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AWARD Complete

Electric Metering Services

Published 28 Sep 2026
28 Sep 2026


Reference: FA2351
Thames Water Utilities Limited is seeking to appoint a partner to deliver comprehensive electricity metering services across its portfolio. The appointed partner will be responsible for providing meter operator, data collection, and data aggregation services, ensuring the continued reliability and efficiency of Thames Water's electricity metering infrastructure. The scope of this specification covers the provision of electricity metering services for 100% of Thames Water's electric metering portfolio. The successful partner must be suitably accredited and demonstrate compliance with all relevant electricity metering standards. In addition to technical competence, the partner is expected to be proactive in contractual innovation and deliver high-quality performance throughout the contract period. The contract will encompass all aspects of meter operation, data collection, and data aggregation, with a focus on supporting Thames Water's operational and strategic objectives Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 9th January 2026, at 10am.

Full CPV breakdown

  • 38554000 — Electricity meters (primary)

Notice details

Buyer type
Utility
Competition
Restricted / competitive (suppliers are shortlisted first)
Contract type
Services
Winning supplier
Large company
Procurement method
Competitive flexible procedure
Main category
Services
Above threshold
Yes
Legal basis
UKPGA 2023/54
Notice status
Complete
Award status
Pending
Award date
28 Sep 2026
Standstill period ends
8 Oct 2026
Contract can be extended to
31 Oct 2035
Renewal
Options (at Thames Water's discretion) to twice extend for a further term of three years for a total maximum term of 9 years. This would be subject to satisfactory reviews on price and Service Provider performance and no material change to the financial standing of the Service Provider. The Term of the Agreement may be subject to change if unforeseen changes to the business occur.
Reserved / special regime
Utilities
Language
EN
Published
28 Sep 2026 10:53
OCID
ocds-h6vhtk-05f418
Notice ID
FA2351

Organisations on this notice

Sentinel House, 10-12 Massetts Road, Horley, RH6 7DE, United Kingdom
GB-COH 02911704

Key dates

Future Signature Date
23 Oct 2026 · Scheduled

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name THAMES WATER UTILITIES LIMITED
Party 1 › Address › Street Clearwater Court
Party 1 › Address › Town / city Reading
Party 1 › Address › Postcode RG1 8DB
Party 1 › Address › Country GB
Party 1 › Address › Country United Kingdom
Party 1 › Address › Region (NUTS) UKJ11
Party 1 › Contact › Email procurement.support.centre@thameswater.co.uk
Party 1 › Role buyer
Party 1 › Classification › Description Private utility
Party 2 › Name STARK SOFTWARE INTERNATIONAL LTD.
Party 2 › Address › Street Sentinel House, 10-12 Massetts Road
Party 2 › Address › Town / city Horley
Party 2 › Address › Postcode RH6 7DE
Party 2 › Address › Country GB
Party 2 › Address › Country United Kingdom
Party 2 › Address › Region (NUTS) UKJ26
Party 2 › Contact › Email tenders@stark.co.uk
Party 2 › Role supplier
Party 2 › Link https://www.stark.co.uk
Party 2 › Business size large
Party 2 › VCSEs No
Party 2 › Public service mission organisation No
Party 2 › Sheltered workshop No

Buyer

Name THAMES WATER UTILITIES LIMITED

Tender

Title Electric Metering Services
Status complete
Procedure type selective
Procedure Competitive flexible procedure
Special regime utilities
Lot › Status complete

Awards

Status pending
Date 28 Sep 2026
Value › Value incl. VAT £5,800,000
Value › Value £4,800,000
Value › Currency GBP
Category services
Above threshold Yes
Supplier › Name STARK SOFTWARE INTERNATIONAL LTD.
Item › CPV › CPV 1 › Description Electricity meters
Item › CPV › CPV 2 › Description Repair and maintenance services of electricity meters
Item › CPV › CPV 3 › Description Electricity distribution and related services
Item › Delivery › Delivery 1 › Region (NUTS) UKI
Item › Delivery › Delivery 1 › Country GB
Item › Delivery › Delivery 1 › Country United Kingdom
Item › Delivery › Delivery 2 › Region (NUTS) UKJ
Item › Delivery › Delivery 2 › Country GB
Item › Delivery › Delivery 2 › Country United Kingdom
Standstill period › End 8 Oct 2026
Contract period › Start 1 Apr 2027
Contract period › End 31 Mar 2030
Contract period › Can be extended to 31 Oct 2035
Can be renewed Yes
Renewal › Description Options (at Thames Water's discretion) to twice extend for a further term of three years for a total maximum term of 9 years. This would be subject to satisfactory reviews on price and Service Provider performance and no material change to the financial standing of the Service Provider. The Term of the Agreement may be subject to change if unforeseen changes to the business occur.
Has options Yes
Options › Description The right to additional purchases while the contract is valid. The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document
Document › Document type Award notice
Document › Description Contract award notice on Find a Tender
Document › Link https://www.find-tender.service.gov.uk/Notice/091318-2026
Document › Published 28 Sep 2026
Assessment Summaries Date Sent 28 Sep 2026
Milestone › Type Future signature date
Milestone › Due 23 Oct 2026
Milestone › Status scheduled
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