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AWARD
Complete Services
Out of Hours Call Handling
Published 26 Jun 2026
26 Jun 2026
- Primary CPV
-
79510000 *
Telephone-answering services
- Location
- 🇬🇧 East Midlands
- Value
- £32,006
- Contract
- Not specified
- Contract Types
-
79 *Business services: law, marketing, consu...Full CPV Breakdown
- SME suitable
- Not stated
Publisher Address
Town Hall, Rose Hill, Chesterfield, S401LP, United Kingdom · UKF
Contact
Christian Blakemore
Award Criteria
- Price
Related tenders
Chesterfield Borough Council
All notices from this publisher Same CPV code
79510000 *
All notices with this CPV code
Reference: DN817253
Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours.
The contract will cover an array of services including, but not limited to
• Emergency out of hour repairs
• Supporting tenants locked out of properties
• Dog Warden Services
• Drainage
• Flooding
• Homelessness
• Emergency Planning
• Other ad hoc requests
Awarded to
Full CPV breakdown
- 79510000 — Telephone-answering services (primary)
Notice details
- Buyer type
- Local authority · General public services
- Competition
- Direct award (no competition)
- Contract type
- Services
- Bids received
- 1
- Winning supplier
- SME
- Procurement method
- Award procedure without prior publication of a call for competition
- Main category
- Services
- Legal basis
- CELEX 32014L0024
- Notice status
- Complete
- Award status
- Active
- Language
- EN
- Published
- 26 Jun 2026 13:44
- OCID
- ocds-h6vhtk-06be3b
- Notice ID
- DN817253
Competition
1
Bids received
Organisations on this notice
Supplier SME
Glasgow, United Kingdom
GB-COH SC113186
The High Court of Justice Royal Courts of Justice
Review Body
London, United Kingdom
Lots (1)
Lot 1
This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.
· Cancelled
Full notice record
47 detailsEverything the publisher included in this notice, organised by section.
Tender
| Title | Out of Hours Call Handling |
| Status | complete |
| CPV › Description | Telephone-answering services |
| Category | services |
| Description | Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to • Emergency out of hour repairs • Supporting tenants locked out of properties • Dog Warden Services • Drainage • Flooding • Homelessness • Emergency Planning • Other ad hoc requests |
| Lot › Description | This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT. |
| Lot › Award criteria › Criterion › Type | price |
| Lot › Has options | No |
| Lot › Status | cancelled |
| Item › Delivery › Region (NUTS) | UKF |
| Procedure type | limited |
| Procedure | Award procedure without prior publication of a call for competition |
| Procurement Method Rationale Classifications › Description | The procurement falls outside the scope of application of the directive |
| Reason for this procedure | Under threshold procurement via Direct Award through Framework |
Awards
| Status | active |
| Supplier › Name | SPS Doorguard |
Organisations
| Party 1 › Name | Chesterfield Borough Council |
| Party 1 › Identifier › Legal Name | Chesterfield Borough Council |
| Party 1 › Identifier › No Identifier Rationale | Not on any register |
| Party 1 › Address › Street | Town Hall, Rose Hill |
| Party 1 › Address › Town / city | Chesterfield |
| Party 1 › Address › Region (NUTS) | UKF12 |
| Party 1 › Address › Postcode | S401LP |
| Party 1 › Address › Country | United Kingdom |
| Party 1 › Contact › Name | Christian Blakemore |
| Party 1 › Contact › Email | procurement@chesterfield.gov.uk |
| Party 1 › Role | buyer |
| Party 1 › Link | https://www.chesterfield.gov.uk/ |
| Party 1 › Classification › Classification 1 › Description | Regional or local authority |
| Party 1 › Classification › Classification 2 › Description | General public services |
| Party 2 › Name | SPS Doorguard |
| Party 2 › Identifier › Legal Name | SPS Doorguard |
| Party 2 › Address › Town / city | Glasgow |
| Party 2 › Address › Region (NUTS) | UKF |
| Party 2 › Address › Country | United Kingdom |
| Party 2 › Role | supplier |
| Party 2 › Business size | sme |
| Party 3 › Name | The High Court of Justice Royal Courts of Justice |
| Party 3 › Identifier › Legal Name | The High Court of Justice Royal Courts of Justice |
| Party 3 › Address › Town / city | London |
| Party 3 › Address › Country | United Kingdom |
| Party 3 › Role | Review body |
Buyer
| Name | Chesterfield Borough Council |
Contracts
| Status | active |
| Value › Value | £32,006 |
| Value › Currency | GBP |
| Signed | 26 Jun 2026 |