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AWARD
Framework Complete
Payment Solutions 3
Published Yesterday
29 Oct 2026
- Primary CPV
-
66000000 *
Financial and insurance services
- Location
- 🇬🇧 Liverpool, North West
- Value
- £11,000,000,000
- Contract
-
4 years Duration
01/10/2026 30/09/2030
- Contract Types
-
66 *Financial & insurance servicesFull CPV Breakdown
- SME suitable
- Not stated
Publisher Address
9th Floor, The Capital, Old Hall Street, Liverpool, L3 9PP, United Kingdom · UKD72
Contact
Award Criteria
Not specified
- RM6383 Redacted Contract · Contract Signed
- Customer List - RM6383 Payment Solutions 3 · Contract Signed
Related tenders
Government Commercial Agency
All notices from this publisher Same CPV code
66000000 *
All notices with this CPV code
Reference: RM6383
A multi-supplier, multi-lot Framework Contract for the provision of Commercial Card and Digital Payments, Prepaid Cards and Voucher Solutions across the UK, Europe and Worldwide.
Awarded to
BARCLAYS BANK PLC
HSBC BANK PLC
Lloyds Bank PLC
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
PLIANT PAYMENTS LIMITED
ALLPAY LIMITED
INVICTUS VENTURES LIMITED
PAYMENT CARD SOLUTIONS (UK) LIMITED
Soldo Software Ltd
PREPAID FINANCIAL SERVICES LIMITED
BLACKHAWK NETWORK EMEA LIMITED
HUGGG LIMITED
PAYPOINT NETWORK LIMITED
PREZZEE UK LIMITED
Reward Gateway (UK) Ltd
EVOUCHERS LTD
OPIA LIMITED
Full CPV breakdown
- 66000000 — Financial and insurance services (primary)
Notice details
- Buyer type
- Central government
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Winning supplier
- SME
- Lots
- 3
- Procurement method
- Open procedure
- Main category
- Services
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Active
- Framework agreement
- Yes
- Framework details
- Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework.
- Number of lots
- 3
- Language
- EN
- Published
- 29 Oct 2026 16:39
- OCID
- ocds-h6vhtk-050d3b
- Notice ID
- RM6383
Organisations on this notice
Supplier Large
Fortis Et Fides, Whitestone, Hereford, HR1 3SE, United Kingdom
GB-PPON PGPL-8574-PXRV
Supplier Large
Supplier Large
Westside, Hemel Hempstead, HP3 9TD, United Kingdom
GB-PPON PXGG-3969-HYMD
Supplier SME
Furlong House, 2 King's Court, Newmarket, CB8 7SG, United Kingdom
GB-PPON PXXN-4311-GTCH
Supplier Large
Supplier SME
Supplier SME
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
GB-PPON PHJC-3619-DQZH
LLOYDS BANK PLC.
Supplier Large
25 Gresham Street, London, EC2V 7HN, United Kingdom
GB-PPON PNQB-6817-BXYG
Supplier Large
Supplier SME
C/O Moore (South) Llp Suite 3, Second Floor, Friary Court, Guildford, GU1 3DG, United Kingdom
GB-PPON PZQX-7571-WMBY
Supplier SME
12-18 Grosvenor Gardens, London, SW1W 0DH, United Kingdom
GB-PPON PBBQ-2461-LZZM
Supplier Large
No 1 The Boulevard, Welwyn Garden City, AL7 1EL, United Kingdom
GB-PPON PRDJ-5393-ZQRV
Supplier SME
8 Bishopsgate, Huckletree, Level 2, London, EC2N 4BQ, United Kingdom
GB-PPON PWRC-8619-QXMT
Supplier Large
4th Floor 35 Great St. Helen's, London, EC3A 6AP, United Kingdom
GB-PPON PLMM-4776-BPJW
Supplier SME
C/O Paul Beare Ltd, London, W4 5LX, United Kingdom
GB-PPON PWYQ-6143-NCRH
REWARD GATEWAY (UK) LTD
Supplier Large
Third Floor, 1 Dean Street, London, W1D 3RB, United Kingdom
GB-PPON PXZN-2322-WRJN
SOLDO SOFTWARE LTD
Supplier Large
Lots (3)
Lot 1
· Complete
Lot 2
· Complete
Lot 3
· Complete
Full notice record
347 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | Government Commercial Agency |
| Party 1 › Address › Street | 9th Floor, The Capital, Old Hall Street |
| Party 1 › Address › Town / city | Liverpool |
| Party 1 › Address › Postcode | L3 9PP |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKD72 |
| Party 1 › Contact › Email | supplier@gca.gov.uk |
| Party 1 › Contact › Telephone | +44 3454102222 |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.gca.gov.uk/ |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | ALLPAY LIMITED |
