Technology Enabled Care

Published Today

16 Oct 2026

Deadline in 10 days

Norfolk County Council

Primary CPV: 33000000 *
Medical equipments, pharmaceuticals and personal care products
Location: 🇬🇧 Norwich and East Norfolk, East of England
Value: £12,700,000
Contract: 3 years Duration
08/03/2027 07/03/2030
Contract Types: 33 *Medical equipment, pharmaceuticals & per...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom · UKH15

Contact

sourcingteam@norfolk.gov.uk

Award Criteria

Price (30%)
Quality (70%)

FULL DOCUMENTATION

Bidding Documents (find-tender.service.gov.uk) · Bidding Documents
Bidding Documents (find-tender.service.gov.uk) · Bidding Documents

Related tenders

Norfolk County Council

All notices from this publisher

Same CPV code

33000000 *

All notices with this CPV code

Reference: NCCT43889

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Full CPV breakdown

33000000 — Medical equipments, pharmaceuticals and personal care products (primary)

Notice details

Buyer type: Local authority
Competition: Open competition (any supplier can bid)
Contract type: Services
Procurement method: Competitive flexible procedure
Main category: Services
Above threshold: Yes
Legal basis: UKPGA 2023/54
Notice status: Active
Renewal: The Contract may be extended by up to 24 months at the Council's discretion.
Submission method: This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Enquiries close: 21 Sep 2026
Award decision expected: 26 Oct 2026
Covered by GPA: Yes
Language: EN
Published: 16 Oct 2026 16:51
Deadline: 26 Oct 2026 09:00
OCID: ocds-h6vhtk-066414
Notice ID: NCCT43889

Full notice record

75 details

Everything the publisher included in this notice, organised by section.

Organisations

Name	Norfolk County Council
Address › Street	County Hall, Martineau Lane
Address › Town / city	Norwich
Address › Postcode	NR1 2DH
Address › Country	GB
Address › Country	United Kingdom
Address › Region (NUTS)	UKH15
Contact › Email	sourcingteam@norfolk.gov.uk
Role	buyer
Link	http://www.norfolk.gov.uk
Classification › Description	Public authority - sub-central government

Buyer

Name	Norfolk County Council

Tender

Title	Technology Enabled Care
Status	active
Item › CPV › CPV 1 › Description	Medical equipments, pharmaceuticals and personal care products
Item › CPV › CPV 2 › Description	Health and social work services
Item › Delivery › Delivery 1 › Region (NUTS)	UKH15
Item › Delivery › Delivery 1 › Country	GB
Item › Delivery › Delivery 1 › Country	United Kingdom
Item › Delivery › Delivery 2 › Region (NUTS)	UKH16
Item › Delivery › Delivery 2 › Country	GB
Item › Delivery › Delivery 2 › Country	United Kingdom
Item › Delivery › Delivery 3 › Region (NUTS)	UKH17
Item › Delivery › Delivery 3 › Country	GB
Item › Delivery › Delivery 3 › Country	United Kingdom
Value › Value incl. VAT	£15,240,000
Value › Value	£12,700,000
Value › Currency	GBP
Procedure type	open
Procedure	Competitive flexible procedure
Category	services
Above threshold	Yes
Covered by › Covered by 1	GPA
Covered by › Covered by 2	CPTPP
Submission Terms › Electronic submission	allowed
Submission Terms › Languages	en
Bidding period › End	26 Oct 2026
Questions period › End	21 Sep 2026
Award decision period › End	26 Oct 2026
Lot › Status	active
Lot › Value › Value incl. VAT	£15,240,000
Lot › Value › Value	£12,700,000
Lot › Value › Currency	GBP
Lot › Award criteria › Criterion › Criterion 1 › Type	price
Lot › Award criteria › Criterion › Criterion 1 › Name	Price
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight	30
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 2 › Type	quality
Lot › Award criteria › Criterion › Criterion 2 › Name	Quality
Lot › Award criteria › Criterion › Criterion 2 › Description	The quality questions being used to evaluate this procurement are: 1.1: PMRS - ARC - 10% 1.2: PMRS - Virtual Care - 10% 1.3: Equipment Rental - 10% 1.4: Staff Training and Engagement - 10% 1.5: Catalogue and Ordering - 10% 1.6: Staffing Model - 10% 1.7: Data, Dashboards and Reporting - 10% 2.1: Mobilisation - Pass/Fail 2.2: The use of AI - Pass/Fail The full details for each question and the award criteria can be found within the Invitation to Tender document.
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight	70
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type	Percentage exact
Lot › Selection Criteria › Criterion › Criterion 1 › Type	economic
Lot › Selection Criteria › Criterion › Criterion 1 › Description	Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Lot › Selection Criteria › Criterion › Criterion 2 › Type	technical
Lot › Selection Criteria › Criterion › Criterion 2 › Description	Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Lot › Suitable for › SMEs	Yes
Lot › Suitable for › VCSEs	Yes
Lot › Contract period › Start	8 Mar 2027
Lot › Contract period › End	7 Mar 2030
Lot › Contract period › Can be extended to	7 Mar 2032
Lot › Can be renewed	Yes
Lot › Renewal › Description	The Contract may be extended by up to 24 months at the Council's discretion.
Document › Document 1 › Document type	Conflict of interest
Document › Document 1 › Description	Not published
Document › Document 2 › Document type	Bidding documents
Document › Document 2 › Link	https://www.find-tender.service.gov.uk/Notice/Attachment/A-21128
Document › Document 3 › Document type	Bidding documents
Document › Document 3 › Link	https://www.find-tender.service.gov.uk/Notice/Attachment/A-21928
Document › Document 4 › Document type	Tender notice
Document › Document 4 › Description	Tender notice on Find a Tender
Document › Document 4 › Link	https://www.find-tender.service.gov.uk/Notice/098194-2026
Document › Document 4 › Published	16 Oct 2026
Contract Terms › Financial Terms	As per the terms and conditions issued with this procurement
Amendment › Description	The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.

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