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AWARD
Complete
Carers Support Service
Published 29 Sep 2026
29 Sep 2026
- Primary CPV
-
85000000 *
Health and social work services
- Location
- 🇬🇧 Cornwall and Isles of Scilly, South West
- Value
- £5,149,175
- Contract
-
3 years Duration
01/07/2026 30/06/2029
- Contract Types
-
85 *Health & social work servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
County Hall, Treyew Road, Truro, TR13AY, United Kingdom · UKK3
Contact
Celia Penhaligon
Award Criteria
Not specified
Related tenders
Cornwall Council
All notices from this publisher Same CPV code
85000000 *
All notices with this CPV code
Reference: DN774681
Cornwall Council commissioned Carers Support Services to provide information, advice, guidance and practical support to unpaid carers across Cornwall.
The procurement was structured into five lots:
Lot 1 - Core Carers Service
Lot 2 - Young Carers Service
Lot 3 - Parent Carer Specialist Advisor
Lot 4 - Mental Health Carer Specialist Advisor
Lot 5 - Specialist Dementia Service
This Contract Details Notice relates to the contracts awarded for Lots 2 to 5:
• Lot 2 - Young Carers Service
• Lot 3 - Parent Carer Specialist Advisor
• Lot 4 - Mental Health Carer Specialist Advisor
• Lot 5 - Specialist Dementia Service
These contracts commenced on 01 July 2026 and provide specialist support, information, advice and guidance to unpaid carers across Cornwall.
Lot 1 (Core Carers Service) was not awarded as part of the original procurement and was subject to a separate re-procurement process.
Full CPV breakdown
- 85000000 — Health and social work services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- SME
- Lots
- 4
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Reserved / special regime
- Light Touch
- Number of lots
- 4
- Language
- EN
- Published
- 29 Sep 2026 12:04
- OCID
- ocds-h6vhtk-066b85
- Notice ID
- DN774681
Organisations on this notice
BARNARDO'S
Supplier Large VCSE
Barnardo House, Barkingside , Ilford, IG6 1QG, United Kingdom
GB-PPON PHTN-1518-HDWG
ALZHEIMER'S SOCIETY
Supplier Large VCSE
43-44 Crutched Friars, London, EC3N 2AE, United Kingdom
GB-PPON PBBQ-5879-LVVJ
RETHINK TRADING LTD
Supplier Large VCSE
28 Albert Embankment, London, SE1 7GR, United Kingdom
GB-PPON PWDP-6442-MTGJ
Supplier SME
52 St Mary Street, Weymouth, DT4 8BJ, United Kingdom
GB-PPON PJTJ-8616-VQDY
Lots (4)
Lot 2
· Complete
Lot 3
· Complete
Lot 4
· Complete
Lot 5
· Complete
Full notice record
230 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Cornwall Council |
| Party 1 › Address › Street | County Hall, Treyew Road |
| Party 1 › Address › Town / city | Truro |
| Party 1 › Address › Postcode | TR13AY |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKK30 |
| Party 1 › Contact › Name | Celia Penhaligon |
| Party 1 › Contact › Email | celia.penhaligon@cornwall.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.cornwall.gov.uk |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | BARNARDO'S |
| Party 2 › Address › Street | Barnardo House |
| Party 2 › Address › Town / city | Barkingside , Ilford |
| Party 2 › Address › Postcode | IG6 1QG |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI53 |
| Party 2 › Contact › Email | bdunationalteam@barnardos.org.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.barnardos.org.uk |
| Party 2 › Business size | large |
| Party 2 › VCSEs | Yes |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
| Party 3 › Name | ALZHEIMER'S SOCIETY |
| Party 3 › Address › Street | 43-44 Crutched Friars |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | EC3N 2AE |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKI31 |
| Party 3 › Contact › Email | bidandtender@alzheimers.org.uk |
| Party 3 › Role | supplier |
| Party 3 › Link | https://www.alzheimers.org.uk/ |
| Party 3 › Business size | large |
| Party 3 › VCSEs | Yes |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
| Party 4 › Name | RETHINK TRADING LTD |
| Party 4 › Address › Street | 28 Albert Embankment |
| Party 4 › Address › Town / city | London |
| Party 4 › Address › Postcode | SE1 7GR |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKI45 |
| Party 4 › Contact › Email | centralcontracts@rethink.org |
| Party 4 › Role | supplier |
| Party 4 › Link | https://www.rethink.org/ |
| Party 4 › Business size | large |
| Party 4 › VCSEs | Yes |
| Party 4 › Public service mission organisation | No |
| Party 4 › Sheltered workshop | No |
| Party 5 › Name | WHITEHEAD-ROSS SOCIAL WORK LTD |
| Party 5 › Address › Street | 52 St Mary Street |
| Party 5 › Address › Town / city | Weymouth |
| Party 5 › Address › Postcode | DT4 8BJ |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKK25 |
| Party 5 › Contact › Email | tenders@wrecltd.co.uk |
| Party 5 › Role | supplier |
| Party 5 › Link | http://www.whiteheadrosseducation.com |
| Party 5 › Business size | sme |
| Party 5 › VCSEs | No |
| Party 5 › Public service mission organisation | No |
| Party 5 › Sheltered workshop | No |
Buyer
| Name | Cornwall Council |
Tender
| Title | Carers Support Service |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Special regime | Light touch |
| Covered by | GPA |
| Lot › Lot 1 › Status | complete |
| Lot › Lot 2 › Status | complete |
| Lot › Lot 3 › Status | complete |
| Lot › Lot 4 › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Award 1 › Status | active |
| Award 1 › Category | services |
| Award 1 › Supplier › Name | BARNARDO'S |
