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HO - Customer Service Organisational Membership Agreement
Published 7 Sep 2026
7 Sep 2026
- Primary CPV
-
98100000 *
Membership organisation services
- Location
- 🇬🇧 Derbyshire and Nottinghamshire, East Midlands
- Value
- £30,000
- Contract
-
3 years Duration
01/12/2026 30/11/2029
- Contract Types
-
98 *Other community, social & personal servi...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
200 Lichfield Lane, Nottinghamshire, NG18 4RG, United Kingdom · UKF1
Contact
Melissa Moore
Award Criteria
Not specified
Related tenders
Mining Remediation Authority
All notices from this publisher Same CPV code
98100000 *
All notices with this CPV code
Reference: CA18/05965
The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams.
A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.
Awarded to
Full CPV breakdown
- 98100000 — Membership organisation services (primary)
Notice details
- Buyer type
- Central government
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 07 Sep 2026 10:20
- OCID
- ocds-h6vhtk-06f31c
- Notice ID
- CA18/05965
Organisations on this notice
Supplier SME
4 Gainsford St, London, SE1 2NE, United Kingdom
GB-COH 03316394
Full notice record
49 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Mining Remediation Authority |
| Party 1 › Address › Street | 200 Lichfield Lane |
| Party 1 › Address › Town / city | Nottinghamshire |
| Party 1 › Address › Postcode | NG18 4RG |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKF15 |
| Party 1 › Contact › Name | Melissa Moore |
| Party 1 › Contact › Email | procurement@miningremediation.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | INSTITUTE OF CUSTOMER SERVICE |
| Party 2 › Address › Street | 4 Gainsford St |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | SE1 2NE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI44 |
| Party 2 › Contact › Email | accounts@icsmail.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | https://www.instituteofcustomerservice.com/ |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
Buyer
| Name | Mining Remediation Authority |
Tender
| Title | HO - Customer Service Organisational Membership Agreement |
| Description | The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams. A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service. |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | INSTITUTE OF CUSTOMER SERVICE |
| Item › CPV › Description | Membership organisation services |
| Item › Delivery › Region (NUTS) | UKF1 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Dec 2026 |
| Contract period › End | 30 Nov 2029 |
| Value › Value incl. VAT | £36,000 |
| Value › Value | £30,000 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 1 Sep 2026 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/084234-2026 |
| Document › Published | 7 Sep 2026 |