Housing 21 - Call Monitoring

Buyer: HOUSING 21

Deadline

31 Oct 2025, 00:00

Region

South East

Value

£14,000,000

Type

services

SME fit

Yes

Duration

Nov 2025 – Oct 2035

Description

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Awarded to

Appello Careline Limited £14,000,000

CPV codes

79512000 — Call centre

Quick actions

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Key details

CPV category: Call centre (79512000)
Procurement method: Restricted procedure
Published: 09 Jun 2026 15:50
VCSE suitable: No

Reference

OCID: ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd
Notice ID: BIP1021875714
In our database since: 17 Aug 2026