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AWARD
Complete
The Provision of a Telecare Support Service Including Payment Collection
Published 13 Oct 2026
13 Oct 2026
- Primary CPV
-
85300000 *
Social work and related services
- Location
- 🇬🇧 Bath and North East Somerset, North Somerset and South Gloucestershire, South West
- Value
- £200,000
- Contract
-
2 years Duration
27/10/2026 26/10/2028
- Contract Types
-
85 *Health & social work servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Badminton Road Offices, Bristol, BS37 5AF, United Kingdom · UKK12
Contact
Award Criteria
Not specified
Related tenders
South Gloucestershire Council
All notices from this publisher Same CPV code
85300000 *
All notices with this CPV code
Reference: DN832822
Telecare Support Service is a service which contributes to the health and wellbeing of residents. An effective service will respond to telecare alerts or calls and ensure suitable assistance or reassurance is provided quickly for individuals who may otherwise have been unable to summon assistance and therefore help individuals to remain living independently in their own home.
The Service will work with the Council to support as many households/units as required throughout the contract period and to collect individuals contributions accurately and promptly and make appropriate payments to the Council.
Full CPV breakdown
- 85300000 — Social work and related services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Above threshold
- No
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Reserved / special regime
- Light Touch
- Language
- EN
- Published
- 13 Oct 2026 12:45
- OCID
- ocds-h6vhtk-078676
- Notice ID
- DN832822
Organisations on this notice
Supplier SME
Aspinall House, Blackburn, BB1 2QE, United Kingdom
0300 333 6511
GB-COH 04133585
Key dates
- Future Signature Date
- 27 Oct 2026 · Scheduled
Full notice record
57 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | South Gloucestershire Council |
| Party 1 › Address › Street | Badminton Road Offices |
| Party 1 › Address › Town / city | Bristol |
| Party 1 › Address › Postcode | BS37 5AF |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKK12 |
| Party 1 › Contact › Name | Joe Cleary |
| Party 1 › Contact › Email | StrategicServiceDevelopment@southglos.gov.uk |
| Party 1 › Contact › Telephone | 01454865545 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.southglos.gov.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | CAREIUM UK LIMITED |
| Party 2 › Address › Street | Aspinall House |
| Party 2 › Address › Town / city | Blackburn |
| Party 2 › Address › Postcode | BB1 2QE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKD41 |
| Party 2 › Contact › Email | uk.sales@careium.com |
| Party 2 › Contact › Telephone | 0300 333 6511 |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.careium.co.uk |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | South Gloucestershire Council |
Tender
| Title | The Provision of a Telecare Support Service Including Payment Collection |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Special regime | Light touch |
| Lot › Status | complete |
| Lot › Suitable for › SMEs | Yes |
Awards
| Title | The Provision of a Telecare Support Service Including Payment Collection |
| Status | pending |
| Value › Value incl. VAT | £220,000 |
| Value › Value | £200,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | No |
| Supplier › Name | CAREIUM UK LIMITED |
| Item › CPV › Description | Social work and related services |
| Item › Delivery › Region (NUTS) | UKK12 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Contract period › Start | 27 Oct 2026 |
| Contract period › End | 26 Oct 2028 |
| Has options | Yes |
| Options › Description | Within the contract we are able to include additional purchases to meet the requirements of the service specification and the defined population in South Gloucestershire with appropriate internal governance. |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/096516-2026 |
| Document › Published | 13 Oct 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 27 Oct 2026 |
| Milestone › Status | scheduled |