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AWARD
Framework Complete
COV - Independent Children's Complaints Investigation 2026
Published Yesterday
22 Oct 2026
- Primary CPV
-
79342300 *
Customer services
- Location
- 🇬🇧 Coventry, West Midlands
- Value
- £602,000
- Contract
-
3 years Duration
16/11/2026 15/11/2029
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Council House, Earl Street, Coventry, CV1 5RR, United Kingdom · UKG33
Contact
Award Criteria
Not specified
Related tenders
Coventry City Council
All notices from this publisher Same CPV code
79342300 *
All notices with this CPV code
Reference: COV27296
Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.
Awarded to
A P and D Consultancy
22 Oct 2026 · £602,000
Avril Jones
22 Oct 2026 · £602,000
CHEALTHC Ltd
22 Oct 2026 · £602,000
Edward Coxhead IP
22 Oct 2026 · £602,000
Julie Ann Byrom
22 Oct 2026 · £602,000
KJB International Aid Ltd
22 Oct 2026 · £602,000
Norvia Care Solutions Ltd
22 Oct 2026 · £602,000
Rhoden Family Services Ltd
22 Oct 2026 · £602,000
Sam Haspell Consultancy
22 Oct 2026 · £602,000
Traci McNally Consultancy
22 Oct 2026 · £602,000
Full CPV breakdown
- 79342300 — Customer services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 10
- Winning supplier
- SME
- Procurement method
- Open procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 22 Oct 2026
- Standstill period ends
- 2 Nov 2026
- Contract can be extended to
- 15 Nov 2033
- Renewal
- Two periods of two years
- Framework agreement
- Yes
- Language
- EN
- Published
- 22 Oct 2026 16:24
- OCID
- ocds-h6vhtk-06f480
- Notice ID
- COV27296
Competition
10
Bids received
10
Bids considered at final stage
10
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Supplier SME
67 Clotherholme Road, Ripon, HG4 2DN, United Kingdom
GB-PPON PTVZ-7534-RBLH
Supplier SME
Parkside, Mushroom Castle, Winkfield Row, RG42 7PL, United Kingdom
GB-PPON PZGY-8863-XLYW
Supplier SME
1 Elm House, Denny Road, Cambridge, CB25 9GU, United Kingdom
GB-PPON PQTL-5964-XXWZ
Supplier SME
81 Langer Lane, Chesterfield, S40 2JP, United Kingdom
GB-PPON PDGZ-7372-RLHJ
Supplier SME
61 Woodside Road, Huddersfield, HD4 5JF, United Kingdom
GB-PPON PGHX-4391-YVTD
Supplier SME
Stuart House, St Johns Street, Peterborough, PE1 5DD, United Kingdom
GB-PPON PPWD-2694-LRYR
Supplier SME
63 Fullbrook road, Walsall, WS5 4PB, United Kingdom
GB-PPON PHXZ-2138-HGDN
Supplier SME
Galla House 695 High Road, London, N12 0BT, United Kingdom
GB-PPON PLWP-7895-RYYW
Supplier SME
11 Latter Road, Maidstone, ME17 3FD, United Kingdom
GB-PPON PZMV-9454-BVRW
Supplier SME
12 Browning Hill, Durham, DH6 4HB, United Kingdom
GB-PPON PBZB-2172-LDHN
Key dates
- Future Signature Date
- 6 Nov 2026 · Scheduled
Full notice record
183 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Coventry City Council |
| Party 1 › Address › Street | Council House, Earl Street |
| Party 1 › Address › Town / city | Coventry |
| Party 1 › Address › Postcode | CV1 5RR |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKG33 |
| Party 1 › Contact › Email | ProcurementContracts@coventry.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.coventry.gov.uk/ |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | A P and D Consultancy |
| Party 2 › Address › Street | 67 Clotherholme Road |
| Party 2 › Address › Town / city | Ripon |
| Party 2 › Address › Postcode | HG4 2DN |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKE22 |
| Party 2 › Contact › Email | info@apanddconsultancy.co.uk |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
| Party 3 › Name | Avril Jones |
| Party 3 › Address › Street | Parkside, Mushroom Castle |
| Party 3 › Address › Town / city | Winkfield Row |
| Party 3 › Address › Postcode | RG42 7PL |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKJ11 |
| Party 3 › Contact › Email | ajones@step2.co.uk |
| Party 3 › Role | supplier |
| Party 3 › Business size | sme |
| Party 3 › VCSEs | No |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
| Party 4 › Name | CHEALTHC Ltd |
| Party 4 › Address › Street | 1 Elm House, Denny Road |
| Party 4 › Address › Town / city | Cambridge |
| Party 4 › Address › Postcode | CB25 9GU |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKH12 |
| Party 4 › Contact › Email | info@chealthcrecruitment.co.uk |
| Party 4 › Role | supplier |
| Party 4 › Business size | sme |
| Party 4 › VCSEs | No |
| Party 4 › Public service mission organisation | No |
| Party 4 › Sheltered workshop | No |
| Party 5 › Name | Edward Coxhead IP |
| Party 5 › Address › Street | 81 Langer Lane |
| Party 5 › Address › Town / city | Chesterfield |
| Party 5 › Address › Postcode | S40 2JP |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKF12 |
| Party 5 › Contact › Email | edwardtheadvocate@gmail.com |
| Party 5 › Role | supplier |
| Party 5 › Business size | sme |
| Party 5 › VCSEs | No |
| Party 5 › Public service mission organisation | No |
| Party 5 › Sheltered workshop | No |
| Party 6 › Name | Julie Ann Byrom |
| Party 6 › Address › Street | 61 Woodside Road |
