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2026-030 IT Service Management (ITSM)
Published 20 Oct 2026
20 Oct 2026
Closed 1 Jan 2026
- Primary CPV
-
72500000 *
Computer-related services
- Location
- 🇬🇧 Tower Hamlets, London
- Value
- £300,000
- Contract
-
11 months Duration
02/09/2026 30/07/2027
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Yes
Publisher Address
10 South Colonnade, Canary Wharf, London, E14 4PU, England · UKI42
Contact
Award Criteria
Not specified
- NOTE: To register your interest in this notice and obtain an... · Tender Notice
Related tenders
Ofgem
All notices from this publisher Same CPV code
72500000 *
All notices with this CPV code
Reference: MT238107
This contract is for a supplier to provide the Ivanti Information Technology Service Management (ITSM) solution. This includes the associated software licences, support, maintenance, and professional services required to enable its effective use. The solution will provide Ofgem with a secure, cloud-based platform to manage, track and resolve IT service requests, incidents, problems, changes and related operational activities through a structured and controlled service management environment.
The supplier will be responsible for providing a comprehensive Enterprise Service Management platform that supports not only IT service delivery but also wider business functions such as Human Resources, Facilities Management, Security Operations and Project Management. The solution will include self-service capabilities, service catalogue functionality, asset and configuration management, workflow automation, systems integration, artificial intelligence features, reporting tools and dashboard functionality to improve service delivery and operational performance.
Awarded to
Full CPV breakdown
- 72500000 — Computer-related services (primary)
- 72600000 — Computer support and consultancy services
- 72610000 — Computer support services
- 72611000 — Technical computer support services
Notice details
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 2 Sep 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 20 Oct 2026 17:45
- Deadline
- 01 Jan 2026 00:00
- OCID
- ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899
- Notice ID
- MT238107
Organisations on this notice
Ivanti UK Limited
Supplier
5 New Street Square, , , London,
GB-COH 05084379
Full notice record
53 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | 2026-030 IT Service Management (ITSM) |
| Status | complete |
| CPV › Description | Computer-related services |
| CPV › CPV 1 › Description | Computer support and consultancy services |
| CPV › CPV 2 › Description | Computer support services |
| CPV › CPV 3 › Description | Technical computer support services |
| Item › Delivery › Delivery 1 › Country | British Oversea Territories |
| Item › Delivery › Delivery 2 › Country | Channel Islands |
| Item › Delivery › Delivery 3 › Country | Europe |
| Item › Delivery › Delivery 4 › Country | Isle of Man |
| Item › Delivery › Delivery 5 › Country | Rest of the World |
| Item › Delivery › Delivery 6 › Country | United Kingdom |
| Value › Value | £300,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Bidding period › End | 1 Jan 2026 |
| Contract period › Start | 2 Sep 2026 |
| Contract period › End | 30 Jul 2027 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | Ofgem |
| Party 1 › Identifier › Legal Name | Ofgem |
| Party 1 › Address › Street | 10 South Colonnade, Canary Wharf |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E14 4PU |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Name | Osadebamwen Osifo |
| Party 1 › Contact › Email | procurement2@ofgem.gov.uk |
| Party 1 › Contact › Telephone | +44 2079017000 |
| Party 1 › Link | http://www.ofgem.gov.uk |
| Party 1 › Role | buyer |
| Party 2 › Name | Ivanti UK Limited |
| Party 2 › Identifier › Legal Name | Ivanti UK Limited |
| Party 2 › Address › Street | 5 New Street Square, , , London, |
| Party 2 › Role | supplier |
Buyer
| Name | Ofgem |
Awards
| Status | active |
| Date | 2 Sep 2026 |
| Published | 20 Oct 2026 |
| Value › Value | £300,000 |
| Value › Currency | GBP |
| Supplier › Name | Ivanti UK Limited |
| Contract period › Start | 2 Sep 2026 |
| Contract period › End | 30 Jul 2027 |
| Document › Document 1 › Document type | Award notice |
| Document › Document 1 › Description | Awarded contract notice on Contracts Finder |
| Document › Document 1 › Link | https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-b... |
| Document › Document 1 › Published | 20 Oct 2026 |
| Document › Document 2 › Document type | Tender notice |
| Document › Document 2 › Description | NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. |
| Document › Document 2 › Link | https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT171996 |