| Award 1 › Item › CPV › Description | Health and social work services |
| Award 1 › Item › Delivery › Region (NUTS) | UKK3 |
| Award 1 › Item › Delivery › Country | GB |
| Award 1 › Item › Delivery › Country | United Kingdom |
| Award 2 › Status | active |
| Award 2 › Category | services |
| Award 2 › Supplier › Name | ALZHEIMER'S SOCIETY |
| Award 2 › Item › CPV › Description | Health and social work services |
| Award 2 › Item › Delivery › Region (NUTS) | UKK3 |
| Award 2 › Item › Delivery › Country | GB |
| Award 2 › Item › Delivery › Country | United Kingdom |
| Award 3 › Status | active |
| Award 3 › Category | services |
| Award 3 › Supplier › Name | RETHINK TRADING LTD |
| Award 3 › Item › CPV › Description | Health and social work services |
| Award 3 › Item › Delivery › Region (NUTS) | UKK3 |
| Award 3 › Item › Delivery › Country | GB |
| Award 3 › Item › Delivery › Country | United Kingdom |
| Award 4 › Status | active |
| Award 4 › Category | services |
| Award 4 › Supplier › Name | WHITEHEAD-ROSS SOCIAL WORK LTD |
| Award 4 › Item › CPV › Description | Health and social work services |
| Award 4 › Item › Delivery › Region (NUTS) | UKK3 |
| Award 4 › Item › Delivery › Country | GB |
| Award 4 › Item › Delivery › Country | United Kingdom |
Contracts
| Contract 1 › Title | Young Carers Service |
| Contract 1 › Status | active |
| Contract 1 › Contract period › Start | 1 Jul 2026 |
| Contract 1 › Contract period › End | 30 Jun 2029 |
| Contract 1 › Contract period › Can be extended to | 30 Jun 2033 |
| Contract 1 › Can be renewed | Yes |
| Contract 1 › Renewal › Description | An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. |
| Contract 1 › Value › Value incl. VAT | £2,068,865 |
| Contract 1 › Value › Value | £2,068,865 |
| Contract 1 › Value › Currency | GBP |
| Contract 1 › Above threshold | Yes |
| Contract 1 › Signed | 3 Jun 2026 |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Title | Young Carer Outcomes and Wellbeing |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Description | Young Carers report improved quality of life, health and wellbeing and experience positive outcomes through support received from the service. |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Title | Identification and Reach of Young Carers |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Description | Increase in the number of Young Carers identified, assessed and supported through outreach, engagement and targeted support activities. |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Title | Timely Access to Support |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Description | Number and percentage of Young Carers accessing support within four weeks of referral. Target: 95%. |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Title | Young Carer Needs Assessments |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Description | Increase in Young Carer Needs Assessments completed, including transition assessments for young adult carers requesting one. |
| Contract 1 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Title | System Integration and Collaboration |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Description | Effective multi-agency working, stakeholder satisfaction and involvement of Young Carers in service design and continuous service improvement. Target: 95%. |
| Contract 1 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 1 › Document › Document type | Contract notice |
| Contract 1 › Document › Description | Contract details notice on Find a Tender |
| Contract 1 › Document › Link | https://www.find-tender.service.gov.uk/Notice/091801-2026 |
| Contract 1 › Document › Published | 29 Sep 2026 |
| Contract 2 › Title | Specialist Dementia Service |
| Contract 2 › Status | active |
| Contract 2 › Contract period › Start | 1 Jul 2026 |
| Contract 2 › Contract period › End | 30 Jun 2029 |
| Contract 2 › Contract period › Can be extended to | 30 Jun 2033 |
| Contract 2 › Can be renewed | Yes |
| Contract 2 › Renewal › Description | An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. |
| Contract 2 › Value › Value incl. VAT | £5,149,175 |
| Contract 2 › Value › Value | £5,149,175 |
| Contract 2 › Value › Currency | GBP |
| Contract 2 › Above threshold | Yes |
| Contract 2 › Signed | 3 Jun 2026 |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Title | Completion of Carer's Needs Assessments within 28 days |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Description | Percentage of Carer's Needs Assessments completed within 28 days. Target: 90%. |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Title | Contact with Referrer/Carer within Required Timescales |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Description | Percentage of referrals contacted within 5 working days for Dementia Advisors and within 10 working days for Dementia Nurses. Target: 100%. |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Title | Number of People Supported |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Description | Minimum number of People Living with Dementia and carers supported through all forms of contact, including face-to-face and telephone support. Target: 2,000 people. |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Title | Carer Recognition and Satisfaction |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Description | Percentage of carers reporting a positive experience of the service. |
