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Planning Services
DFTc: ESM ServiceNow Implementation Market Engagement
Published 27 Oct 2026
27 Oct 2026
- Primary CPV
-
72610000 *
Computer support services
- Location
- 🇬🇧 Westminster, London
- Value
- £5,000,000
- Contract
-
1.3 years Duration
01/12/2026 29/02/2028
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Great Minster House, 33 Horseferry Road, London, SW1P 4DR, United Kingdom · UKI32
Contact
Award Criteria
Not specified
Related tenders
Department for Transport
All notices from this publisher Same CPV code
72610000 *
All notices with this CPV code
Reference: TRGA3
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms.
The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer.
The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
Full CPV breakdown
- 72610000 — Computer support services (primary)
Notice details
- Buyer type
- Central government
- Contract type
- Services
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Planning
- Language
- EN
- Published
- 27 Oct 2026 16:16
- OCID
- ocds-h6vhtk-0791a9
- Notice ID
- TRGA3
Full notice record
35 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | Department for Transport |
| Address › Street | Great Minster House, 33 Horseferry Road |
| Address › Town / city | London |
| Address › Postcode | SW1P 4DR |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKI32 |
| Contact › Email | DDaT.CRM@DFT.gov.uk |
| Role | buyer |
| Classification › Description | Public authority - central government |
Buyer
| Name | Department for Transport |
Planning
| Milestone › Type | engagement |
| Milestone › Due | 6 Nov 2026 |
| Milestone › Status | scheduled |
| Document › Document type | Market engagement notice |
| Document › Description | Preliminary market engagement notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/101732-2026 |
| Document › Published | 27 Oct 2026 |
Tender
| Title | DFTc: ESM ServiceNow Implementation Market Engagement |
| Item › CPV › Description | Computer support services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £6,000,000 |
| Value › Value | £5,000,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Lot › Suitable for › SMEs | Yes |
| Lot › Suitable for › VCSEs | Yes |
| Lot › Contract period › Start | 1 Dec 2026 |
| Lot › Contract period › End | 29 Feb 2028 |
| Lot › Status | planning |
| Communication › Expected publication | 30 Nov 2026 |
| Status | planning |