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AWARD
Complete
Out of Hours Contact Centre Services
Published 5 Aug 2026
5 Aug 2026
- Primary CPV
-
79510000 *
Telephone-answering services
- Location
- 🇬🇧 North East
- Value
- £805,000
- Contract
-
3 years Duration
01/07/2026 30/06/2029
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
7th Floor, 350 Euston Road, London, NW1 3AX, United Kingdom · UKC
Contact
Award Criteria
Not specified
Related tenders
THE GUINNESS PARTNERSHIP LIMITED
All notices from this publisher Same CPV code
79510000 *
All notices with this CPV code
Reference: PRJ1000165
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls.
It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Full CPV breakdown
- 79510000 — Telephone-answering services (primary)
Notice details
- Buyer type
- Other public body
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 05 Aug 2026 10:23
- OCID
- ocds-h6vhtk-05f4dc
- Notice ID
- PRJ1000165
Organisations on this notice
Care Quality Services Limited
Supplier Large
Crown House, Stephenson Road, Severalls Industrial Park,, Colchester, CO4 9QR, United Kingdom
GB-COH 11696513
Full notice record
79 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | THE GUINNESS PARTNERSHIP LIMITED |
| Party 1 › Address › Street | 7th Floor, 350 Euston Road |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | NW1 3AX |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI31 |
| Party 1 › Contact › Email | procurement@guinness.org.uk |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public undertaking |
| Party 2 › Name | Care Quality Services Limited |
| Party 2 › Address › Street | Crown House, Stephenson Road, Severalls Industrial Park, |
| Party 2 › Address › Town / city | Colchester |
| Party 2 › Address › Postcode | CO4 9QR |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKH34 |
| Party 2 › Contact › Email | bidteam@ceracare.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | https://first-call-comms.co.uk/ |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | THE GUINNESS PARTNERSHIP LIMITED |
Tender
| Title | Out of Hours Contact Centre Services |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | Care Quality Services Limited |
| Item › CPV › Description | Telephone-answering services |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKC |
| Item › Delivery › Delivery 1 › Country | GB |
| Item › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKD |
| Item › Delivery › Delivery 2 › Country | GB |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKE |
| Item › Delivery › Delivery 3 › Country | GB |
| Item › Delivery › Delivery 3 › Country | United Kingdom |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKF |
| Item › Delivery › Delivery 4 › Country | GB |
| Item › Delivery › Delivery 4 › Country | United Kingdom |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKG |
| Item › Delivery › Delivery 5 › Country | GB |
| Item › Delivery › Delivery 5 › Country | United Kingdom |
| Item › Delivery › Delivery 6 › Region (NUTS) | UKH |
| Item › Delivery › Delivery 6 › Country | GB |
| Item › Delivery › Delivery 6 › Country | United Kingdom |
| Item › Delivery › Delivery 7 › Region (NUTS) | UKI |
| Item › Delivery › Delivery 7 › Country | GB |
| Item › Delivery › Delivery 7 › Country | United Kingdom |
| Item › Delivery › Delivery 8 › Region (NUTS) | UKJ |
| Item › Delivery › Delivery 8 › Country | GB |
| Item › Delivery › Delivery 8 › Country | United Kingdom |
| Item › Delivery › Delivery 9 › Region (NUTS) | UKK |
| Item › Delivery › Delivery 9 › Country | GB |
| Item › Delivery › Delivery 9 › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Jul 2026 |
| Contract period › End | 30 Jun 2029 |
| Contract period › Can be extended to | 30 Jun 2032 |
| Can be renewed | Yes |
| Renewal › Description | 3 year extension based on satisfactory performance at the sole discretion of The Guinness Partnership. |
| Value › Value incl. VAT | £966,000 |
| Value › Value | £805,000 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 30 Jun 2026 |
| No Agreed Metrics Rationale | Below £5m contract |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/074020-2026 |
| Document › Published | 5 Aug 2026 |