Back to search
Find a Tender
AWARD
Complete
Universal Information, Advice & Guidance Service
Published 18 Sep 2026
18 Sep 2026
- Primary CPV
-
85312300 *
Guidance and counselling services
- Location
- 🇬🇧 Warrington, North West
- Value
- £3,800,000
- Contract
-
4.3 years Duration
01/09/2026 30/11/2030
- Contract Types
-
85 *Health & social work servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Warrington Borough Council, Warrington, WA1 1UH, United Kingdom · UKD61
Contact
Award Criteria
Not specified
Related tenders
Warrington Borough Council
All notices from this publisher Same CPV code
85312300 *
All notices with this CPV code
Reference: DN773879
A community advice services for the supply of:
• Legal, Debt and Housing Advice Services (core service)
• Outreach Service (eg. GP surgeries, Children's Centres, Community settings).
The Service is has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues.
The service aims to:
• provide a single point of access for information advice and guidance services.
• reduce direct costs, whilst maintaining quality.
• modernise the approach of delivering information advice and guidance services in Warrington.
• promote the provision of self-help and online information, advice and guidance.
Aside from the core contract there are additional elements to deliver the following separate services:
• Domestic Abuse Worker
• Macmillan Benefits Advice and Welfare Service
Awarded to
Full CPV breakdown
- 85312300 — Guidance and counselling services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 18 Sep 2026 11:57
- OCID
- ocds-h6vhtk-050fe9
- Notice ID
- DN773879
Organisations on this notice
Supplier SME
The Gateway, Warrington, WA1 1SR, United Kingdom
GB-COH 04416167
Full notice record
74 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Warrington Borough Council |
| Party 1 › Address › Street | Warrington Borough Council |
| Party 1 › Address › Town / city | Warrington |
| Party 1 › Address › Postcode | WA1 1UH |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKD61 |
| Party 1 › Contact › Email | centralprocurement@warrington.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | WARRINGTON DISTRICT CITIZENS ADVICE BUREAU |
| Party 2 › Address › Street | The Gateway |
| Party 2 › Address › Town / city | Warrington |
| Party 2 › Address › Postcode | WA1 1SR |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKD61 |
| Party 2 › Contact › Email | admin@warrington.cabnet.org.uk |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.cawarrington.org.uk |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
Buyer
| Name | Warrington Borough Council |
Tender
| Title | Universal Information, Advice & Guidance Service |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Lot › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Status | active |
| Category | services |
| Supplier › Name | WARRINGTON DISTRICT CITIZENS ADVICE BUREAU |
| Item › CPV › CPV 1 › Description | Guidance and counselling services |
| Item › CPV › CPV 2 › Description | Guidance services |
| Item › CPV › CPV 3 › Description | Welfare services not delivered through residential institutions |
| Item › Delivery › Region (NUTS) | UKD61 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 1 Sep 2026 |
| Contract period › End | 30 Nov 2030 |
| Contract period › Can be extended to | 30 Nov 2035 |
| Can be renewed | Yes |
| Renewal › Description | contract started 01.12.2025 but delayed signing and sealing of contract Further period up to 12 months with 5 extensions available Extension exercised where the Buyer gives the Supplier no less than 6 Months' written notice before this Contract expires |
| Value › Value incl. VAT | £4,560,000 |
| Value › Value | £3,800,000 |
| Value › Currency | GBP |
| Above threshold | Yes |
| Signed | 28 Aug 2026 |
| Agreed Metrics › Agreed Metric 1 › Title | Improved Well-being and Independence |
| Agreed Metrics › Agreed Metric 1 › Description | Users will gain access to resources supporting physical, mental, and financial health, enhancing independence. |
| Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 3 |
| Agreed Metrics › Agreed Metric 2 › Title | Independence and Empowerment |
| Agreed Metrics › Agreed Metric 2 › Description | Provide the support needed for self-directed decision-making. Empower users to navigate welfare, debt, housing, and employment systems effectively. |
| Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 3 |
| Agreed Metrics › Agreed Metric 3 › Title | Enhanced Service User Satisfaction |
| Agreed Metrics › Agreed Metric 3 › Description | Services will be accessible, responsive, and inclusive, fostering positive feedback. |
| Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 3 |
| Agreed Metrics › Agreed Metric 4 › Title | Collaboration at Warrington place |
| Agreed Metrics › Agreed Metric 4 › Description | Improved signposting and coordination with other services, ensuring long-term benefits which address the root cause of issues such as financial instability. |
| Agreed Metrics › Agreed Metric 4 › Observations › Contract period › Duration In Months | 3 |
| Agreed Metrics › Agreed Metric 5 › Title | Flexibility and Responsiveness |
| Agreed Metrics › Agreed Metric 5 › Description | Adapt services to meet changing needs, including legislative updates and demographic shifts. |
| Agreed Metrics › Agreed Metric 5 › Observations › Contract period › Duration In Months | 3 |
| Agreed Metrics › Agreed Metric 6 › Title | Reduced Inequalities |
| Agreed Metrics › Agreed Metric 6 › Description | contribute to reducing both health and economic inequalities in the town. |
| Agreed Metrics › Agreed Metric 6 › Observations › Contract period › Duration In Months | 3 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/088619-2026 |
| Document › Published | 18 Sep 2026 |