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AWARD
Complete
National Contact Centre
Published 3 Jul 2026
3 Jul 2026
- Primary CPV
-
79512000 *
Call centre
- Location
- 🇬🇧 Bristol, City of, South West
- Value
- £22,802,580
- Contract
-
5 years Duration
01/03/2027 29/02/2032
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
500 North Bristol Park, Bristol, BS34 7QH, United Kingdom · UKK11
Contact
Award Criteria
Not specified
Related tenders
NHS Blood and Transplant
All notices from this publisher Same CPV code
79512000 *
All notices with this CPV code
Reference: C351372
NHS Blood and Transplant is leading a procurement for a National Contact Centre.
We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR).
Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
Full CPV breakdown
- 79512000 — Call centre (primary)
Notice details
- Buyer type
- Central government
- Competition
- Open competition (any supplier can bid)
- Contract type
- Services
- Bids received
- 8
- Winning supplier
- Large company
- Procurement method
- Competitive flexible procedure
- Main category
- Services
- Above threshold
- Yes
- Legal basis
- UKPGA 2023/54
- Notice status
- Complete
- Award status
- Pending
- Award date
- 25 Jun 2026
- Standstill period ends
- 9 Jul 2026
- Contract can be extended to
- 28 Feb 2034
- Renewal
- Optional cumulative or annual extensions up to two years (maximum contract length: 7 years).
- Language
- EN
- Published
- 03 Jul 2026 16:06
- OCID
- ocds-h6vhtk-04e894
- Notice ID
- C351372
Competition
8
Bids received
7
Bids considered at final stage
0
SME bids at final stage
0
VCSE bids at final stage
Organisations on this notice
Arvato Limited
Supplier, Tenderer Large
One, Fleet Place, London, EC4M 7WS, United Kingdom
GB-PPON PBJD-4433-ZLVL
Huntswood CTC Limited
Tenderer Large
6th Floor Reading Bridge House George Street, Reading, RG1 8LS, United Kingdom
GB-PPON PMNV-7446-TLMZ
Teleperformance Limited
Tenderer Large
Spectrum House Bond Street, Bristol, BS1 3LG, United Kingdom
GB-PPON PJHD-9674-ZLYT
JourneyCall Limited
Tenderer Large
14 City Quay, Dundee, DD1 3JA, United Kingdom
GB-PPON PHHP-7493-YMQM
Tenderer Large
6th Floor 50 Broadway, London, SW10 0DB, United Kingdom
GB-PPON PLTW-2112-MBLM
Hinduja Global Solutions UK Limited (HGS UK Ltd)
Tenderer Large
First Floor Building D West Strand Business Park West Strant, Preston, PR1 8UY, United Kingdom
GB-PPON PXDN-1312-HWRY
Tech Mandara Limited
Tenderer Large
401 Grafton Gate Estate, Milton Keynes, MK9 1AT, United Kingdom
GB-PPON PLJV-3462-ZCJN
Key dates
- Future Signature Date
- 3 Aug 2026 · Scheduled
Full notice record
125 detailsEverything the publisher included in this notice, organised by section.
Organisations
| Party 1 › Name | NHS Blood and Transplant |
| Party 1 › Address › Street | 500 North Bristol Park |
| Party 1 › Address › Town / city | Bristol |
| Party 1 › Address › Postcode | BS34 7QH |
| Party 1 › Address › Country | GB |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Address › Region (NUTS) | UKK12 |
| Party 1 › Contact › Email | rowena.thomas@nhsbt.nhs.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.nhsbt.nhs.uk/ |
| Party 1 › Classification › Description | Public authority - central government |
| Party 2 › Name | Arvato Limited |
| Party 2 › Address › Street | One, Fleet Place |
| Party 2 › Address › Town / city | London |
| Party 2 › Address › Postcode | EC4M 7WS |
| Party 2 › Address › Country | GB |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Address › Region (NUTS) | UKI43 |
| Party 2 › Contact › Email | enquiries@arvatoconnect.co.uk |
| Party 2 › Role › Role 1 | supplier |
| Party 2 › Role › Role 2 | tenderer |
| Party 2 › Link | http://www.arvato.com |
| Party 2 › Business size | large |
| Party 2 › VCSEs | No |
| Party 2 › Public service mission organisation | No |
| Party 2 › Sheltered workshop | No |
| Party 2 › Control › Description | None declared |
| Party 3 › Name | Huntswood CTC Limited |
| Party 3 › Address › Street | 6th Floor Reading Bridge House George Street |
| Party 3 › Address › Town / city | Reading |
| Party 3 › Address › Postcode | RG1 8LS |
| Party 3 › Address › Country | GB |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Address › Region (NUTS) | UKJ11 |
| Party 3 › Role | tenderer |
| Party 3 › Business size | large |
