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AWARD
Complete Services
Future Contact Solution
Published 17 Jun 2026
17 Jun 2026
Closed 27 Feb 2026
- Primary CPV
-
72000000 *
IT services: consulting, software development, Internet and support
- Location
- 🇬🇧 Swansea, Wales
- Value
- £6,000,000
- Contract
-
3 years Duration
15/06/2027 14/06/2030
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Yes
Publisher Address
Pheonix Way, Swansea, SA7 9QF, GB · UKL18
Contact
Kay Hogben
Award Criteria
Not specified
Related tenders
HM Land Registry
All notices from this publisher Same CPV code
72000000 *
All notices with this CPV code
Reference: CF-0012500D1t000000oonVEAQ
Contact Centre Technology. Inbound and outbound contact centre delivery and management including ongoing support and maintenance
Awarded to
Full CPV breakdown
- 72000000 — IT services: consulting, software development, Internet and support (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Minimum value
- £2,361,950
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 8 Jun 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 17 Jun 2026 14:56
- Deadline
- 27 Feb 2026 12:00
- OCID
- ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a
- Notice ID
- CF-0012500D1t000000oonVEAQ
Organisations on this notice
Route 101 Limited
Supplier
The Conifers, Filton Road, Hambrook,
Bristol BS16 1QG
Full notice record
49 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Future Contact Solution |
| Description | Contact Centre Technology. Inbound and outbound contact centre delivery and management including ongoing support and maintenance |
| Status | complete |
| CPV › Description | IT services: consulting, software development, Internet and support |
| Item › Delivery › Delivery 1 › Postcode | SA7 9QF |
| Item › Delivery › Delivery 2 › Country | British Oversea Territories |
| Item › Delivery › Delivery 3 › Country | Channel Islands |
| Item › Delivery › Delivery 4 › Country | Europe |
| Item › Delivery › Delivery 5 › Country | Isle of Man |
| Item › Delivery › Delivery 6 › Country | Rest of the World |
| Item › Delivery › Delivery 7 › Country | United Kingdom |
| Minimum value › Value | £2,361,949.53 |
| Minimum value › Currency | GBP |
| Value › Value | £6,000,000 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 27 Feb 2026 |
| Contract period › Start | 15 Jun 2027 |
| Contract period › End | 14 Jun 2030 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | HM Land Registry |
| Party 1 › Identifier › Legal Name | HM Land Registry |
| Party 1 › Address › Street | Pheonix Way |
| Party 1 › Address › Town / city | Swansea |
| Party 1 › Address › Postcode | SA7 9QF |
| Party 1 › Address › Country | GB |
| Party 1 › Contact › Name | Kay Hogben |
| Party 1 › Contact › Email | kay.hogben@landregistry.gov.uk |
| Party 1 › Role | buyer |
| Party 2 › Name | Route 101 Limited |
| Party 2 › Identifier › Legal Name | Route 101 Limited |
| Party 2 › Address › Street | The Conifers, Filton Road, Hambrook, Bristol BS16 1QG |
| Party 2 › Role | supplier |
Buyer
| Name | HM Land Registry |
Awards
| Status | active |
| Date | 8 Jun 2026 |
| Published | 17 Jun 2026 |
| Value › Value | £2,361,949.53 |
| Value › Currency | GBP |
| Supplier › Name | Route 101 Limited |
| Contract period › Start | 15 Jun 2027 |
| Contract period › End | 14 Jun 2030 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-8... |
| Document › Published | 17 Jun 2026 |