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AWARD
Complete
Out of Hours Telephone Answering Service
Published 9 Jun 2026
9 Jun 2026
- Primary CPV
-
64214200 *
Telephone switchboard services
- Location
- 🇬🇧 East Anglia, East of England
- Value
- No value specified
- Contract
-
2 years Duration
30/09/2026 29/09/2028
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Norwich City Football Club, South Stand, Carrow Road, Norwich, NR1 1HU, United Kingdom · UKH1
Contact
Award Criteria
Not specified
Related tenders
Broadland Housing Association Limited
All notices from this publisher Same CPV code
64214200 *
All notices with this CPV code
Reference: 26-002
Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives.
Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier.
Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.
Awarded to
Full CPV breakdown
- 64214200 — Telephone switchboard services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 7
- Winning supplier
- Large company
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- No
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Award date
- 9 Jun 2026
- Contract can be extended to
- 29 Sep 2030
- Renewal
- An optional two year extension option (at the sole direction of Broadland and Orwell).
- Language
- EN
- Published
- 09 Jun 2026 12:49
- OCID
- ocds-h6vhtk-067a65
- Notice ID
- 26-002
Competition
7
Bids received
7
Bids considered at final stage
5
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Norse Group Services Limited
Supplier Large
280 Fifers Lane, Norwich, NR6 6EQ, United Kingdom
Andrew Cogman
01603894386
GB-COH 09094748
Key dates
- Future Signature Date
- 1 Sep 2026 · Scheduled
Full notice record
68 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Broadland Housing Association Limited |
| Party 1 › Address › Street | Norwich City Football Club, South Stand, Carrow Road |
| Party 1 › Address › Town / city | Norwich |
| Party 1 › Address › Postcode | NR1 1HU |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKH15 |
| Party 1 › Contact › Email | procurement@broadlandgroup.org |
| Party 1 › Contact › Telephone | 01603 750261 |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | Orwell Housing Association Limited |
| Party 2 › Address › Street | Crane Hill, 325 London Road |
| Party 2 › Address › Town / city | Ipswich |
| Party 2 › Address › Postcode | IP2 0BE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKH14 |
| Party 2 › Contact › Name | Claire Kent |
| Party 2 › Contact › Email | procurement@orwell-housing.co.uk |
| Party 2 › Role | buyer |
| Party 2 › Classification › Description | Public authority - sub-central government |
| Party 3 › Name | Norse Group Services Limited |
| Party 3 › Address › Street | 280 Fifers Lane |
| Party 3 › Address › Town / city | Norwich |
| Party 3 › Address › Postcode | NR6 6EQ |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKH15 |
| Party 3 › Contact › Name | Andrew Cogman |
| Party 3 › Contact › Email | bids@ncsgrp.co.uk |
| Party 3 › Contact › Telephone | 01603894386 |
| Party 3 › Role | supplier |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
Buyer
| Name | Broadland Housing Association Limited |
Tender
| Title | Out of Hours Telephone Answering Service |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Lot › Status | complete |
Awards
| Title | 26-002 - Out of Hours Telephone Answering Service |
| Status | active |
| Date | 9 Jun 2026 |
| Value › Value incl. VAT | £180,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | No |
| Supplier › Name | Norse Group Services Limited |
| Item › CPV › CPV 1 › Description | Telephone switchboard services |
| Item › CPV › CPV 2 › Description | Telephone-answering services |
| Item › CPV › CPV 3 › Description | Call centre |
| Item › Delivery › Region (NUTS) | UKH1 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Contract period › Start | 30 Sep 2026 |
| Contract period › End | 29 Sep 2028 |
| Contract period › Can be extended to | 29 Sep 2030 |
| Can be renewed | Yes |
| Renewal › Description | An optional two year extension option (at the sole direction of Broadland and Orwell). |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/054265-2026 |
| Document › Published | 9 Jun 2026 |
| Assessment Summaries Date Sent | 9 Jun 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 1 Sep 2026 |
| Milestone › Status | scheduled |