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AWARD
Complete
Digital Customer Information Systems
Published 31 Jul 2026
31 Jul 2026
- Primary CPV
-
51611120 *
Installation services of railway real-time departures and arrival display screens or boards
- Location
- 🇬🇧 East Anglia, East of England
- Value
- £6,283,000
- Contract
-
2 years Duration
13/08/2026 12/08/2028
- Contract Types
-
51 *Installation servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
One Stratford Place, Montfitchet Road, London, E20 1EJ, United Kingdom · UKH1
Contact
Award Criteria
Not specified
Related tenders
GA TRAINS LIMITED
All notices from this publisher Same CPV code
51611120 *
All notices with this CPV code
Reference: GA260052
The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience.
The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities.
By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.
Awarded to
Full CPV breakdown
- 51611120 — Installation services of railway real-time departures and arrival display screens or boards (primary)
Notice details
- Buyer type
- Other public body
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Direct award
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Contract can be extended to
- 12 Aug 2029
- Renewal
- The contract can be extended for a further 12 months subject to written agreement between the parties.
- Reserved / special regime
- Utilities
- Language
- EN
- Published
- 31 Jul 2026 12:47
- OCID
- ocds-h6vhtk-06d8c3
- Notice ID
- GA260052
Organisations on this notice
Supplier SME
Hullabaloo House, 42 - 46 Obelisk Way, Camberley, GU15 3SG, United Kingdom
GB-COH 08250305
Key dates
- Future Signature Date
- 12 Aug 2026 · Scheduled
Full notice record
69 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | GA TRAINS LIMITED |
| Party 1 › Address › Street | One Stratford Place, Montfitchet Road |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E20 1EJ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI41 |
| Party 1 › Contact › Email | procurement@greateranglia.co.uk |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public undertaking |
| Party 2 › Name | BLACKBOX COMPANY (UK) LIMITED |
| Party 2 › Address › Street | Hullabaloo House, 42 - 46 Obelisk Way |
| Party 2 › Address › Town / city | Camberley |
| Party 2 › Address › Postcode | GU15 3SG |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKJ25 |
| Party 2 › Contact › Email | jenny.bond@blackbox-co.com |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.blackbox-co.com/ |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | GA TRAINS LIMITED |
Tender
| Title | Digital Customer Information Systems |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Special regime | utilities |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | pending |
| Value › Value incl. VAT | £7,539,600 |
| Value › Value | £6,283,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | BLACKBOX COMPANY (UK) LIMITED |
| Item › CPV › CPV 1 › Description | Installation services of railway real-time departures and arrival display screens or boards |
| Item › CPV › CPV 2 › Description | Software-related services |
| Item › Delivery › Delivery 1 › Region (NUTS) | UKH1 |
| Item › Delivery › Delivery 1 › Country | GB |
| Item › Delivery › Delivery 1 › Country | United Kingdom |
| Item › Delivery › Delivery 2 › Region (NUTS) | UKH23 |
| Item › Delivery › Delivery 2 › Country | GB |
| Item › Delivery › Delivery 2 › Country | United Kingdom |
| Item › Delivery › Delivery 3 › Region (NUTS) | UKH3 |
| Item › Delivery › Delivery 3 › Country | GB |
| Item › Delivery › Delivery 3 › Country | United Kingdom |
| Item › Delivery › Delivery 4 › Region (NUTS) | UKI4 |
| Item › Delivery › Delivery 4 › Country | GB |
| Item › Delivery › Delivery 4 › Country | United Kingdom |
| Item › Delivery › Delivery 5 › Region (NUTS) | UKI5 |
| Item › Delivery › Delivery 5 › Country | GB |
| Item › Delivery › Delivery 5 › Country | United Kingdom |
| Contract period › Start | 13 Aug 2026 |
| Contract period › End | 12 Aug 2028 |
| Contract period › Can be extended to | 12 Aug 2029 |
| Can be renewed | Yes |
| Renewal › Description | The contract can be extended for a further 12 months subject to written agreement between the parties. |
| Has options | Yes |
| Options › Description | During the term of the contract, GATL may require the purchase of additional screens. Any additional screens procured under this arrangement will include the associated support and maintenance services and will be incorporated into the contract following successful installation and commissioning. The contract may also be varied to accommodate future modifications, upgrades, enhancements, and updates where these are necessary to support the ongoing operation and functionality of the screens and overall system. |
| Document › Document type | Award notice |
| Document › Description | Transparency notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/072692-2026 |
| Document › Published | 31 Jul 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 12 Aug 2026 |
| Milestone › Status | scheduled |