primary CPV
-
48600000 *
Database and operating software package
- Location
- 🇬🇧 Cardiff and Vale of Glamorgan, Wales
- Value
- £93,333
- Contract
-
4 years Duration
01/02/2027 31/01/2031
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Senedd Cymru / Welsh Parliament, Cardiff, CF99 1SN, United Kingdom · UKL22
Contact
Award Criteria
- Cost (40%)
- Details of the Proposed Solution (19%)
- Proposed Solution Demo (19%)
- Training & Support Offering (9%)
- Social Value (9%)
- Data Governance & AI Questionnaire (4%)
- Training and Support Offering (9%)
Related tenders
Senedd Cymru / Welsh Parliament
All notices from this publisher Same CPV code
48600000 *
All notices with this CPV code
Reference: 1281
This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026.
The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play an important role in helping the Senedd understand the reach, impact and effectiveness of its communications activity, monitor public and media discussion, and support engagement with people across Wales. The procurement has been structured into four separate lots to enable suppliers to bid for individual, multiple, or all lots with one or multiple systems.
Full CPV breakdown
- 48600000 — Database and operating software package (primary)
Notice details
- Buyer type
- Central government
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Lots
- 4
- Procurement method
- Below threshold - open competition
- Main category
- Services
- Above threshold
- No
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Options
- The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.
- Electronic auction
- Yes
- Submission method
- https://etenderwales.ukp.app.jaggaer.com/go/2671083501A06724A6F1
- Enquiries close
- 5 Oct 2026
- Number of lots
- 4
- Language
- EN
- Published
- 15 Sep 2026 13:26
- Deadline
- 12 Oct 2026 10:00
- OCID
- ocds-h6vhtk-06ceb6
- Notice ID
- 1281
Lots (4)
Lot 1: Media Monitoring
£20,833
The software is required to monitor keywords on local, national and UK-wide media. This will include print, digital and broadcast media. The system must be able to monitor Welsh language media, and be able to collate coverage.
1 Feb 2027 to 31 Jan 2031 · Active
Lot 2: Press Office Management
£4,167
The Senedd's News Team requires a press office management system to support media relations, enquiry handling, contact management and media distribution activities. The system should help improve efficiency, strengthen relationships with journalists and ensure organisational knowledge is retained and shared across the...
1 Feb 2027 to 31 Jan 2031 · Active
Lot 3: Social Media Management
£26,667
The software should enable the Senedd to efficiently plan, publish, manage, monitor and evaluate content across its official social media channels. It should support day-to-day communications activity, audience engagement, campaign delivery and performance reporting.
1 Feb 2027 to 31 Jan 2031 · Active
Lot 4: Social Media Listening
£41,667
The software should provide comprehensive monitoring, analysis and reporting of online conversations relevant to the Senedd, supporting proactive reputation management, audience insight, campaign evaluation and early identification of emerging issues.
The Commission may purchase more user licences, credits or other con...
1 Feb 2027 to 31 Jan 2031 · Active
Full notice record
201 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Senedd Cymru / Welsh Parliament |
| Address › Street | Senedd Cymru / Welsh Parliament |
| Address › Town / city | Cardiff |
| Address › Postcode | CF99 1SN |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKL22 |
| Contact › Name | Alex Jennings |
| Contact › Email | alex.jennings@senedd.wales |
| Contact › Telephone | +443002007136 |
| Role | buyer |
| Link | https://senedd.wales/commission/our-procurement-values/how-to-bid-for-... |
| Classification › Classification 1 › Description | Public authority - central government |
| Classification › Classification 2 › Description | Welsh devolved regulations apply |
Buyer
| Name | Senedd Cymru / Welsh Parliament |
Tender
| Title | Media Monitoring Software |
| Status | active |
| Item › Item 1 › CPV › CPV 1 › Description | Database and operating software package |
| Item › Item 1 › CPV › CPV 2 › Description | Software supply services |
| Item › Item 1 › CPV › CPV 3 › Description | Communication and multimedia software package |
| Item › Item 1 › Delivery › Region (NUTS) | UKL22 |
| Item › Item 1 › Delivery › Country | GB |
| Item › Item 1 › Delivery › Country | United Kingdom |
| Item › Item 2 › CPV › CPV 1 › Description | Database and operating software package |
| Item › Item 2 › CPV › CPV 2 › Description | Software supply services |
| Item › Item 2 › CPV › CPV 3 › Description | Communication and multimedia software package |
| Item › Item 2 › Delivery › Region (NUTS) | UKL22 |
| Item › Item 2 › Delivery › Country | GB |
| Item › Item 2 › Delivery › Country | United Kingdom |
| Item › Item 3 › CPV › CPV 1 › Description | Database and operating software package |
| Item › Item 3 › CPV › CPV 2 › Description | Software supply services |
