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YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO

Published 15 Jun 2026

15 Jun 2026

Yorkshire Purchasing Organisation

Primary CPV: 72212445 *
Customer Relation Management software development services
Location: 🇬🇧 Wakefield, Yorkshire & the Humber
Value: £4,000,000
Contract: 5 years Duration
16/05/2026 15/05/2031
Contract Types: 72 *IT services: consulting, software & supp...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

41 Industrial Park, Wakefield, WF2 0XE, United Kingdom · UKE45

Contact

The Contracts Team

contracts@ypo.co.uk

Award Criteria

Not specified

FULL DOCUMENTATION

Related tenders

Yorkshire Purchasing Organisation

All notices from this publisher

Same CPV code

72212445 *

All notices with this CPV code

Reference: 001253

YPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. Estimated Contract Value: The Contract has an estimated value of between £3,563,082 - £4,800,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no guarantee of any business.

Full CPV breakdown

72212445 — Customer Relation Management software development services (primary)

Notice details

Buyer type: Local authority
Competition: Restricted / competitive (suppliers are shortlisted first)
Contract type: Services
Winning supplier: SME
Procurement method: Competitive flexible procedure
Main category: Services
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Language: EN
Published: 15 Jun 2026 16:03
OCID: ocds-h6vhtk-04ed37
Notice ID: 001253

Organisations on this notice

ZIIPLINE LTD

Supplier SME

222 Bishopsgate, London, EC2M 4QD, United Kingdom

procurement@ziipline.com

ziipline.com/

GB-COH 15002412

Full notice record

62 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Yorkshire Purchasing Organisation
Party 1 › Address › Street	41 Industrial Park
Party 1 › Address › Town / city	Wakefield
Party 1 › Address › Postcode	WF2 0XE
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKE45
Party 1 › Contact › Name	The Contracts Team
Party 1 › Contact › Email	contracts@ypo.co.uk
Party 1 › Role	buyer
Party 1 › Link	https://www.ypo.co.uk/
Party 1 › Classification › Description	Public authority - sub-central government
Party 2 › Name	ZIIPLINE LTD
Party 2 › Address › Street	222 Bishopsgate
Party 2 › Address › Town / city	London
Party 2 › Address › Postcode	EC2M 4QD
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKI31
Party 2 › Contact › Email	procurement@ziipline.com
Party 2 › Role	supplier
Party 2 › Link	https://ziipline.com/
Party 2 › Business size	sme
Party 2 › VCSEs	No
Party 2 › Public service mission organisation	No
Party 2 › Sheltered workshop	No

Buyer

Name	Yorkshire Purchasing Organisation

Tender

Title	YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO
Description	YPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. Estimated Contract Value: The Contract has an estimated value of between £3,563,082 - £4,800,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no guarantee of any business.
Status	complete
Procedure type	selective
Procedure	Competitive flexible procedure
Lot › Status	complete
Document › Document type	Conflict of interest
Document › Description	Not published

Awards

Status	active
Category	services
Additional Procurement Categories	goods
Supplier › Name	ZIIPLINE LTD
Item › CPV › Description	Customer Relation Management software development services
Item › Delivery › Region (NUTS)	UKE45
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom

Contracts

Title	Lot 1 - Single CRM Solution for YPO
Status	active
Contract period › Start	16 May 2026
Contract period › End	15 May 2031
Contract period › Can be extended to	15 May 2036
Can be renewed	Yes
Renewal › Description	The Contract will cover the period from 16th May 2026 to 15th May 2031 with two options to extend for an additional 36 months and 24 months. The first decision to extend the Contract period will be taken by the end of February 2030 and will be dependent on satisfactory completion of all aspects of the Contract to date, the current market conditions for and YPO's internal contracting structures. The maximum Contract period will therefore be 10 years, from 16th May 2026 to 15th May 2036 (subject to an annual review, incorporating price re-establishment and KPI performance).
Has options	Yes
Options › Description	Any resulting Contract shall be deemed to cover any item that can be supplied by the successful Tenderer over the life of the Contract within the scope of CRM Solutions.
Value › Value incl. VAT	£4,800,000
Value › Value	£4,000,000
Value › Currency	GBP
Above threshold	Yes
Signed	15 May 2026
No Agreed Metrics Rationale	Contract is not over £5 million including VAT
Document › Document type	Contract notice
Document › Description	Contract details notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/056313-2026
Document › Published	15 Jun 2026

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