| Contract 2 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 2 › Document › Document type | Contract notice |
| Contract 2 › Document › Description | Contract details notice on Find a Tender |
| Contract 2 › Document › Link | https://www.find-tender.service.gov.uk/Notice/091801-2026 |
| Contract 2 › Document › Published | 29 Sep 2026 |
| Contract 3 › Title | Mental Health Carer Specialist Advisor |
| Contract 3 › Status | active |
| Contract 3 › Contract period › Start | 1 Jul 2026 |
| Contract 3 › Contract period › End | 30 Jun 2029 |
| Contract 3 › Contract period › Can be extended to | 30 Jun 2033 |
| Contract 3 › Can be renewed | Yes |
| Contract 3 › Renewal › Description | An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. |
| Contract 3 › Value › Value incl. VAT | £514,631 |
| Contract 3 › Value › Value | £514,631 |
| Contract 3 › Value › Currency | GBP |
| Contract 3 › Above threshold | Yes |
| Contract 3 › Signed | 3 Jun 2026 |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Title | Identification and Reach of Carers Support |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Description | Total number of Carers supported annually, broken down by age and caring types. Target: Annual target number as set out in the tender submission. |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Title | Completion of Statutory Carer's Needs Assessments and Reviews within 28 Days |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Description | Percentage of assessments and reviews completed within 28 days of being started. Target: 90%. Number of carers assessments and reviews completed. Target: 72 per year (Year 1 target of 48 pro rata from 1 November 2026). |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Title | Timely Initial Contact |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Description | Percentage of accepted referrals by triage priority receiving timely initial contact. Target: 95%. |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Title | Preventative Support (Carers can access Support) |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Description | % of accepted referrals where Support begins within 28 days. Target: 95%. |
| Contract 3 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Title | Carer Recognition and Satisfaction |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Description | Percentage of carers reporting a positive experience of the Service. Target: 95%. |
| Contract 3 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 3 › Document › Document type | Contract notice |
| Contract 3 › Document › Description | Contract details notice on Find a Tender |
| Contract 3 › Document › Link | https://www.find-tender.service.gov.uk/Notice/091801-2026 |
| Contract 3 › Document › Published | 29 Sep 2026 |
| Contract 4 › Title | Parent Carer Specialist Advisor |
| Contract 4 › Status | active |
| Contract 4 › Contract period › Start | 1 Jul 2026 |
| Contract 4 › Contract period › End | 30 Jun 2029 |
| Contract 4 › Contract period › Can be extended to | 30 Jun 2033 |
| Contract 4 › Can be renewed | Yes |
| Contract 4 › Renewal › Description | An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years. |
| Contract 4 › Value › Value incl. VAT | £514,631 |
| Contract 4 › Value › Value | £514,631 |
| Contract 4 › Value › Currency | GBP |
| Contract 4 › Above threshold | Yes |
| Contract 4 › Signed | 3 Jun 2026 |
| Contract 4 › Agreed Metrics › Agreed Metric 1 › Title | Identification and Reach of Carers Support |
| Contract 4 › Agreed Metrics › Agreed Metric 1 › Description | Total number of Carers Supported annually broken down by age and caring types. Target: Annual target number to come from tender. |
| Contract 4 › Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Contract 4 › Agreed Metrics › Agreed Metric 2 › Title | Completion of Statutory Carer's Needs Assessments and Reviews within 28 Days |
| Contract 4 › Agreed Metrics › Agreed Metric 2 › Description | Percentage of assessments and reviews completed within 28 days of being started. Target: 90%. Number of carers assessments and reviews. Target: 72 per year (Year 1 target of 48 pro rata from 1 November 2026). |
| Contract 4 › Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Contract 4 › Agreed Metrics › Agreed Metric 3 › Title | Timely Initial Contact |
| Contract 4 › Agreed Metrics › Agreed Metric 3 › Description | Percentage of accepted referrals by triage priority. Target: 95%. |
| Contract 4 › Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Contract 4 › Agreed Metrics › Agreed Metric 4 › Title | Preventative Support (Carers can access Support) |
| Contract 4 › Agreed Metrics › Agreed Metric 4 › Description | Percentage of accepted referrals where Support begins within 28 days. Target: 95%. |
| Contract 4 › Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Contract 4 › Agreed Metrics › Agreed Metric 5 › Title | Carer Recognition and Satisfaction |
| Contract 4 › Agreed Metrics › Agreed Metric 5 › Description | Percentage of carers reporting a positive experience of the service. Target: 95%. |
| Contract 4 › Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Contract 4 › Document › Document type | Contract notice |
| Contract 4 › Document › Description | Contract details notice on Find a Tender |
| Contract 4 › Document › Link | https://www.find-tender.service.gov.uk/Notice/091801-2026 |
| Contract 4 › Document › Published | 29 Sep 2026 |