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Prevent and Protect Customer Relationship Management ('CRM') Tool

Published 14 Oct 2026

14 Oct 2026

Surrey County Council

Primary CPV: 48445000 *
Customer Relation Management software package
Location: 🇬🇧 West Surrey, South East
Value: £81,893
Contract: 1 year Duration
12/12/2026 11/12/2027
Contract Types: 48 *Software packages & information systems
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF, United Kingdom · UKJ25

Contact

procurement.support@surreycc.gov.uk

Award Criteria

Not specified

FULL DOCUMENTATION

Related tenders

Surrey County Council

All notices from this publisher

Same CPV code

48445000 *

All notices with this CPV code

Reference: ocds-h6vhtk-078768

Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits to vulnerable children and adults. It is used to manage both risk across the country and performance of our teams.

Awarded to

Softcat PLC

Full CPV breakdown

48445000 — Customer Relation Management software package (primary)

Notice details

Buyer type: Local authority
Contract type: Goods
Winning supplier: Large company
Procurement method: Below threshold - unknown
Main category: Goods
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Language: EN
Published: 14 Oct 2026 12:06
OCID: ocds-h6vhtk-078768
Notice ID: ocds-h6vhtk-078768

Organisations on this notice

SOFTCAT PLC

Supplier Large

Solar House, Fieldhouse Lane, Marlow, SL7 1LW, United Kingdom

psitq@softcat.com

Softcat.com

GB-COH 02174990

Full notice record

50 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Surrey County Council
Party 1 › Address › Street	Woodhatch Place, 11 Cockshot Hill
Party 1 › Address › Town / city	Reigate
Party 1 › Address › Postcode	RH2 8EF
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKJ26
Party 1 › Contact › Email	procurement.support@surreycc.gov.uk
Party 1 › Role	buyer
Party 1 › Classification › Description	Public authority - sub-central government
Party 2 › Name	SOFTCAT PLC
Party 2 › Address › Street	Solar House, Fieldhouse Lane
Party 2 › Address › Town / city	Marlow
Party 2 › Address › Postcode	SL7 1LW
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKJ13
Party 2 › Contact › Email	psitq@softcat.com
Party 2 › Role	supplier
Party 2 › Link	http://Softcat.com
Party 2 › Business size	large
Party 2 › VCSEs	No

Buyer

Name	Surrey County Council

Tender

Title	Prevent and Protect Customer Relationship Management ('CRM') Tool
Description	Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits to vulnerable children and adults. It is used to manage both risk across the country and performance of our teams.
Status	complete
Procedure	Below threshold - unknown
Lot › Status	complete

Awards

Status	active
Category	goods
Supplier › Name	SOFTCAT PLC
Item › CPV › Description	Customer Relation Management software package
Item › Delivery › Delivery 1 › Region (NUTS)	UKJ25
Item › Delivery › Delivery 1 › Country	GB
Item › Delivery › Delivery 1 › Country	United Kingdom
Item › Delivery › Delivery 2 › Region (NUTS)	UKJ26
Item › Delivery › Delivery 2 › Country	GB
Item › Delivery › Delivery 2 › Country	United Kingdom

Contracts

Status	active
Contract period › Start	12 Dec 2026
Contract period › End	11 Dec 2027
Value › Value incl. VAT	£98,271.89
Value › Value	£81,893.24
Value › Currency	GBP
Above threshold	No
Signed	14 Oct 2026
Document › Document type	Contract notice
Document › Description	Contract details notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/096945-2026
Document › Published	14 Oct 2026

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