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Planning Services
Habeinteg Housing Association - Telephony Solution
Published 15 May 2026
15 May 2026
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 Yorkshire & the Humber
- Value
- No value specified
- Contract
-
4 years Duration
01/10/2026 30/09/2030
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Chapman House, Unit 1, Adwalton Business Park, Bradford, BD11 1DR, United Kingdom · UKE
Contact
Award Criteria
Not specified
Related tenders
Habinteg Housing Association Limited
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: HHA.DT.TS.26.06
Currently, our internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, our external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution.
Indicative user volumes are as follows: approximately 139 internal staff users (Teams Voice) who work across the UK and 8 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Buyer type
- Local authority
- Contract type
- Services
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Planning
- Language
- EN
- Published
- 15 May 2026 13:26
- OCID
- ocds-h6vhtk-069a02
- Notice ID
- HHA.DT.TS.26.06
Organisations on this notice
SHARED SERVICES FOR HOUSING LIMITED
Procuring Entity, Process Contact Point
230 Blackfriars Road, London, SE1 8NW, United Kingdom
Andrea Djordjevic
GB-COH 16356505
Full notice record
44 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Habinteg Housing Association Limited |
| Party 1 › Address › Street | Chapman House, Unit 1, Adwalton Business Park |
| Party 1 › Address › Town / city | Bradford |
| Party 1 › Address › Postcode | BD11 1DR |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKE42 |
| Party 1 › Contact › Email | procurement@ssfh.org.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.habinteg.org.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | SHARED SERVICES FOR HOUSING LIMITED |
| Party 2 › Address › Street | 230 Blackfriars Road |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | SE1 8NW |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI44 |
| Party 2 › Contact › Name | Andrea Djordjevic |
| Party 2 › Contact › Email | procurement@ssfh.org.uk |
| Party 2 › Role › Role 1 | Procuring entity |
| Party 2 › Role › Role 2 | Process contact point |
| Party 2 › Role Details | Tendering Procedure is being managed by Shared Services for Housing Ltd (SSfH) on behalf of Habinteg HA |
Buyer
| Name | Habinteg Housing Association Limited |
Planning
| Milestone › Type | engagement |
| Milestone › Description | Please see the documents on Procontract opportunity https://procontract.due-north.com DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution |
| Milestone › Due | 5 Jun 2026 |
| Milestone › Status | scheduled |
| Document › Document type | Market engagement notice |
| Document › Description | Preliminary market engagement notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/044912-2026 |
| Document › Published | 15 May 2026 |
Tender
| Title | Habeinteg Housing Association - Telephony Solution |
| Item › CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Delivery › Region (NUTS) | UKE |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Category | services |
| Above threshold | Yes |
| Lot › Suitable for › SMEs | Yes |
| Lot › Contract period › Start | 1 Oct 2026 |
| Lot › Contract period › End | 30 Sep 2030 |
| Lot › Status | planning |
| Status | planning |