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TENDER
Active Services
Out of Hours Call-Handling Services
Published 14 Nov 2025
14 Nov 2025
Closed 16 Dec 2025
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 Durham County, North East
- Value
- £250,000
- Contract
-
3 years Duration
01/04/2026 31/03/2029
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Coast House, Spectrum 4, Spectrum Business Park, Seaham, SR7 7TT, United Kingdom · UKC14
Contact
Naomi Noble
Award Criteria
- Simple description
- Bidding Documents (in-tendhost.co.uk) · Bidding Documents
Related tenders
BELIEVE HOUSING LIMITED
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: believe-2024 315
Out of Hours Call-Handling Services - to access the documentation please visit believe housing's e-tendering portal inTend at
https://in-tendhost.co.uk/believehousing/aspx/Home
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Active
- Renewal
- Up to 12 months on up to 2 occasions
- Submission method
- Submissions must be received via https://in-tendhost.co.uk/believehousing/aspx/Home
- Enquiries close
- 9 Dec 2025
- Award decision expected
- 15 Jan 2026
- Language
- EN
- Published
- 14 Nov 2025 12:10
- Deadline
- 16 Dec 2025 12:00
- OCID
- ocds-h6vhtk-058ebe
- Notice ID
- believe-2024 315
Full notice record
56 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Name | BELIEVE HOUSING LIMITED |
| Address › Street | Coast House, Spectrum 4, Spectrum Business Park |
| Address › Town / city | Seaham |
| Address › Postcode | SR7 7TT |
| Address › Country | GB |
| Address › Country | United Kingdom |
| Address › Region (NUTS) | UKC14 |
| Contact › Name | Naomi Noble |
| Contact › Email | procurement@believehousing.co.uk |
| Role | buyer |
| Link | https://in-tendhost.co.uk/believehousing/aspx/Home |
| Classification › Description | Public authority - sub-central government |
Buyer
| Name | BELIEVE HOUSING LIMITED |
Tender
| Title | Out of Hours Call-Handling Services |
| Description | Out of Hours Call-Handling Services - to access the documentation please visit believe housing's e-tendering portal inTend at https://in-tendhost.co.uk/believehousing/aspx/Home |
| Status | active |
| Item › CPV › Description | Call centre |
| Item › Delivery › Region (NUTS) | UKC14 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Value › Value incl. VAT | £300,000 |
| Value › Value | £250,000 |
| Value › Currency | GBP |
| Procedure type | open |
| Procedure | Open procedure |
| Category | services |
| Above threshold | Yes |
| How to submit | Submissions must be received via https://in-tendhost.co.uk/believehousing/aspx/Home |
| Submission Terms › Electronic submission | allowed |
| Submission Terms › Languages | en |
| Bidding period › End | 16 Dec 2025 |
| Questions period › End | 9 Dec 2025 |
| Award decision period › End | 15 Jan 2026 |
| Lot › Status | active |
| Lot › Value › Value incl. VAT | £300,000 |
| Lot › Value › Value | £250,000 |
| Lot › Value › Currency | AED |
| Lot › Award criteria › Weighting Description | Please refer to tender documents for full details of award criteria |
| Lot › Award criteria › Criterion › Type | price |
| Lot › Award criteria › Criterion › Name | Simple description |
| Lot › Award criteria › Criterion › Description | Please refer to tender documents for full details of award criteria |
| Lot › Contract period › Start | 1 Apr 2026 |
| Lot › Contract period › End | 31 Mar 2029 |
| Lot › Contract period › Can be extended to | 31 Mar 2031 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | Up to 12 months on up to 2 occasions |
| Document › Document 1 › Document type | Bidding documents |
| Document › Document 1 › Link | https://in-tendhost.co.uk/believehousing/aspx/Home |
| Document › Document 2 › Document type | Conflict of interest |
| Document › Document 2 › Description | Not published |
| Document › Document 3 › Document type | Tender notice |
| Document › Document 3 › Description | Tender notice on Find a Tender |
| Document › Document 3 › Link | https://www.find-tender.service.gov.uk/Notice/073933-2025 |
| Document › Document 3 › Published | 14 Nov 2025 |
| Has Recurrence | Yes |
| Recurrence › Dates › Start | 1 Jun 2028 |