| Party 2 › Address › Street | Fortis Et Fides, Whitestone |
| Party 2 › Address › Town / city | Hereford |
| Party 2 › Address › Postcode | HR1 3SE |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKG11 |
| Party 2 › Contact › Email | tenders@allpay.net |
| Party 2 › Role | supplier |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
| Party 3 › Name | BARCLAYS BANK PLC |
| Party 3 › Address › Street | 1 Churchill Place |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Postcode | E14 5HP |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKI42 |
| Party 3 › Contact › Email | helen.young@barclays.com |
| Party 3 › Role | supplier |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
| Party 3 › Public service mission organisation | No |
| Party 3 › Sheltered workshop | No |
| Party 4 › Name | BLACKHAWK NETWORK EMEA LIMITED |
| Party 4 › Address › Street | Westside |
| Party 4 › Address › Town / city | Hemel Hempstead |
| Party 4 › Address › Postcode | HP3 9TD |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKH23 |
| Party 4 › Contact › Email | ourprivacycommitments@bhn.com |
| Party 4 › Role | supplier |
| Party 4 › Business size | large |
| Party 4 › VCSEs | No |
| Party 4 › Public service mission organisation | No |
| Party 4 › Sheltered workshop | No |
| Party 5 › Name | EVOUCHERS LTD |
| Party 5 › Address › Street | Furlong House, 2 King's Court |
| Party 5 › Address › Town / city | Newmarket |
| Party 5 › Address › Postcode | CB8 7SG |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKH14 |
| Party 5 › Contact › Email | tenders@evouchers.com |
| Party 5 › Role | supplier |
| Party 5 › Business size | sme |
| Party 5 › VCSEs | No |
| Party 5 › Public service mission organisation | No |
| Party 5 › Sheltered workshop | No |
| Party 6 › Name | HSBC BANK PLC |
| Party 6 › Address › Street | 8 Canada Square |
| Party 6 › Address › Town / city | London |
| Party 6 › Address › Postcode | E14 5HQ |
| Party 6 › Address › Country | GB |
| Party 6 › Address › Country | United Kingdom |
| Party 6 › Address › Region (NUTS) | UKI42 |
| Party 6 › Contact › Email | bernardo.cardoso@hsbc.com |
| Party 6 › Role | supplier |
| Party 6 › Business size | large |
| Party 6 › VCSEs | No |
| Party 6 › Public service mission organisation | No |
| Party 6 › Sheltered workshop | No |
| Party 7 › Name | HUGGG LIMITED |
| Party 7 › Address › Street | 71 Queen Victoria Street |
| Party 7 › Address › Town / city | London |
| Party 7 › Address › Postcode | EC4V 4BE |
| Party 7 › Address › Country | GB |
| Party 7 › Address › Country | United Kingdom |
| Party 7 › Address › Region (NUTS) | UKI31 |
| Party 7 › Contact › Email | paul@huggg.me |
| Party 7 › Role | supplier |
| Party 7 › Business size | sme |
| Party 7 › VCSEs | No |
| Party 7 › Public service mission organisation | No |
| Party 7 › Sheltered workshop | No |
| Party 8 › Name | INVICTUS VENTURES LIMITED |
| Party 8 › Address › Street | 27 Old Gloucester Street |
| Party 8 › Address › Town / city | London |
| Party 8 › Address › Postcode | WC1N 3AX |
| Party 8 › Address › Country | GB |
| Party 8 › Address › Country | United Kingdom |
| Party 8 › Address › Region (NUTS) | UKI31 |
| Party 8 › Contact › Email | info@invictusventures.co.uk |
| Party 8 › Role | supplier |
| Party 8 › Business size | sme |
| Party 8 › VCSEs | No |
| Party 8 › Public service mission organisation | No |
| Party 8 › Sheltered workshop | No |
| Party 9 › Name | LLOYDS BANK PLC. |
| Party 9 › Address › Street | 25 Gresham Street |
| Party 9 › Address › Town / city | London |
| Party 9 › Address › Postcode | EC2V 7HN |
| Party 9 › Address › Country | GB |
| Party 9 › Address › Country | United Kingdom |
| Party 9 › Address › Region (NUTS) | UKI31 |
| Party 9 › Contact › Email | chris.tyrie@lloydsbanking.com |
| Party 9 › Role | supplier |
| Party 9 › Business size | large |
| Party 9 › VCSEs | No |
