Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Published Yesterday

19 Oct 2026

Scottish Government

Primary CPV: 73000000 *
Research and development services and related consultancy services
Location: 🇬🇧 Scotland
Value: No value specified
Contract: Not specified
Contract Types: 73 *Research & development services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

5 Atlantic Quay, 150 Broomielaw, Glasgow, G2 8LU, United Kingdom · UKM

Contact

erin.crawford@gov.scot

+44 412425466

Award Criteria

Not specified

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Scottish Government

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Same CPV code

73000000 *

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Reference: ocds-h6vhtk-06f4cb

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

Full CPV breakdown

73000000 — Research and development services and related consultancy services (primary)

Notice details

Contract type: Services
Main category: Services
Legal basis: CELEX 32014L0024
Language: EN
Published: 19 Oct 2026 17:26
OCID: ocds-h6vhtk-06f4cb
Notice ID: ocds-h6vhtk-06f4cb

Full notice record

26 details

Everything the publisher included in this notice, organised by section.

Tender

Title	Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
CPV › Description	Research and development services and related consultancy services
Category	services
Amendment › Unstructured Changes › Unstructured Change 1 › Old Value › Date	20 Oct 2026
Amendment › Unstructured Changes › Unstructured Change 1 › New Value › Date	23 Oct 2026
Amendment › Unstructured Changes › Unstructured Change 1 › Where › Section	IV.2.2
Amendment › Unstructured Changes › Unstructured Change 1 › Where › Label	Time limit
Amendment › Unstructured Changes › Unstructured Change 2 › Old Value › Date	20 Oct 2026
Amendment › Unstructured Changes › Unstructured Change 2 › New Value › Date	23 Oct 2026
Amendment › Unstructured Changes › Unstructured Change 2 › Where › Section	IV.2.7
Amendment › Unstructured Changes › Unstructured Change 2 › Where › Label	Conditions for opening of tenders
Amendment › Description	Deadline for responses extended due to PCS website outage preventing access.

Organisations

Name	Scottish Government
Identifier › Legal Name	Scottish Government
Address › Street	5 Atlantic Quay, 150 Broomielaw
Address › Town / city	Glasgow
Address › Region (NUTS)	UKM
Address › Postcode	G2 8LU
Address › Country	United Kingdom
Contact › Telephone	+44 412425466
Contact › Email	erin.crawford@gov.scot
Role	buyer
Link	http://www.scotland.gov.uk
Buyer profile	https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.a...

Buyer

Name	Scottish Government

Links

Href	https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-00...

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