| Party 3 › VCSEs | No |
| Party 4 › Name | Teleperformance Limited |
| Party 4 › Address › Street | Spectrum House Bond Street |
| Party 4 › Address › Town / city | Bristol |
| Party 4 › Address › Postcode | BS1 3LG |
| Party 4 › Address › Country | GB |
| Party 4 › Address › Country | United Kingdom |
| Party 4 › Address › Region (NUTS) | UKK11 |
| Party 4 › Role | tenderer |
| Party 4 › Business size | large |
| Party 4 › VCSEs | No |
| Party 5 › Name | JourneyCall Limited |
| Party 5 › Address › Street | 14 City Quay |
| Party 5 › Address › Town / city | Dundee |
| Party 5 › Address › Postcode | DD1 3JA |
| Party 5 › Address › Country | GB |
| Party 5 › Address › Country | United Kingdom |
| Party 5 › Address › Region (NUTS) | UKM71 |
| Party 5 › Role | tenderer |
| Party 5 › Business size | large |
| Party 5 › VCSEs | No |
| Party 6 › Name | G4S Facilities Management (UK) Limited |
| Party 6 › Address › Street | 6th Floor 50 Broadway |
| Party 6 › Address › Town / city | London |
| Party 6 › Address › Postcode | SW10 0DB |
| Party 6 › Address › Country | GB |
| Party 6 › Address › Country | United Kingdom |
| Party 6 › Address › Region (NUTS) | UKI33 |
| Party 6 › Role | tenderer |
| Party 6 › Business size | large |
| Party 6 › VCSEs | No |
| Party 7 › Name | Hinduja Global Solutions UK Limited (HGS UK Ltd) |
| Party 7 › Address › Street | First Floor Building D West Strand Business Park West Strant |
| Party 7 › Address › Town / city | Preston |
| Party 7 › Address › Postcode | PR1 8UY |
| Party 7 › Address › Country | GB |
| Party 7 › Address › Country | United Kingdom |
| Party 7 › Address › Region (NUTS) | UKD45 |
| Party 7 › Role | tenderer |
| Party 7 › Business size | large |
| Party 7 › VCSEs | No |
| Party 8 › Name | Tech Mandara Limited |
| Party 8 › Address › Street | 401 Grafton Gate Estate |
| Party 8 › Address › Town / city | Milton Keynes |
| Party 8 › Address › Postcode | MK9 1AT |
| Party 8 › Address › Country | GB |
| Party 8 › Address › Country | United Kingdom |
| Party 8 › Address › Region (NUTS) | UKJ12 |
| Party 8 › Role | tenderer |
| Party 8 › Business size | large |
| Party 8 › VCSEs | No |
Buyer
| Name | NHS Blood and Transplant |
Tender
| Title | National Contact Centre |
| Status | complete |
| Procedure type | open |
| Procedure | Competitive flexible procedure |
| Lot › Status | complete |
Awards
| Title | National Contact Centre |
| Status | pending |
| Date | 25 Jun 2026 |
| Value › Value incl. VAT | £27,363,096 |
| Value › Value | £22,802,580 |
| Value › Currency | GBP |
| Category | services |
| Above threshold | Yes |
| Supplier › Name | Arvato Limited |
| Item › CPV › Description | Call centre |
| Item › Delivery › Region (NUTS) | UKK11 |
| Item › Delivery › Country | GB |
| Item › Delivery › Country | United Kingdom |
| Standstill period › End | 9 Jul 2026 |
| Contract period › Start | 1 Mar 2027 |
| Contract period › End | 29 Feb 2032 |
| Contract period › Can be extended to | 28 Feb 2034 |
| Can be renewed | Yes |
| Renewal › Description | Optional cumulative or annual extensions up to two years (maximum contract length: 7 years). |
| Has options | Yes |
| Options › Description | Optional cumulative or annual extensions up to two years (maximum contract length: 7 years). |
| Subcontracting › Subcontracts › Main Contractors › Name | Arvato Limited |
| Subcontracting › Subcontracts › Description | None declared |
| Amendment › Description | This Contract Award Notice has been modified to update the information provided in respect of unsuccessful suppliers. The original notice did not include the full unsuccessful supplier information required for public contracts with an estimated value of more than £5 million. The notice has therefore been amended to include, each unsuccessful supplier whose tender was assessed for the purposes of determining the most advantageous tender and who was not awarded the contract. |
| Document › Document type | Award notice |
| Document › Description | Contract award notice on Find a Tender |
| Document › Link | https://www.find-tender.service.gov.uk/Notice/062956-2026 |
| Document › Published | 3 Jul 2026 |
| Assessment Summaries Date Sent | 30 Jun 2026 |
| Milestone › Type | Future signature date |
| Milestone › Due | 3 Aug 2026 |
| Milestone › Status | scheduled |