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Complete Services
Customer Relationship Management (CRM) Solution
Published 17 Jul 2026
17 Jul 2026
- Primary CPV
-
72263000 *
Software implementation services
- Location
- 🇬🇧 Edinburgh, City of, Scotland
- Value
- £181,400
- Contract
- Not specified
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
George IV Bridge, Edinburgh, EH1 1EW, United Kingdom · UKM75
Contact
Award Criteria
- Technical
- Price
Related tenders
National Library of Scotland
All notices from this publisher Same CPV code
72263000 *
All notices with this CPV code
Reference: 2025.26.065
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems.
It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
Awarded to
Full CPV breakdown
- 72263000 — Software implementation services (primary)
Notice details
- Buyer type
- Other public body · Recreation, culture and religion
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 12
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Covered by GPA
- Yes
- Language
- EN
- Published
- 17 Jul 2026 13:40
- OCID
- ocds-h6vhtk-0674d7
- Notice ID
- 2025.26.065
Competition
12
Bids received
12
Bids from SMEs
0
Foreign Bids From E U
1
Foreign Bids From Non E U
12
Electronic bids
Organisations on this notice
National Library of Scotland
Buyer, Central Purchasing Body
George IV Bridge, Edinburgh, EH1 1EW, United Kingdom
Rosa Mak
+44 1316233700
Supplier SME
5 High Street, Peebles, EH458AG, United Kingdom
+44 1315412159
Edinburgh Sheriff Court
Review Body
Edinburgh, United Kingdom
Lots (1)
Lot 1
For the first phase of the Library’s wider CRM programme, the Library is in the process of procuring a service provider to implement a
cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
The first phase focuses on the establishment of secure and governed...
· Cancelled
Full notice record
59 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Customer Relationship Management (CRM) Solution |
| Status | complete |
| CPV › Description | Software implementation services |
| Category | services |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Technical |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Description | 80 |
| Lot › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Award criteria › Criterion › Criterion 2 › Description | 20 |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › CPV › CPV 1 › Description | Software consultancy services |
| Item › CPV › CPV 2 › Description | Software development services |
| Item › CPV › CPV 3 › Description | Software support services |
| Item › CPV › CPV 4 › Description | Software-related services |
| Item › Delivery › Region (NUTS) | UKM75 |
| Item › Delivery Location › Description | 57 George IV Bridge, Edinburgh EH1 1EW |
| Procedure type | open |
| Procedure | Open procedure |
| Covered by | GPA |
Awards
| Status | active |
| Supplier › Name | Brightwire |
Organisations
| Party 1 › Name | National Library of Scotland |
| Party 1 › Identifier › Legal Name | National Library of Scotland |
| Party 1 › Address › Street | George IV Bridge |
| Party 1 › Address › Town / city | Edinburgh |
| Party 1 › Address › Region (NUTS) | UKM |
| Party 1 › Address › Postcode | EH1 1EW |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Rosa Mak |
| Party 1 › Contact › Telephone | +44 1316233700 |
| Party 1 › Contact › Email | rosa.mak@nls.uk |
| Party 1 › Role › Role 1 | buyer |
| Party 1 › Role › Role 2 | Central purchasing body |
| Party 1 › Link | http://www.nls.uk |
| Party 1 › Buyer profile | https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.a... |
| Party 1 › Classification › Classification 1 › Description | Body governed by public law |
| Party 1 › Classification › Classification 2 › Description | Recreation, culture and religion |
| Party 2 › Name | Brightwire |
| Party 2 › Identifier › Legal Name | Brightwire |
| Party 2 › Address › Street | 5 High Street |
| Party 2 › Address › Town / city | Peebles |
| Party 2 › Address › Region (NUTS) | UK |
| Party 2 › Address › Postcode | EH458AG |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Contact › Telephone | +44 1315412159 |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 3 › Name | Edinburgh Sheriff Court |
| Party 3 › Identifier › Legal Name | Edinburgh Sheriff Court |
| Party 3 › Address › Town / city | Edinburgh |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | National Library of Scotland |
Contracts
| Status | active |
| Value › Value | £181,400 |
| Value › Currency | GBP |
| Signed | 16 Jul 2026 |
Links
| Href | https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-00... |