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W5118 Subject Access Request - FOIA Case Management System
Published 12 Oct 2026
12 Oct 2026
Closed 18 Sep 2026
- Primary CPV
-
48000000 *
Software package and information systems
- Location
- 🇬🇧 Walsall, West Midlands
- Value
- £83,055
- Contract
-
3 years Duration
05/10/2026 04/10/2029
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
Civic Centre, WALSALL, WS11TP, England · UKG38
Contact
Award Criteria
Not specified
Related tenders
Walsall Metro Borough Council
All notices from this publisher Same CPV code
48000000 *
All notices with this CPV code
Reference: W5118
The Council needs to evidence the management of disclosure requests while achieving compliance with the disclosure timeframes of 21 days for FOI and 30 days for SAR which it currently is not achieving with the current system. It is a statutory requirement that requires streamlined processes in a single point of call system for evidence-based practice.
A fully centralised system is required that enables automation and the use of technology to help speed up and control disclosure requests appropriately in line with the principles set out in law through the implementation of a cloud-hosted correspondence case management system (eCase).This will replace the existing "Respond" solution, enabling centralised case handling, SLA compliance tracking, automation, and reporting across FOI, SAR, and disclosure processes.
Awarded to
Full CPV breakdown
- 48000000 — Software package and information systems (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 30 Sep 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 12 Oct 2026 12:07
- Deadline
- 18 Sep 2026 12:00
- OCID
- ocds-b5fd17-86679474-30cf-4c2b-8801-6ad55f950f40
- Notice ID
- W5118
Organisations on this notice
Supplier SME
16, Great Queen Street, London
WC2B 5AH
GB-COH 05775733
Full notice record
44 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | W5118 Subject Access Request - FOIA Case Management System |
| Status | complete |
| CPV › Description | Software package and information systems |
| Item › Delivery › Postcode | WS1 1TP |
| Value › Value | £83,055 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 18 Sep 2026 |
| Contract period › Start | 5 Oct 2026 |
| Contract period › End | 4 Oct 2029 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | Walsall Metro Borough Council |
| Party 1 › Identifier › Legal Name | Walsall Metro Borough Council |
| Party 1 › Address › Street | Civic Centre |
| Party 1 › Address › Town / city | WALSALL |
| Party 1 › Address › Postcode | WS11TP |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Name | Matthew Russell |
| Party 1 › Contact › Email | procurement@walsall.gov.uk |
| Party 1 › Contact › Telephone | 01922 658471 |
| Party 1 › Role | buyer |
| Party 2 › Name | Fivium Limited |
| Party 2 › Identifier › Legal Name | Fivium Limited |
| Party 2 › Address › Street | 16, Great Queen Street, London WC2B 5AH |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Walsall Metro Borough Council |
Awards
| Status | active |
| Date | 30 Sep 2026 |
| Published | 12 Oct 2026 |
| Value › Value | £83,055 |
| Value › Currency | GBP |
| Supplier › Name | Fivium Limited |
| Contract period › Start | 5 Oct 2026 |
| Contract period › End | 4 Oct 2029 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/f7c148a0-1cd1-4dd1-8... |
| Document › Published | 12 Oct 2026 |
| Document › Date Modified | 12 Oct 2026 |