Back to search
Find a Tender
AWARD
Complete
The Provision of Call Centre Support Services (UoB) 2026
Published 19 Jun 2026
19 Jun 2026
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 Luton, East of England
- Value
- £137,580
- Contract
-
3 years Duration
17/08/2026 16/08/2029
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
University Square, Luton, LU1 3JU, United Kingdom · UKH21
Contact
Award Criteria
Not specified
Related tenders
University of Bedfordshire
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: ocds-h6vhtk-068349
The Provision of Call Centre Support Services for the University of Bedfordshire 2026
Awarded to
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Other public body
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 5
- Winning supplier
- Large company
- Procurement method
- Below threshold - open competition
- Main category
- Services
- Above threshold
- No
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Award date
- 18 Jun 2026
- Language
- EN
- Published
- 19 Jun 2026 14:27
- OCID
- ocds-h6vhtk-068349
- Notice ID
- ocds-h6vhtk-068349
Competition
5
Bids received
5
Bids considered at final stage
5
SME bids at final stage
5
VCSE bids at final stage
Organisations on this notice
Supplier Large
3rd Floor Tyne House, 26 Side, Newcastle Upon Tyne, NE1 3JA, United Kingdom
GB-COH 04227565
Key dates
- Future Signature Date
- 24 Jul 2026 · Scheduled
Full notice record
47 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | University of Bedfordshire |
| Party 1 › Address › Street | University Square |
| Party 1 › Address › Town / city | Luton |
| Party 1 › Address › Postcode | LU1 3JU |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKH21 |
| Party 1 › Contact › Email | Procurement@beds.ac.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.beds.ac.uk/ |
| Party 1 › Classification › Description | Public undertaking |
| Party 2 › Name | Echo-U Limited |
| Party 2 › Address › Street | 3rd Floor Tyne House, 26 Side |
| Party 2 › Address › Town / city | Newcastle Upon Tyne |
| Party 2 › Address › Postcode | NE1 3JA |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKC22 |
| Party 2 › Contact › Email | diana.bourke@echo-u.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | University of Bedfordshire |
Tender
| Title | The Provision of Call Centre Support Services (UoB) 2026 |
| Description | The Provision of Call Centre Support Services for the University of Bedfordshire 2026 |
| Status | complete |
| Procedure type | open |
| Procedure | Below threshold - open competition |
| Lot › Status | complete |
Awards
| Status | active |
| Date | 18 Jun 2026 |
| Value › Value incl. VAT | £165,096.48 |
| Value › Value | £137,580.40 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | No |
| Supplier › Name | Echo-U Limited |
| Item › CPV › Description | Call centre |
| Contract period › Start | 17 Aug 2026 |
| Contract period › End | 16 Aug 2029 |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/058140-2026 |
| Document › Published | 19 Jun 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 24 Jul 2026 |
| Milestone › Status | scheduled |