FINANCE - Finance and Accounting P2P System & Service

The contract covers the provision of integrated financial and administrative services to support the Customer’s operational finance functions. The Contractor shall deliver end-to-end transactional processing, accounting, reporting, and system support services, as detailed below. The Contractor is responsible for the delivery of the following core service components: Purchase to Pay (P2P): Provision of a fully managed Purchase to Pay service, including purchase order generation and dispatch, invoice processing, payment administration, and supplier account management. The service includes electronic receipting of goods and services, invoice scanning, digital storage and archiving, and workflow-based invoice authorisation. A central helpdesk will be available to resolve Accounts Payable queries. Order to Cash (O2C): Provision of Order to Cash services, including the creation of sales orders, issuance of invoices and credit notes, and the receipt and allocation of customer payments. The Contractor will also provide debt management services in accordance with its established policy. Accounting to Reporting – General Ledger: Maintenance of accounting records up to trial balance, including month-end close activities in accordance with an agreed accounting timetable. The Contractor will perform balance sheet reconciliations where delegated, with reconciliation processes documented and agreed within 30 days of contract commencement. A standard interface gateway into the Contractor’s general ledger system will be provided. Accounting to Reporting – Reporting: Provision of financial reporting tools enabling the Customer to produce management reports from underlying accounting data. Reporting will follow agreed monthly and annual timetables and include access to a standard reporting library, budget comparison functionality, and transaction monitoring reports. VAT Services: Management of VAT processes, including review of VAT treatment on transactions (including charitable purchases where applicable) and preparation of VAT returns. System Administration: Provision of a central IT helpdesk to support system users. Support will be available between 08:00 and 18:00, Monday to Friday (excluding public holidays). System availability outside these hours is not guaranteed due to maintenance requirements; reasonable notice of downtime will be provided where practicable.