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PR2355 - Digital Ombudsman
Published Yesterday
26 Oct 2026
Closed 1 Sep 2026
- Primary CPV
-
72200000 *
Software programming and consultancy services
- Location
- 🇬🇧 Manchester, North West
- Value
- £12,100,000
- Contract
-
3 years Duration
01/10/2026 30/09/2029
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Yes
Publisher Address
City Gate, 51 Mosley Street, Manchester, M2 3HQ, England · UKD33
Contact
Award Criteria
Not specified
Related tenders
Public Service Ombudsman
All notices from this publisher Same CPV code
72200000 *
All notices with this CPV code
Reference: PAHSO001-DN834154-55154985
The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.
Awarded to
Full CPV breakdown
- 72200000 — Software programming and consultancy services (primary)
Notice details
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 28 Sep 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 26 Oct 2026 15:43
- Deadline
- 01 Sep 2026 10:00
- OCID
- ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1
- Notice ID
- PAHSO001-DN834154-55154985
Organisations on this notice
Supplier Large
Reply House
36 Grosvenor Gardens
London, United Kingdom
SW1W 0E
Full notice record
44 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | PR2355 - Digital Ombudsman |
| Description | The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support. |
| Status | complete |
| CPV › Description | Software programming and consultancy services |
| Item › Delivery › Country | United Kingdom |
| Value › Value | £12,100,000 |
| Value › Currency | GBP |
| Procedure type | direct |
| Procedure | Direct award |
| Bidding period › End | 1 Sep 2026 |
| Contract period › Start | 1 Oct 2026 |
| Contract period › End | 30 Sep 2029 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | Public Service Ombudsman |
| Party 1 › Identifier › Legal Name | Public Service Ombudsman |
| Party 1 › Address › Street | City Gate, 51 Mosley Street |
| Party 1 › Address › Town / city | Manchester |
| Party 1 › Address › Postcode | M2 3HQ |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Email | Procurements@ombudsman.org.uk |
| Party 1 › Contact › Telephone | +44 3000614328 |
| Party 1 › Link | https://www.ombudsman.org.uk/ |
| Party 1 › Role | buyer |
| Party 2 › Name | Reply Limited |
| Party 2 › Identifier › Legal Name | Reply Limited |
| Party 2 › Address › Street | Reply House 36 Grosvenor Gardens London, United Kingdom SW1W 0E |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | Public Service Ombudsman |
Awards
| Status | active |
| Date | 28 Sep 2026 |
| Published | 26 Oct 2026 |
| Value › Value | £12,100,000 |
| Value › Currency | GBP |
| Supplier › Name | Reply Limited |
| Contract period › Start | 1 Oct 2026 |
| Contract period › End | 30 Sep 2030 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/7c285a3f-3a02-46b0-8... |
| Document › Published | 26 Oct 2026 |