For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Published 18 Oct 2026

18 Oct 2026

Deadline in 26 days

Oldham Metropolitan Borough Council

Primary CPV: 79510000 *
Telephone-answering services
Location: 🇬🇧 North West
Value: No value specified
Contract: 4 years Duration
01/01/2027 31/12/2030
Contract Types: 79 *Business services: law, marketing, consu...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Spindles Shopping Centre, West Street, Oldham, OL1 1HD, United Kingdom · UKD

Contact

commercial.procurementunit@oldham.gov.uk

Award Criteria

Technical / Quality Assessment (70%)
Fixed Price Envelope per Annum (20%)
Social Value Assessment (10%)

FULL DOCUMENTATION

Bidding Documents (procontract.due-north.com) · Bidding Documents

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Oldham Metropolitan Borough Council

All notices from this publisher

Same CPV code

79510000 *

All notices with this CPV code

Reference: DN831015

To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.

Full CPV breakdown

79510000 — Telephone-answering services (primary)

Notice details

Buyer type: Local authority
Competition: Open competition (any supplier can bid)
Contract type: Services
Procurement method: Open procedure
Main category: Services
Above threshold: Yes
Legal basis: UKPGA 2023/54
Notice status: Active
Renewal: 3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.
Submission method: https://procontract.due-north.com/
Enquiries close: 6 Nov 2026
Award decision expected: 25 Nov 2026
Language: EN
Published: 18 Oct 2026 16:17
Deadline: 16 Nov 2026 17:00
OCID: ocds-h6vhtk-077b0d
Notice ID: DN831015

Full notice record

61 details

Everything the publisher included in this notice, organised by section.

Organisations

Name	Oldham Metropolitan Borough Council
Address › Street	Spindles Shopping Centre, West Street
Address › Town / city	Oldham
Address › Postcode	OL1 1HD
Address › Country	GB
Address › Country	United Kingdom
Address › Region (NUTS)	UKD37
Contact › Email	commercial.procurementunit@oldham.gov.uk
Role	buyer
Classification › Description	Public authority - sub-central government

Buyer

Name	Oldham Metropolitan Borough Council

Tender

Title	For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
Status	active
Item › CPV › CPV 1 › Description	Telephone-answering services
Item › CPV › CPV 2 › Description	Accommodation and office services
Item › Delivery › Region (NUTS)	UKD
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom
Value › Value incl. VAT	£750,000
Value › Currency	GBP
Procedure type	open
Procedure	Open procedure
Category	services
Above threshold	Yes
How to submit	https://procontract.due-north.com/
Submission Terms › Electronic submission	allowed
Submission Terms › Languages	en
Bidding period › End	16 Nov 2026
Questions period › End	6 Nov 2026
Award decision period › End	25 Nov 2026
Lot › Status	active
Lot › Value › Value incl. VAT	£750,000
Lot › Value › Currency	GBP
Lot › Award criteria › Criterion › Criterion 1 › Type	quality
Lot › Award criteria › Criterion › Criterion 1 › Name	Technical / Quality Assessment
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight	70
Lot › Award criteria › Criterion › Criterion 1 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 2 › Type	price
Lot › Award criteria › Criterion › Criterion 2 › Name	Fixed Price Envelope per Annum
Lot › Award criteria › Criterion › Criterion 2 › Description	£125,000 price envelope per annum (fixed for 3 years)
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight	20
Lot › Award criteria › Criterion › Criterion 2 › Weighting › Weight type	Percentage exact
Lot › Award criteria › Criterion › Criterion 3 › Type	quality
Lot › Award criteria › Criterion › Criterion 3 › Name	Social Value Assessment
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight	10
Lot › Award criteria › Criterion › Criterion 3 › Weighting › Weight type	Percentage exact
Lot › Suitable for › SMEs	Yes
Lot › Suitable for › VCSEs	Yes
Lot › Contract period › Start	1 Jan 2027
Lot › Contract period › End	31 Dec 2030
Lot › Contract period › Can be extended to	31 Dec 2032
Lot › Can be renewed	Yes
Lot › Renewal › Description	3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.
Document › Document 1 › Document type	Conflict of interest
Document › Document 1 › Description	Not published
Document › Document 2 › Document type	Bidding documents
Document › Document 2 › Link	https://procontract.due-north.com/
Document › Document 3 › Document type	Tender notice
Document › Document 3 › Description	Tender notice on Find a Tender
Document › Document 3 › Link	https://www.find-tender.service.gov.uk/Notice/098237-2026
Document › Document 3 › Published	18 Oct 2026

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