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TENDER
Framework Active Services
Customer Experience Measurement Solution
Published 13 Jul 2026
13 Jul 2026
Closed 13 Aug 2026
- Primary CPV
-
79342310 *
Customer survey services
- Location
- 🇬🇧 Scotland
- Value
- No value specified
- Contract
- Not specified
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Ferry Terminal, Gourock, PA19 1QP, United Kingdom · UKM
Contact
Award Criteria
- Quality
- Price
Related tenders
CalMac Ferries Limited
All notices from this publisher Same CPV code
79342310 *
All notices with this CPV code
Reference: CSCO25-662
CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
Full CPV breakdown
- 79342310 — Customer survey services (primary)
Notice details
- Competition
- Restricted / competitive (suppliers are shortlisted first)
- Contract type
- Services
- Procurement method
- Restricted procedure
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Active
- Renewal
- Two 12-month extension options
- Framework agreement
- Yes
- Submission method
- https://www.publictendersscotland.publiccontractsscotland.gov.uk
- Covered by GPA
- Yes
- Language
- EN
- Published
- 13 Jul 2026 14:45
- Deadline
- 13 Aug 2026 12:00
- OCID
- ocds-h6vhtk-06c9a8
- Notice ID
- CSCO25-662
Organisations on this notice
Scottish Courts and Tribunals Services
Review Body
Scottish Courts and Tribunals Services, Greenock, PA15 1TR, United Kingdom
Lots (1)
Lot 1
CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
· Active
Full notice record
73 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Customer Experience Measurement Solution |
| Status | active |
| CPV › Description | Customer survey services |
| Category | services |
| Description | CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback. |
| Lot › Description | CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback. |
| Lot › Award criteria › Criterion › Criterion 1 › Name | Quality |
| Lot › Award criteria › Criterion › Criterion 1 › Type | quality |
| Lot › Award criteria › Criterion › Criterion 1 › Description | 40 |
| Lot › Award criteria › Criterion › Criterion 2 › Type | price |
| Lot › Award criteria › Criterion › Criterion 2 › Description | 60 |
| Lot › Contract period › Duration In Days | 720 |
| Lot › Can be renewed | Yes |
| Lot › Renewal › Description | Two 12-month extension options |
| Lot › Second Stage › Minimum Candidates | 6 |
| Lot › Second Stage › Maximum Candidates | 6 |
| Lot › Submission Terms › Variant Policy | Not allowed |
| Lot › Has options | No |
| Lot › Status | active |
| Item › CPV › Description | Customer survey services |
| Item › Delivery › Region (NUTS) | UKM |
| Submission Method | Electronic submission |
| How to submit | https://www.publictendersscotland.publiccontractsscotland.gov.uk |
| Communication › Atypical Tool Url | https://www.publictendersscotland.publiccontractsscotland.gov.uk |
| Selection Criteria › Criterion › Criterion 1 › Type | suitability |
| Selection Criteria › Criterion › Criterion 1 › Description | Please see Tender documentation and PCS-T |
| Selection Criteria › Criterion › Criterion 1 › Applies To | supplier |
| Selection Criteria › Criterion › Criterion 2 › Type | economic |
| Selection Criteria › Criterion › Criterion 2 › Description | 1- Return on Capital Employed: must be at a ratio greater than “0” 2- Acid Test (Current Ratio): Current Ratio must be greater than “1” 3- Gearing: Gearing must be a figure of less than 100% 4- Interest Coverage: Interest Coverage must be a figure of 2 or abov |
| Selection Criteria › Criterion › Criterion 2 › Minimum | 1- Return on Capital Employed: must be at a ratio greater than “0” 2- Acid Test (Current Ratio): Current Ratio must be greater than “1” 3- Gearing: Gearing must be a figure of less than 100% 4- Interest Coverage: Interest Coverage must be a figure of 2 or abov |
| Selection Criteria › Criterion › Criterion 2 › Applies To | supplier |
| Selection Criteria › Criterion › Criterion 3 › Type | technical |
| Selection Criteria › Criterion › Criterion 3 › Description | Selection criteria as stated within the Tender documentation and PCS-T. |
| Selection Criteria › Criterion › Criterion 3 › Minimum | Selection criteria as stated within the Tender documentation and PCS-T. |
| Selection Criteria › Criterion › Criterion 3 › Applies To | supplier |
| Contract Terms › Performance Terms | See Tender documentation. |
| Contract Terms › Has Electronic Ordering | Yes |
| Contract Terms › Electronic Invoicing Policy | allowed |
| Contract Terms › Has Electronic Payment | Yes |
| Procedure type | selective |
| Procedure | Restricted procedure |
| Techniques › Framework agreement | Yes |
| Techniques › Framework agreement › Maximum Participants | 1 |
| Covered by | GPA |
| Bidding period › End | 13 Aug 2026 |
| Second Stage › Invitation Date | 13 Aug 2026 |
| Submission Terms › Languages | en |
| Has Recurrence | No |
Organisations
| Party 1 › Name | CalMac Ferries Limited |
| Party 1 › Identifier › Legal Name | CalMac Ferries Limited |
| Party 1 › Address › Street | Ferry Terminal |
| Party 1 › Address › Town / city | Gourock |
| Party 1 › Address › Region (NUTS) | UKM |
| Party 1 › Address › Postcode | PA19 1QP |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Ryan Armour |
| Party 1 › Contact › Telephone | +44 1475650230 |
| Party 1 › Contact › Email | Ryan.Armour@calmac.co.uk |
| Party 1 › Contact › Link | https://www.publictendersscotland.publiccontractsscotland.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | http://www.calmac.co.uk |
| Party 1 › Buyer profile | https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.a... |
| Party 1 › Classification › Classification 1 › Description | Ferry Operator |
| Party 1 › Classification › Classification 2 › Description | Ferry Operator |
| Party 2 › Name | Scottish Courts and Tribunals Services |
| Party 2 › Identifier › Legal Name | Scottish Courts and Tribunals Services |
| Party 2 › Address › Street | Scottish Courts and Tribunals Services |
| Party 2 › Address › Town / city | Greenock |
| Party 2 › Address › Postcode | PA15 1TR |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | Review body |
Buyer
| Name | CalMac Ferries Limited |
Links
| Href | https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-00... |