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ESNEFT3437 - Organisational Listening and Transformation Planning Programme

Published Today

30 Oct 2026

East Suffolk and North Essex NHS Foundation Trust

Primary CPV: 72000000 *
IT services: consulting, software development, Internet and support
Location: 🇬🇧 Essex Haven Gateway, East of England
Value: £41,600
Contract: 1 year Duration
29/10/2026 18/10/2027
Contract Types: 72 *IT services: consulting, software & supp...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

Colchester District General Hospital,Turner Road, COLCHESTER, CO4 5JL, United Kingdom · UKH34

Contact

contractmangement@esneft.nhs.uk

Award Criteria

Not specified

FULL DOCUMENTATION

Contract Signed (find-tender.service.gov.uk) · Contract Signed

Related tenders

East Suffolk and North Essex NHS Foundat...

All notices from this publisher

Same CPV code

72000000 *

All notices with this CPV code

Reference: ESNEFT3437

SOPHIA is a cloud-based governance and compliance platform that digitises, standardises and automates policies, guidelines, procedures and other governance documents. It enables organisations to manage, track and evidence compliance across teams and sites, with AI tools for flowchart creation, reporting and assurance - improving safety, consistency and regulatory readiness.

Awarded to

CARRADALE FUTURES HORIZON LIMITED

Full CPV breakdown

72000000 — IT services: consulting, software development, Internet and support (primary)

Notice details

Buyer type: Central government
Competition: Framework or DPS call-off (only suppliers already on the framework)
Contract type: Services
Winning supplier: SME
Procurement method: Below threshold - award under framework
Main category: Services
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Language: EN
Published: 30 Oct 2026 13:56
OCID: ocds-h6vhtk-0794b4
Notice ID: ESNEFT3437

Organisations on this notice

CARRADALE FUTURES HORIZON LIMITED

Supplier SME

Camburgh House, Canterbury, CT1 3DN, United Kingdom

transformation@carradalefutures.com

www.carradalefutures.com

GB-COH 13099555

Full notice record

65 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST
Party 1 › Address › Street	Colchester District General Hospital,Turner Road
Party 1 › Address › Town / city	COLCHESTER
Party 1 › Address › Postcode	CO4 5JL
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKH34
Party 1 › Contact › Email	contractmangement@esneft.nhs.uk
Party 1 › Role	buyer
Party 1 › Link	https://www.esneft.nhs.uk/
Party 1 › Classification › Description	Public authority - central government
Party 2 › Name	CARRADALE FUTURES HORIZON LIMITED
Party 2 › Address › Street	Camburgh House
Party 2 › Address › Town / city	Canterbury
Party 2 › Address › Postcode	CT1 3DN
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKJ44
Party 2 › Contact › Email	transformation@carradalefutures.com
Party 2 › Role	supplier
Party 2 › Link	http://www.carradalefutures.com
Party 2 › Business size	sme
Party 2 › VCSEs	No

Buyer

Name	EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST

Tender

Title	ESNEFT3437 - Organisational Listening and Transformation Planning Programme
Description	SOPHIA is a cloud-based governance and compliance platform that digitises, standardises and automates policies, guidelines, procedures and other governance documents. It enables organisations to manage, track and evidence compliance across teams and sites, with AI tools for flowchart creation, reporting and assurance - improving safety, consistency and regulatory readiness.
Status	complete
Procedure type	selective
Procedure	Below threshold - award under framework
Competitive	Yes
Lot › Status	complete

Awards

Status	active
Category	services
Supplier › Name	CARRADALE FUTURES HORIZON LIMITED
Item › CPV › Description	IT services: consulting, software development, Internet and support
Item › Delivery › Region (NUTS)	UK
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom

Contracts

Title	ESNEFT3437 - Organisational Listening and Transformation Planning Programme
Status	active
Contract period › Start	29 Oct 2026
Contract period › End	18 Oct 2027
Contract period › Can be extended to	18 Oct 2028
Can be renewed	Yes
Renewal › Description	CALL-OFF OPTIONAL EXTENSION PERIOD: Up to 1 year, 0 months, by mutual agreement
Value › Value incl. VAT	£49,920
Value › Value	£41,600
Value › Currency	GBP
Above threshold	No
Signed	29 Oct 2026
Document › Document 1 › Document type	Contract signed
Document › Document 1 › Link	https://www.find-tender.service.gov.uk/Notice/Attachment/A-24953
Document › Document 2 › Document type	Contract notice
Document › Document 2 › Description	Contract details notice on Find a Tender
Document › Document 2 › Link	https://www.find-tender.service.gov.uk/Notice/103241-2026
Document › Document 2 › Published	30 Oct 2026
Agreed Metrics › Agreed Metric 1 › Title	1. Deliverables Milestone Achievement
Agreed Metrics › Agreed Metric 1 › Description	KPI: 100% of contracted deliverables submitted by agreed timescales. Measure: Setup and sampling completed by end of Week 2. 40 interviews completed by end of Week 6. Board report, staff account and Power BI dashboard delivered by end of Week 10 (or agreed extension period). Target: ≥95% milestone achievement on time.
Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 2 › Title	2. Participant Engagement Rate
Agreed Metrics › Agreed Metric 2 › Description	KPI: Achievement of agreed participation levels across interviews and staff engagement activities. Measure: 40 leadership and management interviews completed. Staff-wide questions promoted and responses achieved from a representative cross-section of staff groups and sites. Target: 100% of scheduled interviews completed and minimum agreed response volume achieved.
Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months	6
Agreed Metrics › Agreed Metric 3 › Title	3. Quality and Satisfaction of Outputs
Agreed Metrics › Agreed Metric 3 › Description	KPI: Buyer satisfaction with reports, analysis and recommendations. Measure: Following submission of: Board Report Staff Account Power BI Dashboards
Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months	6

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