| Party 9 › Public service mission organisation | No |
| Party 9 › Sheltered workshop | No |
| Party 10 › Name | NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY |
| Party 10 › Address › Street | 250 Bishopsgate |
| Party 10 › Address › Town / city | London |
| Party 10 › Address › Postcode | EC2M 4AA |
| Party 10 › Address › Country | GB |
| Party 10 › Address › Country | United Kingdom |
| Party 10 › Address › Region (NUTS) | UKI42 |
| Party 10 › Contact › Email | tom.woodcock@natwest.com |
| Party 10 › Role | supplier |
| Party 10 › Business size | large |
| Party 10 › VCSEs | No |
| Party 10 › Public service mission organisation | No |
| Party 10 › Sheltered workshop | No |
| Party 11 › Name | OPIA LIMITED |
| Party 11 › Address › Street | C/O Moore (South) Llp Suite 3, Second Floor, Friary Court |
| Party 11 › Address › Town / city | Guildford |
| Party 11 › Address › Postcode | GU1 3DG |
| Party 11 › Address › Country | GB |
| Party 11 › Address › Country | United Kingdom |
| Party 11 › Address › Region (NUTS) | UKJ25 |
| Party 11 › Contact › Email | dan.meader@opia.com |
| Party 11 › Role | supplier |
| Party 11 › Business size | sme |
| Party 11 › VCSEs | No |
| Party 11 › Public service mission organisation | No |
| Party 11 › Sheltered workshop | No |
| Party 12 › Name | PAYMENT CARD SOLUTIONS (UK) LIMITED |
| Party 12 › Address › Street | 12-18 Grosvenor Gardens |
| Party 12 › Address › Town / city | London |
| Party 12 › Address › Postcode | SW1W 0DH |
| Party 12 › Address › Country | GB |
| Party 12 › Address › Country | United Kingdom |
| Party 12 › Address › Region (NUTS) | UKI32 |
| Party 12 › Contact › Email | Tenders-uk@b4bpayments.com |
| Party 12 › Role | supplier |
| Party 12 › Business size | sme |
| Party 12 › VCSEs | No |
| Party 12 › Public service mission organisation | No |
| Party 12 › Sheltered workshop | No |
| Party 13 › Name | PAYPOINT NETWORK LIMITED |
| Party 13 › Address › Street | No 1 The Boulevard |
| Party 13 › Address › Town / city | Welwyn Garden City |
| Party 13 › Address › Postcode | AL7 1EL |
| Party 13 › Address › Country | GB |
| Party 13 › Address › Country | United Kingdom |
| Party 13 › Address › Region (NUTS) | UKH23 |
| Party 13 › Contact › Email | nataliegraham@paypoint.com |
| Party 13 › Role | supplier |
| Party 13 › Business size | large |
| Party 13 › VCSEs | No |
| Party 13 › Public service mission organisation | No |
| Party 13 › Sheltered workshop | No |
| Party 14 › Name | PLIANT PAYMENTS LIMITED |
| Party 14 › Address › Street | 8 Bishopsgate, Huckletree, Level 2 |
| Party 14 › Address › Town / city | London |
| Party 14 › Address › Postcode | EC2N 4BQ |
| Party 14 › Address › Country | GB |
| Party 14 › Address › Country | United Kingdom |
| Party 14 › Address › Region (NUTS) | UKI31 |
| Party 14 › Contact › Email | nayan.behal@getpliant.com |
| Party 14 › Role | supplier |
| Party 14 › Business size | sme |
| Party 14 › VCSEs | No |
| Party 14 › Public service mission organisation | No |
| Party 14 › Sheltered workshop | No |
| Party 15 › Name | PREPAID FINANCIAL SERVICES LIMITED |
| Party 15 › Address › Street | 4th Floor 35 Great St. Helen's |
| Party 15 › Address › Town / city | London |
| Party 15 › Address › Postcode | EC3A 6AP |
| Party 15 › Address › Country | GB |
| Party 15 › Address › Country | United Kingdom |
| Party 15 › Address › Region (NUTS) | UKI31 |
| Party 15 › Contact › Email | eu-sales@emlpayments.com |
| Party 15 › Role | supplier |
| Party 15 › Business size | large |
| Party 15 › VCSEs | No |
| Party 15 › Public service mission organisation | No |
| Party 15 › Sheltered workshop | No |
| Party 16 › Name | PREZZEE UK LIMITED |
| Party 16 › Address › Street | C/O Paul Beare Ltd |
| Party 16 › Address › Town / city | London |
| Party 16 › Address › Postcode | W4 5LX |
| Party 16 › Address › Country | GB |
| Party 16 › Address › Country | United Kingdom |
