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AWARD
Complete Services
Collections, Caseload Manager, and Paypoint Integration
Published 21 Sep 2026
21 Sep 2026
Closed 13 Jul 2026
- Primary CPV
-
48000000 *
Software package and information systems
- Location
- 🇬🇧 West Midlands
- Value
- £343,579
- Contract
-
3 years Duration
19/07/2026 18/07/2029
- Contract Types
-
48 *Software packages & information systemsFull CPV Breakdown
- SME suitable
- Yes
Publisher Address
70 High Street, EVESHAM, WR114YD, England · West Midlands
Contact
Award Criteria
Not specified
Related tenders
ROOFTOP HOUSING GROUP LIMITED
All notices from this publisher Same CPV code
48000000 *
All notices with this CPV code
Reference: RHG-2026-INCOME-COLLECTIONS
Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers.
This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated.
Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months.
Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI.
If you have any questions regarding this award, please email procurement@rooftopgroup.org
Awarded to
Full CPV breakdown
- 48000000 — Software package and information systems (primary)
Notice details
- Competition
- Framework or DPS call-off (only suppliers already on the framework)
- Contract type
- Services
- Winning supplier
- SME
- Procurement method
- Call-off from a framework agreement
- Main category
- Services
- Notice status
- Complete
- Award status
- Active
- Award date
- 13 Jul 2026
- Suitable for SMEs
- Yes
- Suitable for VCSEs
- No
- Language
- EN
- Published
- 21 Sep 2026 11:36
- Deadline
- 13 Jul 2026 12:00
- OCID
- ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f
- Notice ID
- RHG-2026-INCOME-COLLECTIONS
Organisations on this notice
Supplier SME
22 Exchange Quays
SALFORD
Lancashire
M5 3EQ
GB
GB-COH 06649394
Full notice record
44 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Collections, Caseload Manager, and Paypoint Integration |
| Status | complete |
| CPV › Description | Software package and information systems |
| Item › Delivery › Postcode | WR11 4YD |
| Value › Value | £343,579.20 |
| Value › Currency | GBP |
| Procedure type | selective |
| Procedure | Call-off from a framework agreement |
| Bidding period › End | 13 Jul 2026 |
| Contract period › Start | 19 Jul 2026 |
| Contract period › End | 18 Jul 2029 |
| Suitable for › SMEs | Yes |
| Suitable for › VCSEs | No |
| Category | services |
Organisations
| Party 1 › Name | ROOFTOP HOUSING GROUP LIMITED |
| Party 1 › Identifier › Legal Name | ROOFTOP HOUSING GROUP LIMITED |
| Party 1 › Address › Street | 70 High Street |
| Party 1 › Address › Town / city | EVESHAM |
| Party 1 › Address › Postcode | WR114YD |
| Party 1 › Address › Country | England |
| Party 1 › Contact › Name | Melissa Bunn |
| Party 1 › Contact › Email | procurement@rooftopgroup.org |
| Party 1 › Contact › Telephone | 01386 420800 |
| Party 1 › Role | buyer |
| Party 2 › Name | VOICESCAPE LIMITED |
| Party 2 › Identifier › Legal Name | VOICESCAPE LIMITED |
| Party 2 › Address › Street | 22 Exchange Quays SALFORD Lancashire M5 3EQ GB |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Role | supplier |
Buyer
| Name | ROOFTOP HOUSING GROUP LIMITED |
Awards
| Status | active |
| Date | 13 Jul 2026 |
| Published | 4 Aug 2026 |
| Value › Value | £343,579.20 |
| Value › Currency | GBP |
| Supplier › Name | VOICESCAPE LIMITED |
| Contract period › Start | 19 Jul 2026 |
| Contract period › End | 18 Jul 2029 |
| Document › Document type | Award notice |
| Document › Description | Awarded contract notice on Contracts Finder |
| Document › Link | https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b... |
| Document › Published | 4 Aug 2026 |
| Document › Date Modified | 21 Sep 2026 |