| Item › Item 3 › CPV › CPV 3 › Description | Communication and multimedia software package |
| Item › Item 3 › Delivery › Region (NUTS) | UKL22 |
| Item › Item 3 › Delivery › Country | GB |
| Item › Item 3 › Delivery › Country | United Kingdom |
| Item › Item 4 › CPV › CPV 1 › Description | Database and operating software package |
| Item › Item 4 › CPV › CPV 2 › Description | Software supply services |
| Item › Item 4 › CPV › CPV 3 › Description | Communication and multimedia software package |
| Item › Item 4 › Delivery › Region (NUTS) | UKL22 |
| Item › Item 4 › Delivery › Country | GB |
| Item › Item 4 › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £112,000 |
| Value › Value | £93,333.34 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Below threshold - open competition |
| Category | services |
| Above threshold | No |
| Techniques › Has Electronic Auction | Yes |
| How to submit | https://etenderwales.ukp.app.jaggaer.com/go/2671083501A06724A6F1 |
| Submission Terms › Electronic submission | allowed |
| Bidding period › End | 12 Oct 2026 |
| Questions period › End | 5 Oct 2026 |
| Lot › Lot 1 › Title | Media Monitoring |
| Lot › Lot 1 › Description | The software is required to monitor keywords on local, national and UK-wide media. This will include print, digital and broadcast media. The system must be able to monitor Welsh language media, and be able to collate coverage. |
| Lot › Lot 1 › Status | active |
| Lot › Lot 1 › Value › Value incl. VAT | £25,000 |
| Lot › Lot 1 › Value › Value | £20,833.33 |
| Lot › Lot 1 › Value › Currency | GBP |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Type | cost |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Name | Cost |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 40 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Name | Details of the Proposed Solution |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 19 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Name | Proposed Solution Demo |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 19 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 4 › Name | Training & Support Offering |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 9 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 5 › Name | Social Value |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 9 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 6 › Type | quality |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 6 › Name | Data Governance & AI Questionnaire |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 6 › Weighting › Weight | 4 |
| Lot › Lot 1 › Award criteria › Criterion › Criterion 6 › Weighting › Weight type | Percentage exact |
| Lot › Lot 1 › Suitable for › SMEs | Yes |
| Lot › Lot 1 › Suitable for › VCSEs | Yes |
| Lot › Lot 1 › Contract period › Start | 1 Feb 2027 |
| Lot › Lot 1 › Contract period › End | 31 Jan 2031 |
| Lot › Lot 1 › Has options | Yes |
| Lot › Lot 1 › Options › Description | The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs. |
| Lot › Lot 2 › Title | Press Office Management |
| Lot › Lot 2 › Description | The Senedd's News Team requires a press office management system to support media relations, enquiry handling, contact management and media distribution activities. The system should help improve efficiency, strengthen relationships with journalists and ensure organisational knowledge is retained and shared across the team. |
| Lot › Lot 2 › Status | active |
| Lot › Lot 2 › Value › Value incl. VAT | £5,000 |
| Lot › Lot 2 › Value › Value | £4,166.67 |
| Lot › Lot 2 › Value › Currency | GBP |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Type | cost |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Name | Cost |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 40 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Name | Details of the Proposed Solution |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 19 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 3 › Name | Proposed Solution Demo |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 19 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 4 › Name | Training and Support Offering |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 9 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 5 › Name | Social Value |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 9 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 6 › Type | quality |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 6 › Name | Data Governance & AI Questionnaire |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 6 › Weighting › Weight | 4 |
| Lot › Lot 2 › Award criteria › Criterion › Criterion 6 › Weighting › Weight type | Percentage exact |
| Lot › Lot 2 › Suitable for › SMEs | Yes |
| Lot › Lot 2 › Suitable for › VCSEs | Yes |
| Lot › Lot 2 › Contract period › Start | 1 Feb 2027 |
| Lot › Lot 2 › Contract period › End | 31 Jan 2031 |
| Lot › Lot 2 › Has options | Yes |