| Party 16 › Address › Region (NUTS) | UKI73 |
| Party 16 › Contact › Email | daniel.sissons@prezzee.com |
| Party 16 › Role | supplier |
| Party 16 › Business size | sme |
| Party 16 › VCSEs | No |
| Party 16 › Public service mission organisation | No |
| Party 16 › Sheltered workshop | No |
| Party 17 › Name | REWARD GATEWAY (UK) LTD |
| Party 17 › Address › Street | Third Floor, 1 Dean Street |
| Party 17 › Address › Town / city | London |
| Party 17 › Address › Postcode | W1D 3RB |
| Party 17 › Address › Country | GB |
| Party 17 › Address › Country | United Kingdom |
| Party 17 › Address › Region (NUTS) | UKI32 |
| Party 17 › Contact › Email | tenders-uk@edenred.com |
| Party 17 › Role | supplier |
| Party 17 › Business size | large |
| Party 17 › VCSEs | No |
| Party 17 › Public service mission organisation | No |
| Party 17 › Sheltered workshop | No |
| Party 18 › Name | SOLDO SOFTWARE LTD |
| Party 18 › Address › Street | 119 Marylebone Road |
| Party 18 › Address › Town / city | London |
| Party 18 › Address › Postcode | NW1 5PU |
| Party 18 › Address › Country | GB |
| Party 18 › Address › Country | United Kingdom |
| Party 18 › Address › Region (NUTS) | UKI32 |
| Party 18 › Contact › Email | bod@soldo.com |
| Party 18 › Role | supplier |
| Party 18 › Business size | large |
| Party 18 › VCSEs | No |
| Party 18 › Public service mission organisation | No |
| Party 18 › Sheltered workshop | No |
Buyer
| Name | Government Commercial Agency |
Tender
| Title | Payment Solutions 3 |
| Description | A multi-supplier, multi-lot Framework Contract for the provision of Commercial Card and Digital Payments, Prepaid Cards and Voucher Solutions across the UK, Europe and Worldwide. |
| Status | complete |
| Procedure type | open |
| Procedure | Open procedure |
| Participation Fees › Type | win |
| Participation Fees › Relative Value › Proportion | 0.015 |
| Participation Fees › Relative Value › Monetary Value | award |
| Techniques › Framework agreement | Yes |
| Techniques › Framework agreement › Method | With and without reopening competition |
| Techniques › Framework agreement › Type | open |
| Techniques › Framework agreement › Buyer Categories | Refer to RM6383 Payment Solutions 3 Customer List for details of contracting authorities that may use the Framework Contract. |
| Techniques › Framework agreement › Description | Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework. |
| Lot › Lot 1 › Status | complete |
| Lot › Lot 2 › Status | complete |
| Lot › Lot 3 › Status | complete |
| Document › Document type | Conflict of interest |
| Document › Description | Not published |
Awards
| Award 1 › Status | active |
| Award 1 › Category | services |
| Award 1 › Supplier › Supplier 1 › Name | BARCLAYS BANK PLC |
| Award 1 › Supplier › Supplier 2 › Name | HSBC BANK PLC |
| Award 1 › Supplier › Supplier 3 › Name | LLOYDS BANK PLC. |
| Award 1 › Supplier › Supplier 4 › Name | NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY |
| Award 1 › Supplier › Supplier 5 › Name | PLIANT PAYMENTS LIMITED |
| Award 1 › Item › CPV › Description | Financial and insurance services |
| Award 1 › Item › Delivery › Region (NUTS) | UK |
| Award 1 › Item › Delivery › Country | GB |
| Award 1 › Item › Delivery › Country | United Kingdom |
| Award 2 › Status | active |
| Award 2 › Category | services |
| Award 2 › Supplier › Supplier 1 › Name | ALLPAY LIMITED |
| Award 2 › Supplier › Supplier 2 › Name | INVICTUS VENTURES LIMITED |
| Award 2 › Supplier › Supplier 3 › Name | PAYMENT CARD SOLUTIONS (UK) LIMITED |
| Award 2 › Supplier › Supplier 4 › Name | PREPAID FINANCIAL SERVICES LIMITED |
| Award 2 › Supplier › Supplier 5 › Name | SOLDO SOFTWARE LTD |
| Award 2 › Item › CPV › Description | Financial and insurance services |
| Award 2 › Item › Delivery › Region (NUTS) | UK |
| Award 2 › Item › Delivery › Country | GB |
| Award 2 › Item › Delivery › Country | United Kingdom |
