Provision of Translation Software

NHS Wales Shared Services Partnership (NWSSP) Translation Services department sought to renew their Translation Software agreement. The department translates currently approximately 12+ million words annually for NWSSP and other NHS Wales organisations. The Translation Team is seeking to award a cloud-based translation management system compatible with NHS Wales IT infrastructure. The system must support an administrator account, multiple project manager and linguist accounts, and enable seamless collaboration among in-house translators, sub-contractors, and bank translators working from various locations.Procurement Services undertook an Open Tender Procedure, with the tender going live on 10 October 2026 via the eTender Wales portal. All relevant notices were issued to Sell2Wales in accordance with the Procurement Act 2023. Due to the complexity of the procurement and the specialist nature of Welsh Translation Services, it was deemed appropriate to keep the tender open for 31 days rather than the minimum 25 days. Following the evaluation, Phrase was identified as the recommended supplier. This notice is to notify the market that NWSSP have award this contract to Phrase.