| Party 6 › Address › Town / city | Huddersfield |
| Party 6 › Address › Postcode | HD4 5JF |
| Party 6 › Address › Country | GB |
| Party 6 › Address › Country | United Kingdom |
| Party 6 › Address › Region (NUTS) | UKE44 |
| Party 6 › Contact › Email | julieannbyrom@gmail.com |
| Party 6 › Role | supplier |
| Party 6 › Business size | sme |
| Party 6 › VCSEs | No |
| Party 6 › Public service mission organisation | No |
| Party 6 › Sheltered workshop | No |
| Party 7 › Name | KJB International Aid Ltd |
| Party 7 › Address › Street | Stuart House, St Johns Street |
| Party 7 › Address › Town / city | Peterborough |
| Party 7 › Address › Postcode | PE1 5DD |
| Party 7 › Address › Country | GB |
| Party 7 › Address › Country | United Kingdom |
| Party 7 › Address › Region (NUTS) | UKH11 |
| Party 7 › Contact › Email | info@kjbinternationalaid.com |
| Party 7 › Role | supplier |
| Party 7 › Business size | sme |
| Party 7 › VCSEs | No |
| Party 7 › Public service mission organisation | No |
| Party 7 › Sheltered workshop | No |
| Party 8 › Name | Norvia Care Solutions Ltd |
| Party 8 › Address › Street | 63 Fullbrook road |
| Party 8 › Address › Town / city | Walsall |
| Party 8 › Address › Postcode | WS5 4PB |
| Party 8 › Address › Country | GB |
| Party 8 › Address › Country | United Kingdom |
| Party 8 › Address › Region (NUTS) | UKG38 |
| Party 8 › Contact › Email | otilia.kuvarega@norviacaresolutions.co.uk |
| Party 8 › Role | supplier |
| Party 8 › Business size | sme |
| Party 8 › VCSEs | No |
| Party 8 › Public service mission organisation | No |
| Party 8 › Sheltered workshop | No |
| Party 9 › Name | Rhoden Family Services Ltd |
| Party 9 › Address › Street | Galla House 695 High Road |
| Party 9 › Address › Town / city | London |
| Party 9 › Address › Postcode | N12 0BT |
| Party 9 › Address › Country | GB |
| Party 9 › Address › Country | United Kingdom |
| Party 9 › Address › Region (NUTS) | UKI71 |
| Party 9 › Contact › Email | Cherryrhoden@outlook.com |
| Party 9 › Role | supplier |
| Party 9 › Business size | sme |
| Party 9 › VCSEs | No |
| Party 9 › Public service mission organisation | No |
| Party 9 › Sheltered workshop | No |
| Party 10 › Name | Sam Haspell Consultancy |
| Party 10 › Address › Street | 11 Latter Road |
| Party 10 › Address › Town / city | Maidstone |
| Party 10 › Address › Postcode | ME17 3FD |
| Party 10 › Address › Country | GB |
| Party 10 › Address › Country | United Kingdom |
| Party 10 › Address › Region (NUTS) | UKJ45 |
| Party 10 › Contact › Email | sh@samhaspellconsultancy.onmicrosoft.com |
| Party 10 › Role | supplier |
| Party 10 › Business size | sme |
| Party 10 › VCSEs | No |
| Party 10 › Public service mission organisation | No |
| Party 10 › Sheltered workshop | No |
| Party 11 › Name | Traci McNally Consultancy |
| Party 11 › Address › Street | 12 Browning Hill |
| Party 11 › Address › Town / city | Durham |
| Party 11 › Address › Postcode | DH6 4HB |
| Party 11 › Address › Country | GB |
| Party 11 › Address › Country | United Kingdom |
| Party 11 › Address › Region (NUTS) | UKC14 |
| Party 11 › Contact › Email | tracimcnally_consultancy@outlook.com |
| Party 11 › Role | supplier |
| Party 11 › Business size | sme |
| Party 11 › VCSEs | No |
| Party 11 › Public service mission organisation | No |
| Party 11 › Sheltered workshop | No |
Buyer
| Name | Coventry City Council |
Tender
| Title | COV - Independent Children's Complaints Investigation 2026 |
| Description | Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process. |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Techniques › Framework agreement | Yes |
| Techniques › Framework agreement › Is Open Framework Scheme | Yes |
| Lot › Status | complete |
Awards
| Status | pending |
| Date | 22 Oct 2026 |
| Value › Value incl. VAT | £722,400 |
| Value › Value | £602,000 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Supplier 1 › Name | A P and D Consultancy |
| Supplier › Supplier 2 › Name | Avril Jones |
| Supplier › Supplier 3 › Name | CHEALTHC Ltd |
| Supplier › Supplier 4 › Name | Edward Coxhead IP |
| Supplier › Supplier 5 › Name | Julie Ann Byrom |
| Supplier › Supplier 6 › Name | KJB International Aid Ltd |
| Supplier › Supplier 7 › Name | Norvia Care Solutions Ltd |
| Supplier › Supplier 8 › Name | Rhoden Family Services Ltd |
| Supplier › Supplier 9 › Name | Sam Haspell Consultancy |
| Supplier › Supplier 10 › Name | Traci McNally Consultancy |
| Item › CPV › CPV 1 › Description | Customer services |
| Item › CPV › CPV 2 › Description | Other community, social and personal services |
| Standstill period › End | 2 Nov 2026 |
| Contract period › Start | 16 Nov 2026 |
| Contract period › End | 15 Nov 2029 |
| Contract period › Can be extended to | 15 Nov 2033 |
| Can be renewed | Yes |
| Renewal › Description | Two periods of two years |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/100155-2026 |
| Document › Published | 22 Oct 2026 |
| Assessment Summaries Date Sent | 22 Oct 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 6 Nov 2026 |
| Milestone › Status | scheduled |