| Award 3 › Status | active |
| Award 3 › Category | services |
| Award 3 › Supplier › Supplier 1 › Name | BLACKHAWK NETWORK EMEA LIMITED |
| Award 3 › Supplier › Supplier 2 › Name | HUGGG LIMITED |
| Award 3 › Supplier › Supplier 3 › Name | PAYPOINT NETWORK LIMITED |
| Award 3 › Supplier › Supplier 4 › Name | PREZZEE UK LIMITED |
| Award 3 › Supplier › Supplier 5 › Name | EVOUCHERS LTD |
| Award 3 › Supplier › Supplier 6 › Name | OPIA LIMITED |
| Award 3 › Supplier › Supplier 7 › Name | REWARD GATEWAY (UK) LTD |
| Award 3 › Item › CPV › Description | Financial and insurance services |
| Award 3 › Item › Delivery › Region (NUTS) | UK |
| Award 3 › Item › Delivery › Country | GB |
| Award 3 › Item › Delivery › Country | United Kingdom |
Contracts
| Contract 1 › Status | active |
| Contract 1 › Contract period › Start | 1 Oct 2026 |
| Contract 1 › Contract period › End | 30 Sep 2030 |
| Contract 1 › Value › Value incl. VAT | £13,200,000,000 |
| Contract 1 › Value › Value | £11,000,000,000 |
| Contract 1 › Value › Currency | GBP |
| Contract 1 › Above threshold | Yes |
| Contract 1 › Signed | 1 Oct 2026 |
| Contract 1 › Document › Document 1 › Document type | Contract signed |
| Contract 1 › Document › Document 1 › Description | RM6383 Redacted Contract |
| Contract 1 › Document › Document 1 › Link | https://www.find-tender.service.gov.uk/Notice/Attachment/A-24889 |
| Contract 1 › Document › Document 2 › Document type | Contract notice |
| Contract 1 › Document › Document 2 › Description | Contract details notice on Find a Tender |
| Contract 1 › Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/102857-2026 |
| Contract 1 › Document › Document 2 › Published | 29 Oct 2026 |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Title | Accurate and timely billing of Buyer |
| Contract 1 › Agreed Metrics › Agreed Metric 1 › Description | The Supplier shall provide electronic invoicing in accordance with the Buyer’s requirements. This may include the uploading of data feeds in specific formats into a Buyer’s finance system to enable invoice settlement by way of email or some other data secure system. This may include information detailing all transactions on an End User’s Commercial Card processed during the agreed monthly invoicing cycle. The Supplier shall provide these data feeds to the Buyer in the format specified by the Buyer in the Call-Off Contract. |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Title | Access to Buyer support |
| Contract 1 › Agreed Metrics › Agreed Metric 2 › Description | The Supplier shall provide all Buyers and End Users with a free of charge Customer Service Helpline (telephone service), which shall be available 24 hours a day, 7 days a week and 365 days a year (366 days for leap years). The Helpline shall be manned during business hours (08:00 to 18:00 hours inclusive) and appropriate alternative support such as IVR to be made available outside these hours. |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Title | Social Value |
| Contract 1 › Agreed Metrics › Agreed Metric 3 › Description | All Social Value will be reported to GCA through a yearly Social Value report, as detailed in Framework Schedule 4. |
| Contract 2 › Status | active |
| Contract 2 › Contract period › Start | 1 Oct 2026 |
| Contract 2 › Contract period › End | 30 Sep 2030 |
| Contract 2 › Value › Value incl. VAT | £2,400,000,000 |
| Contract 2 › Value › Value | £2,000,000,000 |
| Contract 2 › Value › Currency | GBP |
| Contract 2 › Above threshold | Yes |
| Contract 2 › Signed | 1 Oct 2026 |
| Contract 2 › Document › Document 1 › Document type | Contract signed |
| Contract 2 › Document › Document 1 › Description | Customer List - RM6383 Payment Solutions 3 |
| Contract 2 › Document › Document 1 › Link | https://www.find-tender.service.gov.uk/Notice/Attachment/A-24888 |
| Contract 2 › Document › Document 2 › Document type | Contract notice |
