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Find a Tender
AWARD
Complete
EOL AI Customer Chat Bot
Published 5 Feb 2026
5 Feb 2026
- Primary CPV
-
48481000 *
Sales or marketing software package
- Location
- 🇬🇧 Hackney and Newham, London
- Value
- £168,990
- Contract
-
5 months Duration
17/11/2025 30/04/2026
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
1 Redman Place, London, E20 1JQ, United Kingdom · UKI41
Contact
Aung Thein
Award Criteria
Not specified
- Contract Signed (find-tender.service.gov.uk) · Contract Signed
Related tenders
British Council
All notices from this publisher Same CPV code
48481000 *
All notices with this CPV code
Reference: 2025/S 000-033868
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Awarded to
Full CPV breakdown
- 48481000 — Sales or marketing software package (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Goods
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Goods
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 05 Feb 2026 17:02
- OCID
- ocds-h6vhtk-055069
- Notice ID
- 2025/S 000-033868
Organisations on this notice
AWTG Limited
Supplier SME
Full notice record
55 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | British Council |
| Party 1 › Address › Street | 1 Redman Place |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E20 1JQ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI41 |
| Party 1 › Contact › Name | Aung Thein |
| Party 1 › Contact › Email | Aung.Thein@britishcouncil.org |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.britishcouncil.org |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | AWTG Limited |
| Party 2 › Address › Street | 8 Canham Mews, Canham Road |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | W3 7SR |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI73 |
| Party 2 › Contact › Email | info@awtg.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | British Council |
Tender
| Title | EOL AI Customer Chat Bot |
| Description | British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website. |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Lot › Status | complete |
Awards
| Status | active |
| Category | goods |
| Supplier › Name | AWTG Limited |
| Item › CPV › Description | Sales or marketing software package |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Title | Terms of Service |
| Status | active |
| Contract period › Start | 17 Nov 2025 |
| Contract period › End | 30 Apr 2026 |
| Contract period › Can be extended to | 30 Apr 2030 |
| Can be renewed | Yes |
| Renewal › Description | The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each. |
| Value › Value incl. VAT | £202,788 |
| Value › Value | £168,990 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 7 Nov 2025 |
| Document › Document 1 › Document type | Contract signed |
| Document › Document 1 › Link | https://www.find-tender.service.gov.uk/Notice/Attachment/A-7668 |
| Document › Document 2 › Document type | Contract notice |
| Document › Document 2 › Description | Contract details notice on Find a Tender |
| Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/010713-2026 |
| Document › Document 2 › Published | 5 Feb 2026 |