| Lot › Lot 2 › Options › Description | The Commission is currently considering whether the services within Lot 2 may be delivered internally and therefore reserves the right to: • award Lot 2 to the highest scoring tenderer; • decide not to award Lot 2 to any supplier and instead deliver the services in-house; or • abandon Lot 2 without award. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs. |
| Lot › Lot 3 › Title | Social Media Management |
| Lot › Lot 3 › Description | The software should enable the Senedd to efficiently plan, publish, manage, monitor and evaluate content across its official social media channels. It should support day-to-day communications activity, audience engagement, campaign delivery and performance reporting. |
| Lot › Lot 3 › Status | active |
| Lot › Lot 3 › Value › Value incl. VAT | £32,000 |
| Lot › Lot 3 › Value › Value | £26,666.67 |
| Lot › Lot 3 › Value › Currency | GBP |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Type | cost |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Name | Cost |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 40 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Name | Details of the Proposed Solution |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 19 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 3 › Name | Proposed Solution Demo |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 19 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 4 › Name | Training and Support Offering |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 9 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 5 › Name | Social Value |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 9 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 6 › Type | quality |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 6 › Name | Data Governance & AI Questionnaire |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 6 › Weighting › Weight | 4 |
| Lot › Lot 3 › Award criteria › Criterion › Criterion 6 › Weighting › Weight type | Percentage exact |
| Lot › Lot 3 › Suitable for › SMEs | Yes |
| Lot › Lot 3 › Suitable for › VCSEs | Yes |
| Lot › Lot 3 › Contract period › Start | 1 Feb 2027 |
| Lot › Lot 3 › Contract period › End | 31 Jan 2031 |
| Lot › Lot 3 › Has options | Yes |
| Lot › Lot 3 › Options › Description | The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs. |
| Lot › Lot 4 › Title | Social Media Listening |
| Lot › Lot 4 › Description | The software should provide comprehensive monitoring, analysis and reporting of online conversations relevant to the Senedd, supporting proactive reputation management, audience insight, campaign evaluation and early identification of emerging issues. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs. |
| Lot › Lot 4 › Status | active |
| Lot › Lot 4 › Value › Value incl. VAT | £50,000 |
| Lot › Lot 4 › Value › Value | £41,666.67 |
| Lot › Lot 4 › Value › Currency | GBP |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 1 › Type | cost |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 1 › Name | Cost |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 40 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 2 › Name | Details of the Proposed Solution |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 19 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 3 › Name | Proposed Solution Demo |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 19 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 4 › Type | quality |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 4 › Name | Training and Support Offering |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 4 › Weighting › Weight | 9 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 4 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 5 › Type | quality |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 5 › Name | Social Value |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 5 › Weighting › Weight | 9 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 5 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 6 › Type | quality |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 6 › Name | Data Governance & AI Questionnaire |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 6 › Weighting › Weight | 4 |
| Lot › Lot 4 › Award criteria › Criterion › Criterion 6 › Weighting › Weight type | Percentage exact |
| Lot › Lot 4 › Suitable for › SMEs | Yes |
| Lot › Lot 4 › Suitable for › VCSEs | Yes |
| Lot › Lot 4 › Contract period › Start | 1 Feb 2027 |
| Lot › Lot 4 › Contract period › End | 31 Jan 2031 |
| Lot › Lot 4 › Has options | Yes |
| Lot › Lot 4 › Options › Description | There may be a requirement for our Security team to utilise aspects of the listening software, including requiring access to more licences and more keywords with near real-time notifications. This may not be needed for the full duration of this requirement, or at all. We will notify the successful supplier in advance should this requirement be needed. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs. |
| Document › Document type | Tender notice |
| Document › Description | Tender notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/087296-2026 |
| Document › Published | 15 Sep 2026 |