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PRO005158-Services-Contract-System Integrator : Billing and CRM
Published 23 Sep 2026
23 Sep 2026
Deadline in 54 days
- Primary CPV
-
72227000 *
Software integration consultancy services
- Location
- 🇬🇧 Warrington, North West
- Value
- £10,000,000
- Contract
-
5 years Duration
19/04/2027 18/04/2032
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Lingley Mere Business Park, Warrington, WA5 3LP, United Kingdom · UKD61
Contact
Ravinder Sibia
Award Criteria
- Experience (60%)
- Cyber Security (20%)
- Data Protection (20%)
Related tenders
UNITED UTILITIES WATER LIMITED
All notices from this publisher Same CPV code
72227000 *
All notices with this CPV code
Reference: PRO005158-Services-Contract-SI
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
Full CPV breakdown
- 72227000 — Software integration consultancy services (primary)
Notice details
- Buyer type
- Utility
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Submission method
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109369&TID100114414&B=
- Enquiries close
- 16 Oct 2026
- Award decision expected
- 19 Mar 2027
- Language
- EN
- Published
- 23 Sep 2026 01:02
- Deadline
- 18 Dec 2026 12:00
- OCID
- ocds-h6vhtk-077807
- Notice ID
- PRO005158-Services-Contract-SI
Full notice record
63 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | United Utilities Water Limited |
| Address › Street | Lingley Mere Business Park |
| Address › Town / city | Warrington |
| Address › Postcode | WA5 3LP |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKD61 |
| Contact › Name | Ravinder Sibia |
| Contact › Email | Ravinder.Sibia@uuplc.co.uk |
| Role | buyer |
| Link | https://www.unitedutilities.com |
| Classification › Description | Private utility |
Buyer
| Name | United Utilities Water Limited |
Tender
| Title | PRO005158-Services-Contract-System Integrator : Billing and CRM |
| Status | active |
| Item › CPV › CPV 1 › Description | Software integration consultancy services |
| Item › CPV › CPV 2 › Description | Software programming and consultancy services |
| Item › CPV › CPV 3 › Description | Customer Relation Management software development services |
| Item › CPV › CPV 4 › Description | Software implementation services |
| Item › CPV › CPV 5 › Description | Software configuration services |
| Item › CPV › CPV 6 › Description | Data services |
| Value › Value incl. VAT | £12,000,000 |
| Value › Value | £10,000,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Competitive flexible procedure |
| Procedure › Is Accelerated | Yes |
| Procedure › Accelerated Rationale | Negotiated tendering period - utilities/not central government |
| Category | services |
| Above threshold | Yes |
| How to submit | https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109369&TID10011... |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 18 Dec 2026 |
| Questions period › End | 16 Oct 2026 |
| Award decision period › End | 19 Mar 2027 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £12,000,000 |
| Lot › Value › Value | £10,000,000 |
| Lot › Value › Currency | GBP |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Experience |
| Lot › Award criteria › Criterion › Criterion 1 › Description | As stated in CoPQ |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight | 60 |
| Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Cyber Security |
| Lot › Award criteria › Criterion › Criterion 2 › Description | As stated in CoPQ |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight | 20 |
| Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type | Percentage exact |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Data Protection |
| Lot › Award criteria › Criterion › Criterion 3 › Description | As stated in CoPQ |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight | 20 |
| Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type | Percentage exact |
| Lot › Contract period › Start | 19 Apr 2027 |
| Lot › Contract period › End | 18 Apr 2032 |
| Document › Document 1 › Document type | Conflict of interest |
| Document › Document 1 › Description | Not published |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | Tender notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/089879-2026 |
| Document › Document 2 › Published | 23 Sep 2026 |