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AWARD Framework Complete Services

DCC Single Party Framework Agreement for Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services

Published 20 Oct 2026
20 Oct 2026


Dublin City Council are seeking tenders from competent firms for the Provision of Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services. This would involve taking over the monitoring of equipment supplied under other agreements as well as monitoring of all newly installed equipment and existing pull cord monitoring. The supply and installation of any new equipment during the term of the agreement would also be within scope. The winning tender must provide all of the above services. Dublin City Council currently has a stock of approximately 3000 housing units, of which 1349 Telecare alarm units require monitoring immediately upon awarding to successful tenderer. The remaining units contain a pull cord type system (highlighted in appendix C) will require immediate monitoring services until they are upgraded to the new telecare alarm unit via the government run Pobal programme over a period of time to be agreed between the various stakeholders. This Pobal programme applies to tenants over 65 years of age. One year after they have been installed under the Pobal programme, they will require monitoring under this contract. For tenants under 65 years of age, which is estimated at approximately 30 percent (900 units) of the total units, they will require the successful tenderer to supply, install and monitor telecare alarm units immediately upon award of this procurement.. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 7551945. Please note that this project is subject to funding.

Full CPV breakdown

  • 79711000 — (primary)

Notice details

Competition
Open competition (any supplier can bid)
Contract type
Services
Bids received
4
Procurement method
Open procedure
Main category
Services
Notice status
Complete
Award date
6 Aug 2026
Framework agreement
Yes
Published
20 Oct 2026 00:00
OCID
ted-724850-2026

Competition

4
Bids received

Organisations on this notice

Everything the publisher included in this notice, organised by section.

Buyer

Name Dublin City Council

Organisations

Party 1 › Name Dublin City Council
Party 1 › Role buyer
Party 1 › Address › Country Ireland
Party 1 › Address › Region (NUTS) Ireland
Party 1 › Contact › Email DublinCityCouncil@dublincity.ie
Party 1 › Link https://www.dublincity.ie
Party 2 › Name Emergency Response Ltd
Party 2 › Role supplier

Tender

Title DCC Single Party Framework Agreement for Supply, Installation and Provision of Telecare Equipment and Alarm Monitoring Services
Status complete
Category services
Procedure type open
Procedure Open procedure
Value › Value £5,000,000
Value › Currency EUR
Item › Delivery › Region (NUTS) Ireland
Item › Delivery › Country Ireland
Techniques › Framework agreement Yes

Awards

Supplier › Name Emergency Response Ltd
Date 2026-08-06
Value › Value £5,000,000
Value › Currency EUR
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