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AWARD
Complete
Out of hours telephone services
Published 28 Oct 2026
28 Oct 2026
- Primary CPV
-
64200000 *
Telecommunications services
- Location
- 🇬🇧 Somerset, South West
- Value
- £22,000
- Contract
-
9 months Duration
13/10/2026 30/06/2027
- Contract Types
-
64 *Postal & telecommunications servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
3rd Floor Bridgwater House, Bridgwater, TA6 3AR, United Kingdom · UKK23
Contact
Award Criteria
Not specified
Related tenders
HOMES IN SOMERSET LIMITED
All notices from this publisher Same CPV code
64200000 *
All notices with this CPV code
Reference: ocds-h6vhtk-07925c
To provide out of hours temporary telephone cover
Awarded to
Full CPV breakdown
- 64200000 — Telecommunications services (primary)
Notice details
- Buyer type
- Local authority
- Competition
- Direct award (no competition)
- Contract type
- Services
- Winning supplier
- Large company
- Procurement method
- Below threshold - without competition
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 28 Oct 2026 12:51
- OCID
- ocds-h6vhtk-07925c
- Notice ID
- ocds-h6vhtk-07925c
Organisations on this notice
Supplier Large
Beaufort House, Uxbridge, UB8 1QG, United Kingdom
GB-COH 02476859
Full notice record
58 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | HOMES IN SOMERSET LIMITED |
| Party 1 › Address › Street | 3rd Floor Bridgwater House |
| Party 1 › Address › Town / city | Bridgwater |
| Party 1 › Address › Postcode | TA6 3AR |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKK23 |
| Party 1 › Contact › Email | procurement@homesinsomerset.org |
| Party 1 › Role | buyer |
| Party 1 › Classification › Description | Public authority - sub-central government |
| Party 2 › Name | ORBIS PROTECT LIMITED |
| Party 2 › Address › Street | Beaufort House |
| Party 2 › Address › Town / city | Uxbridge |
| Party 2 › Address › Postcode | UB8 1QG |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI74 |
| Party 2 › Contact › Email | bidteam@orbisprotect.com |
| Party 2 › Role | supplier |
| Party 2 › Link | http://www.orbisprotect.com |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
Buyer
| Name | HOMES IN SOMERSET LIMITED |
Tender
| Title | Out of hours telephone services |
| Description | To provide out of hours temporary telephone cover |
| Status | complete |
| Procedure type | direct |
| Procedure | Below threshold - without competition |
| Lot › Status | complete |
Awards
| Status | active |
| Category | services |
| Supplier › Name | ORBIS PROTECT LIMITED |
| Item › CPV › CPV 1 › Description | Telecommunications services |
| Item › CPV › CPV 2 › Description | Administrative services for business operations |
| Item › Delivery › Region (NUTS) | UKK23 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
Contracts
| Status | active |
| Contract period › Start | 13 Oct 2026 |
| Contract period › End | 30 Jun 2027 |
| Value › Value incl. VAT | £26,400 |
| Value › Value | £22,000 |
| Value › Currency | GBP |
| Above threshold | No |
| Signed | 13 Oct 2026 |
| Agreed Metrics › Agreed Metric 1 › Title | Calls to be answered |
| Agreed Metrics › Agreed Metric 1 › Description | 80% within 2 minutes 100% within 3:30 minutes |
| Agreed Metrics › Agreed Metric 1 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 2 › Title | Calls to be logged |
| Agreed Metrics › Agreed Metric 2 › Description | 100% of all calls to be logged including contact details of caller and their preferred method of contact and reason for the call |
| Agreed Metrics › Agreed Metric 2 › Observations › Contract period › Duration In Months | 1 |
| Agreed Metrics › Agreed Metric 3 › Title | Calls to be audio recorded |
| Agreed Metrics › Agreed Metric 3 › Description | 100% of all calls to be audio recorded and provided to HIS within 24 hours of a request |
| Agreed Metrics › Agreed Metric 3 › Observations › Contract period › Duration In Months | 1 |
| Document › Document type | Contract notice |
| Document › Description | Contract details notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/102048-2026 |
| Document › Published | 28 Oct 2026 |