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AWARD Complete

PRO005175-Services-Contract-HR Advice & Case Management Services

Published Today
30 Oct 2026


Reference: ocds-h6vhtk-07944f
This is a fully managed HR Advisory and case management service, provided directly to line managers across UU. It is also interlinked with a separate agreement for Occupational Health services. Services delivered provide all aspects of support including advice, guidance and a suitable platform. Service provision includes: • HR employee relations advice and guidance content hosted on the company intranet • Telephone-based HR advisory support for managers • A case and call management platform to log, manage and track HR matters • Management information reporting • Links to separate Occupational Health arrangements where required

Full CPV breakdown

  • 79414000 — Human resources management consultancy services (primary)

Notice details

Buyer type
Utility
Competition
Direct award (no competition)
Contract type
Services
Winning supplier
Large company
Procurement method
Direct award
Main category
Services
Above threshold
Yes
Legal basis
UKPGA 2023/54
Notice status
Complete
Award status
Pending
Contract can be extended to
31 Mar 2030
Renewal
A 1 year extension may be utilised where required subject to agreement by both parties
Reserved / special regime
Utilities
Language
EN
Published
30 Oct 2026 10:02
OCID
ocds-h6vhtk-07944f
Notice ID
ocds-h6vhtk-07944f

Organisations on this notice

Pioneer House Pioneer Business Park, Ellesmere Port, CH65 1AD, United Kingdom
GB-COH 04222727

Key dates

Future Signature Date
7 Dec 2026 · Scheduled

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name UNITED UTILITIES WATER LIMITED
Party 1 › Address › Street Haweswater House, Lingley Green Avenue
Party 1 › Address › Town / city Great Sankey
Party 1 › Address › Postcode WA5 3LP
Party 1 › Address › Country GB
Party 1 › Address › Country United Kingdom
Party 1 › Address › Region (NUTS) UKD61
Party 1 › Contact › Email Commercialapprovalsboard@uuplc.co.uk
Party 1 › Role buyer
Party 1 › Classification › Description Private utility
Party 2 › Name ADVISERPLUS BUSINESS SOLUTIONS LIMITED
Party 2 › Address › Street Pioneer House Pioneer Business Park
Party 2 › Address › Town / city Ellesmere Port
Party 2 › Address › Postcode CH65 1AD
Party 2 › Address › Country GB
Party 2 › Address › Country United Kingdom
Party 2 › Address › Region (NUTS) UKD63
Party 2 › Contact › Email salessupport@adviserplus.com
Party 2 › Role supplier
Party 2 › Link http://www.adviserplus.com
Party 2 › Business size large
Party 2 › VCSEs No

Buyer

Name UNITED UTILITIES WATER LIMITED

Tender

Title PRO005175-Services-Contract-HR Advice & Case Management Services
Status complete
Procedure type direct
Procedure Direct award
Reason for this procedure The Authority considers that only Adviserplus can currently provide the fully integrated end-to-end HR case management and advisory service due to: • Established system integrations • Embedded operational processes • Business continuity requirements • Alignment with UU HR policies • The absence of a reasonable alternative solution that could be implemented without disproportionate technical and operational disruption.
Special regime utilities
Lot › Status complete
Document › Document type Conflict of interest
Document › Description Not published

Awards

Title PRO005175-Services-Contract-HR Advice & Case Management Services
Status pending
Value › Value incl. VAT £1,500,000
Value › Value £1,250,000
Value › Currency GBP
Category services
Above threshold Yes
Supplier › Name ADVISERPLUS BUSINESS SOLUTIONS LIMITED
Item › CPV › Description Human resources management consultancy services
Item › Delivery › Region (NUTS) UKD
Item › Delivery › Country GB
Item › Delivery › Country United Kingdom
Contract period › Start 1 Apr 2027
Contract period › End 31 Mar 2029
Contract period › Can be extended to 31 Mar 2030
Can be renewed Yes
Renewal › Description A 1 year extension may be utilised where required subject to agreement by both parties
Document › Document type Award notice
Document › Description Transparency notice on Find a Tender
Document › Link https://www.find-tender.service.gov.uk/Notice/103006-2026
Document › Published 30 Oct 2026
Milestone › Type Future signature date
Milestone › Due 7 Dec 2026
Milestone › Status scheduled
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