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Healthwatch Norfolk

Published 22 Aug 2025

22 Aug 2025

Norfolk County Council

Primary CPV: 85323000 *
Community health services
Location: 🇬🇧 Norwich and East Norfolk, East of England
Value: No value specified
Contract: 2 years Duration
01/10/2025 30/09/2027
Contract Types: 85 *Health & social work services
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom · UKH15

Contact

sourcingteam@norfolk.gov.uk

Award Criteria

Not specified

FULL DOCUMENTATION

Related tenders

Norfolk County Council

All notices from this publisher

Same CPV code

85323000 *

All notices with this CPV code

Reference: NCCT43080

The Council has purchased healthwatch services that will place particular emphasis on reaching out to marginalised and vulnerable groups who might face additional challenges in accessing health and social care services. The provider will work with Local Authority to engage with a wide range of communities, including those who are often marginalised or vulnerable. To do this effectively, develop targeted engagement strategies that are tailored to the specific needs and characteristics of different groups.

Awarded to

HEALTHWATCH NORFOLK

Full CPV breakdown

85323000 — Community health services (primary)

Notice details

Buyer type: Local authority
Competition: Open competition (any supplier can bid)
Contract type: Services
Winning supplier: SME
Procurement method: Open procedure
Main category: Services
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Covered by GPA: Yes
Language: EN
Published: 22 Aug 2025 11:17
OCID: ocds-h6vhtk-054dc3
Notice ID: NCCT43080

Organisations on this notice

HEALTHWATCH NORFOLK

Supplier SME VCSE

Suite 6 The Old Dairy Elm Farm, Wymondham, NR18 0SW, United Kingdom

enquiries@healthwatchnorfolk.co.uk

healthwatchnorfolk.co.uk/

GB-COH 08366440

Full notice record

74 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Norfolk County Council
Party 1 › Address › Street	County Hall, Martineau Lane
Party 1 › Address › Town / city	Norwich
Party 1 › Address › Postcode	NR1 2DH
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKH15
Party 1 › Contact › Email	sourcingteam@norfolk.gov.uk
Party 1 › Role	buyer
Party 1 › Classification › Description	Public authority - sub-central government
Party 2 › Name	HEALTHWATCH NORFOLK
Party 2 › Address › Street	Suite 6 The Old Dairy Elm Farm
Party 2 › Address › Town / city	Wymondham
Party 2 › Address › Postcode	NR18 0SW
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKH17
Party 2 › Contact › Email	enquiries@healthwatchnorfolk.co.uk
Party 2 › Role	supplier
Party 2 › Link	https://healthwatchnorfolk.co.uk/
Party 2 › Business size	sme
Party 2 › VCSEs	Yes
Party 2 › Public service mission organisation	No
Party 2 › Sheltered workshop	No

Buyer

Name	Norfolk County Council

Tender

Title	Healthwatch Norfolk
Description	The Council has purchased healthwatch services that will place particular emphasis on reaching out to marginalised and vulnerable groups who might face additional challenges in accessing health and social care services. The provider will work with Local Authority to engage with a wide range of communities, including those who are often marginalised or vulnerable. To do this effectively, develop targeted engagement strategies that are tailored to the specific needs and characteristics of different groups.
Status	complete
Procedure type	open
Procedure	Open procedure
Covered by	GPA
Lot › Status	complete
Document › Document type	Conflict of interest
Document › Description	Not published

Awards

Status	active
Category	services
Supplier › Name	HEALTHWATCH NORFOLK
Item › CPV › Description	Community health services
Item › Delivery › Delivery 1 › Region (NUTS)	UKH15
Item › Delivery › Delivery 1 › Country	GB
Item › Delivery › Delivery 1 › Country	United Kingdom
Item › Delivery › Delivery 2 › Region (NUTS)	UKH16
Item › Delivery › Delivery 2 › Country	GB
Item › Delivery › Delivery 2 › Country	United Kingdom
Item › Delivery › Delivery 3 › Region (NUTS)	UKH17
Item › Delivery › Delivery 3 › Country	GB
Item › Delivery › Delivery 3 › Country	United Kingdom

Contracts

Title	Healthwatch Norfolk
Status	active
Contract period › Start	1 Oct 2025
Contract period › End	30 Sep 2027
Contract period › Can be extended to	30 Sep 2031
Can be renewed	Yes
Renewal › Description	The Contract may be extended by up to 60 months (36 + 24) at the Council's discretion.
Value › Value incl. VAT	£2,220,000
Value › Currency	GBP
Above threshold	Yes
Signed	20 Aug 2025
Agreed Metrics › Agreed Metric 1 › Title	Engagement, Involvement and Reach
Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 2 › Title	Leadership and Decision Making
Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 3 › Title	Influence and Impact
Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 4 › Title	General
Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 5 › Title	Collaboration
Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months	3
Agreed Metrics › Agreed Metric 6 › Title	People
Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months	3
Document › Document type	Contract notice
Document › Description	Contract details notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/050808-2025
Document › Published	22 Aug 2025

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