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AWARD
Complete
IT Help Desk Outsourcing
Published 11 Nov 2025
11 Nov 2025
- Primary CPV
-
72253100 *
Helpdesk services
- Location
- 🇬🇧 Tower Hamlets, London
- Value
- £145,385
- Contract
-
1 year Duration
01/10/2025 30/09/2026
- Contract Types
-
72 *IT services: consulting, software & supp...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
25 Cabot Square, London, E14 4QZ, United Kingdom · UKI42
Contact
Award Criteria
Not specified
Related tenders
Office of Rail and Road
All notices from this publisher Same CPV code
72253100 *
All notices with this CPV code
Reference: ORR CT 25-49
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Awarded to
Full CPV breakdown
- 72253100 — Helpdesk services (primary)
Notice details
- Buyer type
- Central government
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - unknown
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 11 Nov 2025 12:36
- OCID
- ocds-h6vhtk-05de9f
- Notice ID
- ORR CT 25-49
Organisations on this notice
Supplier SME
Granite One Hundred, Stafford, ST18 9AA, United Kingdom
GB-COH 02658501
Full notice record
50 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Office of Rail and Road |
| Party 1 › Address › Street | 25 Cabot Square |
| Party 1 › Address › Town / city | London |
| Party 1 › Address › Postcode | E14 4QZ |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKI42 |
| Party 1 › Contact › Email | procurementteam@orr.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | Stone Technologies Limited |
| Party 2 › Address › Street | Granite One Hundred |
| Party 2 › Address › Town / city | Stafford |
| Party 2 › Address › Postcode | ST18 9AA |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKG24 |
| Party 2 › Contact › Email | Richard.hadland@convergtp.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | Office of Rail and Road |
Tender
| Title | IT Help Desk Outsourcing |
| Description | Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available. |
| Status | complete |
| Procedure | Below threshold - unknown |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | Stone Technologies Limited |
| Item › CPV › Description | Helpdesk services |
| Item › Delivery › Region (NUTS) | UK |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Title | IT Help Desk Outsourcing |
| Status | active |
| Contract period › Start | 1 Oct 2025 |
| Contract period › End | 30 Sep 2026 |
| Contract period › Can be extended to | 30 Sep 2029 |
| Can be renewed | Yes |
| Renewal › Description | The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months' written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations. |
| Value › Value incl. VAT | £174,462 |
| Value › Value | £145,385 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 18 Sep 2025 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/072768-2025 |
| Document › Published | 11 Nov 2025 |