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CCaaS implementation services
Buyer: INCOMMUNITIES LIMITED
Deadline
31 Mar 2026, 12:00
Region
Not specified
Value
£75,000
Type
services
SME fit
No
Duration
Apr 2026 – Mar 2029
Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Awarded to
CPV codes
- 72590000 — Computer-related professional services
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Key details
- CPV category
- Computer-related professional services (72590000)
- Procurement method
- Call-off from a framework agreement
- Published
- 28 May 2026 14:32
- VCSE suitable
- No
Reference
- OCID
- ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473
- Notice ID
- IC205-160601624077627
- In our database since
- 17 Aug 2026