| Contract 2 › Document › Document 2 › Description | Contract details notice on Find a Tender |
| Contract 2 › Document › Document 2 › Link | https://www.find-tender.service.gov.uk/Notice/102857-2026 |
| Contract 2 › Document › Document 2 › Published | 29 Oct 2026 |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Title | Accurate and timely billing of Buyer |
| Contract 2 › Agreed Metrics › Agreed Metric 1 › Description | The Supplier shall provide electronic invoicing in accordance with the Buyer’s requirements. This may include the uploading of data feeds in specific formats into a Buyer’s finance system to enable invoice settlement by way of email or some other data secure system. This may include information detailing all transactions on an End User’s Commercial Card processed during the agreed monthly invoicing cycle. The Supplier shall provide these data feeds to the Buyer in the format specified by the Buyer in the Call-Off Contract. |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Title | Access to Buyer support |
| Contract 2 › Agreed Metrics › Agreed Metric 2 › Description | The Supplier shall provide all Buyers and End Users with a free of charge Customer Service Helpline (telephone service), which shall be available 24 hours a day, 7 days a week and 365 days a year (366 days for leap years). The Helpline shall be manned during business hours (08:00 to 18:00 hours inclusive) and appropriate alternative support such as IVR to be made available outside these hours. |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Title | Social Value |
| Contract 2 › Agreed Metrics › Agreed Metric 3 › Description | All Social Value will be reported to GCA through a yearly Social Value report, as detailed in Framework Schedule 4. |
| Contract 3 › Status | active |
| Contract 3 › Contract period › Start | 1 Oct 2026 |
| Contract 3 › Contract period › End | 30 Sep 2030 |
| Contract 3 › Value › Value incl. VAT | £600,000,000 |
| Contract 3 › Value › Value | £500,000,000 |
| Contract 3 › Value › Currency | GBP |
| Contract 3 › Above threshold | Yes |
| Contract 3 › Signed | 1 Oct 2026 |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Title | Accurate and timely billing of Buyer |
| Contract 3 › Agreed Metrics › Agreed Metric 1 › Description | The Supplier shall provide electronic invoicing in accordance with the Buyer’s requirements. This may include the uploading of data feeds in specific formats into a Buyer’s finance system to enable invoice settlement by way of email or some other data secure system. This may include information detailing all transactions on an End User’s Commercial Card processed during the agreed monthly invoicing cycle. The Supplier shall provide these data feeds to the Buyer in the format specified by the Buyer in the Call-Off Contract. |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Title | Access to Buyer support |
| Contract 3 › Agreed Metrics › Agreed Metric 2 › Description | The Supplier shall provide all Buyers and End Users with a free of charge Customer Service Helpline (telephone service), which shall be available 24 hours a day, 7 days a week and 365 days a year (366 days for leap years). The Helpline shall be manned during business hours (08:00 to 18:00 hours inclusive) and appropriate alternative support such as IVR to be made available outside these hours. |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Title | Social Value |
| Contract 3 › Agreed Metrics › Agreed Metric 3 › Description | All Social Value will be reported to GCA through a yearly Social Value report, as detailed in Framework Schedule 4. |
| Contract 3 › Document › Document type | Contract notice |
| Contract 3 › Document › Description | Contract details notice on Find a Tender |
| Contract 3 › Document › Link | https://www.find-tender.service.gov.uk/Notice/102857-2026 |
| Contract 3 › Document › Published | 29 Oct 2026 |