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AWARD
Complete
System Integrator for Customer Experience Platform
Published 16 Jul 2026
16 Jul 2026
- Primary CPV
-
72200000 *
Software programming and consultancy services
- Location
- 🇬🇧 West Midlands
- Value
- £4,450,000
- Contract
-
1 year Duration
13/07/2026 30/06/2027
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Chamber Court, Castle Street, Worcester, WR1 3ZQ, United Kingdom · UKG
Contact
Award Criteria
Not specified
Related tenders
SANCTUARY HOUSING ASSOCIATION
All notices from this publisher Same CPV code
72200000 *
All notices with this CPV code
Reference: ocds-h6vhtk-06bb23
The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.
Full CPV breakdown
- 72200000 — Software programming and consultancy services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Direct award
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 16 Jul 2026 13:17
- OCID
- ocds-h6vhtk-06bb23
- Notice ID
- ocds-h6vhtk-06bb23
Organisations on this notice
Supplier Large
83 Baker Street, London, W1U 6AG, United Kingdom
GB-COH OC414273
Full notice record
54 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | SANCTUARY HOUSING ASSOCIATION |
| Party 1 › Address › Street | Chamber Court, Castle Street |
| Party 1 › Address › Town / city | Worcester |
| Party 1 › Address › Postcode | WR1 3ZQ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKG12 |
| Party 1 › Contact › Email | group.procurement@sanctuary.co.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.sanctuary.co.uk |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | DELAWARE DIGITAL LLP |
| Party 2 › Address › Street | 83 Baker Street |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | W1U 6AG |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI32 |
| Party 2 › Contact › Email | dlw-uk-enquiries@delaware.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.delaware.co.uk/ |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | SANCTUARY HOUSING ASSOCIATION |
Tender
| Title | System Integrator for Customer Experience Platform |
| Status | complete |
| Procedure type | direct |
| Procedure | Direct award |
| Reason for this procedure | Failure of competitive award procedure. A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. No bids were received by the submission deadline, following the end of the clarification period |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | DELAWARE DIGITAL LLP |
| Item › CPV › Description | Software programming and consultancy services |
| Item › Delivery › Region (NUTS) | UKG |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 13 Jul 2026 |
| Contract period › End | 30 Jun 2027 |
| Value › Value incl. VAT | £5,340,000 |
| Value › Value | £4,450,000 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 13 Jul 2026 |
| No Agreed Metrics Rationale | As this is a project, contract performance will be measured by project milestone delivery and testing & acceptance. |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/067256-2026 |
| Document › Published | 16 Jul 2026 |