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Lincolnshire County Council Customer Contact Centre Telephony
Published 6 Aug 2026
6 Aug 2026
Closed 7 Jul 2026
- Primary CPV
-
32551100 *
Telephone connections
- Location
- 🇬🇧 East Midlands
- Value
- £399,222
- Contract
-
1 year Duration
05/08/2026 04/08/2027
- Contract Types
-
32 *Radio, TV & telecommunications equipmentFull CPV Breakdown
- SME suitable
- No
Publisher Address
County Offices, Newland, Lincoln, LN1 1YL, England · East Midlands
Contact
Steven Campbell
Award Criteria
Not specified
- ⭐ Click above to Apply (link to e-procurement portal) · Tender Notice
Related tenders
Lincolnshire County Council
All notices from this publisher Same CPV code
32551100 *
All notices with this CPV code
Reference: PL25-190-1423
Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services.
The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.
Full CPV breakdown
- 32551100 — Telephone connections (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 5 Aug 2026
- Suitable for SMEs
- No
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 06 Aug 2026 09:47
- Deadline
- 07 Jul 2026 09:41
- OCID
- ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0
- Notice ID
- PL25-190-1423
Organisations on this notice
Supplier Large
The Scalpel, 18th Floor, 52 Lime Street,, London, EC3M 7AF, UK
GB-COH 683485
Full notice record
46 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Lincolnshire County Council Customer Contact Centre Telephony |
| Description | Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services. The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months. |
| Status | complete |
| CPV › Description | Telephone connections |
| Item › Delivery › Delivery 1 › Postcode | LN1 1YL |
| Item › Delivery › Delivery 2 › Region (NUTS) | East Midlands |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 7 Jul 2026 |
| Contract period › Start | 5 Aug 2026 |
| Contract period › End | 4 Aug 2027 |
| Suitable for › SMEs | No |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | Lincolnshire County Council |
| Party 1 › Identifier › Legal Name | Lincolnshire County Council |
| Party 1 › Address › Street | County Offices, Newland |
| Party 1 › Address › Town / city | Lincoln |
| Party 1 › Address › Postcode | LN1 1YL |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Name | Steven Campbell |
| Party 1 › Contact › Email | steven.campbell@lincolnshire.gov.uk |
| Party 1 › Role | buyer |
| Party 2 › Name | Gamma Network Solutions Limited |
| Party 2 › Identifier › Legal Name | Gamma Network Solutions Limited |
| Party 2 › Address › Street | The Scalpel, 18th Floor, 52 Lime Street,, London, EC3M 7AF, UK |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Lincolnshire County Council |
Awards
| Status | active |
| Date | 5 Aug 2026 |
| Published | 6 Aug 2026 |
| Value › Value | £399,222 |
| Value › Currency | GBP |
| Supplier › Name | Gamma Network Solutions Limited |
| Contract period › Start | 5 Aug 2026 |
| Contract period › End | 4 Aug 2027 |
| Document › Document 1 › Document type | Award notice |
| Document › Document 1 › Description | Awarded contract notice on Contracts Finder |
| Document › Document 1 › Link | https://www.contractsfinder.service.gov.uk/Notice/44558472-a4eb-4881-8... |
| Document › Document 1 › Published | 6 Aug 2026 |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | ⭐ Click above to Apply (link to e-procurement portal) |
| Document › Document 2 › Link | https://app.panacea-software.com/lcc/ |