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Customer Segmentation Consultancy Services

Published 30 Oct 2026

30 Oct 2026

Citizen Housing Group Ltd

Primary CPV: 72221000 *
Business analysis consultancy services
Location: 🇬🇧 West Midlands
Value: No value specified
Contract: 1 year Duration
25/09/2026 24/09/2027
Contract Types: 72 *IT services: consulting, software & supp...
Full CPV Breakdown
SME suitable: Not stated

Publisher Address

4040 Lakeside, Birmingham, B377YN, United Kingdom · UKG

Contact

Procurement@citizenhousing.org.uk

Award Criteria

Not specified

FULL DOCUMENTATION

Related tenders

Citizen Housing Group Ltd

All notices from this publisher

Same CPV code

72221000 *

All notices with this CPV code

Reference: P1978

The contract is for the provision of Customer Segmentation Consultancy services, to create or adopt a model which will support: • A significantly increased understanding of our customers • Personalisation and targeting of communications methods and styles • Service delivery that meets customer needs and expectations • Tailored engagement with customers Segmentation analysis and support for predictive data modelling • A more proactive and preventative approach to customer support and interventions • Identification of data gaps that would support improved customer insight • Improved customer experience that can be measured.

Awarded to

EQUIFAX LIMITED

Full CPV breakdown

72221000 — Business analysis consultancy services (primary)

Notice details

Buyer type: Local authority
Competition: Limited competition (invited suppliers only)
Contract type: Services
Winning supplier: Large company
Procurement method: Below threshold - limited competition
Main category: Services
Legal basis: UKPGA 2023/54
Notice status: Complete
Award status: Active
Language: EN
Published: 30 Oct 2026 11:33
OCID: ocds-h6vhtk-066efd
Notice ID: P1978

Organisations on this notice

EQUIFAX LIMITED

Supplier Large

1 Angel Court, London, EC2R 7HJ, United Kingdom

bid.team@equifax.com

www.equifax.co.uk

GB-COH 02425920

Full notice record

47 details

Everything the publisher included in this notice, organised by section.

Organisations

Party 1 › Name	Citizen Housing Group Ltd
Party 1 › Address › Street	4040 Lakeside
Party 1 › Address › Town / city	Birmingham
Party 1 › Address › Postcode	B377YN
Party 1 › Address › Country	GB
Party 1 › Address › Country	United Kingdom
Party 1 › Address › Region (NUTS)	UKG32
Party 1 › Contact › Email	Procurement@citizenhousing.org.uk
Party 1 › Role	buyer
Party 1 › Classification › Description	Public authority - sub-central government
Party 2 › Name	EQUIFAX LIMITED
Party 2 › Address › Street	1 Angel Court
Party 2 › Address › Town / city	London
Party 2 › Address › Postcode	EC2R 7HJ
Party 2 › Address › Country	GB
Party 2 › Address › Country	United Kingdom
Party 2 › Address › Region (NUTS)	UKI31
Party 2 › Contact › Email	bid.team@equifax.com
Party 2 › Role	supplier
Party 2 › Link	http://www.equifax.co.uk
Party 2 › Business size	large
Party 2 › VCSEs	No

Buyer

Name	Citizen Housing Group Ltd

Tender

Title	Customer Segmentation Consultancy Services
Status	complete
Procedure type	limited
Procedure	Below threshold - limited competition
Lot › Status	complete

Awards

Status	active
Category	services
Supplier › Name	EQUIFAX LIMITED
Item › CPV › CPV 1 › Description	Business analysis consultancy services
Item › CPV › CPV 2 › Description	General management consultancy services
Item › Delivery › Region (NUTS)	UKG
Item › Delivery › Country	GB
Item › Delivery › Country	United Kingdom

Contracts

Status	active
Contract period › Start	25 Sep 2026
Contract period › End	24 Sep 2027
Value › Value incl. VAT	£49,200
Value › Currency	GBP
Above threshold	No
Signed	24 Sep 2026
Document › Document type	Contract notice
Document › Description	Contract details notice on Find a Tender
Document › Link	https://www.find-tender.service.gov.uk/Notice/103108-2026
Document › Published	30 Oct 2026

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