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Digital Musculoskeletal Triage and Management Service
Published 23 Oct 2026
23 Oct 2026
- Primary CPV
-
85142100 *
Physiotherapy services
- Location
- 🇬🇧 Berkshire, South East
- Value
- £395,770
- Contract
- Not specified
- Contract Types
-
85 *Health & social work servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
London House, London Road, Bracknell, RG12 2UT, United Kingdom · UKJ11
Contact
Mike Pollard
Award Criteria
- Data & System Security
- Technical Compliance/Technical Capability/Quality Assurance
- Social Value Creation
- Price
Related tenders
Berkshire Healthcare NHS Foundation Trus...
All notices from this publisher Same CPV code
85142100 *
All notices with this CPV code
Reference: PR BHFT 0824
A fully managed, digitally enabled MSK service that:<br/>• Provides a complete alternative to traditional community physiotherapy pathways.<br/>• Offers 24/7 digital triage and remote treatment.<br/>• Combines AI-enabled assessment with HCPC-registered physiotherapist oversight.<br/>• Delivers personalised, preventative and multidisciplinary care.<br/>• Maintains robust safety, safeguarding and governance arrangements.<br/>• Integrates with existing NHS systems while minimising demands on the Head Provider.<br/>• Assumes full responsibility for clinical outcomes, patient management, incident reporting and service governance.
Awarded to
Full CPV breakdown
- 85142100 — Physiotherapy services (primary)
Notice details
- Buyer type
- Other public body · Health
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 1
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Options
- + 1 x 12 months optional extension
- Language
- EN
- Published
- 23 Oct 2026 13:48
- OCID
- ocds-h6vhtk-06da59
- Notice ID
- PR BHFT 0824
Competition
1
Bids received
Organisations on this notice
Buyer, Review Body
London House, London Road, Bracknell, RG12 2UT, United Kingdom
Mike Pollard
Supplier SME
Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton, Cambridge, CB23 7EE, United Kingdom
13873781
Lots (1)
Lot 1
The provision of MSK Physiotherapy recovery outsourcing. The trust intend to award the contract to an existing provider under the competitive process of the Provider Selection Regime. The approximate life time value of the contract is £400,000.00 ex VAT. This is a new service. This is a new provider. The service will...
· Cancelled
Full notice record
53 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Digital Musculoskeletal Triage and Management Service |
| Status | complete |
| CPV › Description | Physiotherapy services |
| Category | services |
| Lot › Description | The provision of MSK Physiotherapy recovery outsourcing. The trust intend to award the contract to an existing provider under the competitive process of the Provider Selection Regime. The approximate life time value of the contract is £400,000.00 ex VAT. This is a new service. This is a new provider. The service will be provided 09/11/2026 - 08/11/2028 (including option). |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Data & System Security |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Description | 15 |
| Lot › Award criteria › Criterion › Criterion 2 › Name | Technical Compliance/Technical Capability/Quality Assurance |
| Lot › Award criteria › Criterion › Criterion 2 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 2 › Description | 50 |
| Lot › Award criteria › Criterion › Criterion 3 › Name | Social Value Creation |
| Lot › Award criteria › Criterion › Criterion 3 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 3 › Description | 10 |
| Lot › Award criteria › Criterion › Criterion 4 › Type | price |
| Lot › Award criteria › Criterion › Criterion 4 › Description | 25 |
| Lot › Has options | Yes |
| Lot › Options › Description | + 1 x 12 months optional extension |
| Lot › Status | cancelled |
| Item › Delivery › Region (NUTS) | UKJ11 |
| Procedure type | open |
| Procedure | Open procedure |
Awards
| Status | active |
| Supplier › Name | Flok Health Ltd |
Organisations
| Party 1 › Name | Berkshire Healthcare NHS Foundation Trust |
| Party 1 › Identifier › Legal Name | Berkshire Healthcare NHS Foundation Trust |
| Party 1 › Address › Street | London House, London Road |
| Party 1 › Address › Town / city | Bracknell |
| Party 1 › Address › Region (NUTS) | UKJ11 |
| Party 1 › Address › Postcode | RG12 2UT |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Mike Pollard |
| Party 1 › Contact › Email | mike.pollard@berkshire.nhs.uk |
| Party 1 › Role › Role 1 | buyer |
| Party 1 › Role › Role 2 | Review body |
| Party 1 › Link | https://www.berkshirehealthcare.nhs.uk/ |
| Party 1 › Buyer profile | https://www.berkshirehealthcare.nhs.uk/ |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | Health |
| Party 2 › Name | Flok Health Ltd |
| Party 2 › Identifier › Legal Name | Flok Health Ltd |
| Party 2 › Address › Street | Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton |
| Party 2 › Address › Town / city | Cambridge |
| Party 2 › Address › Region (NUTS) | UKH1 |
| Party 2 › Address › Postcode | CB23 7EE |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
Buyer
| Name | Berkshire Healthcare NHS Foundation Trust |
Contracts
| Status | active |
| Value › Value | £395,770 |
| Value › Currency | GBP |
| Signed | 22 Oct 2026 |